In order to safeguard the legitimate rights and interests of consumers and contribute to the stable and healthy economic and social development in the new development stage, the China Consumer Association has determined that the theme of the year of consumer rights protection organized by the National Consumer Association in 2022 is "jointly promoting consumption equity".
achieve deeper consumption equity
"Jointly promoting consumption equity" includes realizing more guaranteed consumption equity, actively guiding "science and technology for the good", realizing deeper consumption equity, strengthening the protection of special groups, realizing wider consumption equity, practicing green and low-carbon consumption and realizing more sustainable consumption equity.
In recent years, many unfair problems in the field of consumption still exist, and with the continuous emergence of new consumption formats and new models, consumers' demand for fair treatment has become stronger. Consumer Association organizations should fully perform the responsibilities entrusted by the law. They should not only promote consumption equity in promoting the normalization of consumer disputes, but also, starting from the essential requirements of socialism with Chinese characteristics, actively link all social forces, promote the improvement of relevant legal systems, jointly promote consumption equity, and make the foundation for the protection of consumers' rights and interests under the rule of law more solid.
Economic development, technological progress and the rapid upgrading of consumption formats have met the personalized and diversified consumption needs of consumers to varying degrees. However, the "barbaric growth" and "disorderly expansion" of capital make some platforms and operators violate the ethical value pursuit of "science and technology for the good", and improperly collect, screen and use consumers' consumption information, consumption psychology, consumption behavior and consumption ability, which destroys the market order of fair competition and good faith and the safe, convenient and comfortable consumption environment. To jointly promote consumption equity is to strengthen the bottom line thinking, strengthen supervision and regulation, guide operators to firmly establish the value concept of "science and technology for the good", promote the standardized development of various consumption formats and models, ensure that all consumers enjoy equal consumption rights, get rid of consumption injustice caused by excessive differentiation and discrimination, and realize deeper consumption equity.
To jointly promote consumption equity is to promote the consumption equity of all consumers. We should not only promote the basic, inclusive and comprehensive supply of people's livelihood, but also strengthen the protection of special consumer groups such as minors, the elderly, the disabled and low-income groups, so as to make up for the shortcomings in the construction of consumption environment in ethnic minority areas, rural areas, towns and counties, So that they can enjoy equal opportunities and equal identities, participate in consumption activities, keep up with the pace of consumption on the basis of continuously meeting the consumption demand for basic public services, share the achievements of reform and development, and achieve greater consumption equity.
In addition, consumption equity includes not only intra generational consumption equity, but also intergenerational consumption equity. We should encourage consumers to actively practice green, low-carbon life and sustainable consumption. Our current consumption should be responsible for the sustainable consumption of future generations, pay more attention to their demands for consumption equity, leave more earth resources for them, and enable future generations to enjoy the right to consumption as equitably as we do, so as to achieve more sustainable development.
jointly promote consumption equity and reassure consumers
The China Consumer Association said that jointly promoting consumption equity is an important means to achieve the goal of common prosperity. Consumption equity is an important embodiment of social equity. To promote common prosperity to make more obvious substantive progress, we should take social equity security as the premise and take consumption equity as an important yardstick to measure social equity and justice. Gradually realizing the equalization of basic public services and jointly promoting consumption equity will contribute to the steady and healthy development of economy and society and make a more solid step towards common prosperity.
To jointly promote consumption equity is to adhere to the profound practice of taking the people as the center, to respond to the voice of consumers to realize consumption equity, to meet the demands of consumers to be treated fairly, to promote a healthier and more sustainable cycle of production and consumption, to promote people's all-round development, and to make consumers' sense of gain, happiness and security richer, more secure and more sustainable.
