At noon on May 21, the official wechat of Guming tea issued a letter of apology: yesterday, after the 520 live broadcast, some users were unable to place an order and the system automatically refunded. At present, after investigation and emergency repair, the system is being restored one after another, "but it still does not reach the ideal state. We have to postpone today's live broadcast, and the broadcast time will be notified later".
Gu Ming said that due to the lack of sufficient pre judgment before the live broadcast, there were many problems in the live broadcast process. "Users who are refunded by the platform due to system problems will successively receive text messages, and can re purchase coupons with the same products and the same discount through the link in the text message".
According to a previous report of the Southern Metropolis Daily, Gu Ming held a preferential activity of buying one and getting one free in the live broadcasting room on May 20, but some consumers said that the drinks purchased in Gu Ming's live broadcasting room will be refunded automatically after the order is taken, or the payment will be displayed for confirmation after payment. It is understood that this is Gu Ming's first live broadcast in Tiktok.