The law on the protection of consumers' rights and interests stipulates that when providing goods or services to consumers, business operators shall abide by social ethics, operate in good faith and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and forced trading shall not be allowed. To jointly promote consumption equity is to cooperate with all forces to urge operators to strictly implement the laws and regulations, pay attention to the legitimate rights and interests of consumers, treat every consumer fairly, jointly maintain the market environment of fair competition, jointly create a safe and reassuring consumption environment, and make consumers willing to consume and reassure themselves.
gather social forces to promote social consensus
In order to better promote consumption equity, the China Consumer Association has called for the cohesion of social forces, promote social consensus and build a solid social foundation for consumption equity. Conscientiously perform their legal responsibilities, jointly promote consumption equity, strengthen the consensus on consumption equity, eliminate injustice and discrimination in the field of consumption, comprehensively promote economic development and people's livelihood security, consolidate the foundation of consumption equity, and contribute to the promotion of social equity.
In recent years, many hot and difficult issues of unbalanced, insufficient and unfair development in the field of consumption and "urgent and anxious expectations" of consumers have been exposed. Consumer associations should strengthen theoretical research, analysis, research and judgment on relevant issues, promote the improvement of relevant laws, regulations and standards, assist government departments in decision-making, and constantly strengthen the institutional basis of consumer rights protection. In the face of the problem of unfair consumption with concentrated consumer complaints, urgent demands, great harm and wide impact, starting from typical cases, comprehensively use the rights protection methods such as comment and interview, investigation and mediation, warning and criticism, credit publicity, support litigation and public interest litigation to effectively improve the efficiency of maintaining consumption fairness, reasonably allocate rights protection resources and strive to make up for rural areas Special groups and rights protection forces in emerging fields are weak, so that the people can get a good consumption experience in fair consumption.
In addition, we will strengthen systematic education on consumption equity, help consumers at all levels master scientific and reasonable consumption knowledge, and enhance their awareness and ability to independently maintain consumption equity in accordance with the law. We will strengthen the advocacy and guidance of fair consumption, guide all sectors of society and consumers to bravely say no to unfair consumption, refuse operators to extract consumer surplus in pursuit of maximizing interests, form a strong supervision force on unfair consumption, and jointly safeguard social fairness and justice.
consolidate the foundation of consumption equity
It is reported that in the next step, focusing on the theme of "jointly promoting consumption equity", the China Consumer Association and the National Consumer Association plan to carry out work including theme publicity and participation in the revision of relevant laws, regulations and standards:
First, actively carry out the theme publicity of the year, cooperate with all forces, create a strong social atmosphere, consolidate the foundation of consumption equity, guide moderate conservation, green and low-carbon consumption, and promote sustainable consumption. Second, strengthen the policy and legal analysis and agenda setting of hot issues of rights protection, strengthen the overall guidance of public interest litigation and class action around cases such as personal information protection, false information disclosure and product quality and safety, and effectively participate in the formulation and revision of laws, regulations and standards such as the Anti-monopoly law, the product quality law and the regulations for the implementation of the consumer rights and interests protection law. Third, we carried out consumer supervision activities in the field of people's livelihood in the fields of new energy vehicles, online games, off campus training, consumption by the elderly, consumption by minors, consumption by the disabled, rural consumption, personal information protection, prepaid consumption and public service consumption, carried out comments on unfair contract format terms, and improved the regular monitoring, analysis, disposal Feedback mechanism and action guide for improving urban consumer satisfaction to improve the efficiency of consumer supervision. Fourth, strengthen the guidance and cooperation of consumption education, promote key industries to establish a self-discipline convention on fair treatment of consumers, implement the requirements of the consumption education outline, continue to promote the construction of online consumption education base, and constantly meet the diversified and personalized consumption information needs of consumers. Fifth, promote the comprehensive utilization of consumer complaint information, promote the construction of complaint channels into basic public services, strictly enforce the rules for collaborative disposal of complaints and territorial responsibilities, improve the resolution efficiency of consumer disputes, strengthen the guidance of publicity of consumer complaint information, comprehensively use responsibilities to solve major and difficult cases (events), guard the safety bottom line and jointly promote consumption equity.
Reporter Zhu Rong
