Recently, the reporter learned from China Construction Bank Corporation(601939) Shaoguan Branch that in the evening of that day, the staff of the Security Department of the bank found a stack of RMB cash quietly “lying” on a self-service teller machine in Zhenjiang District through monitoring, but did not see its owner. Subsequently, the staff immediately started the emergency plan and implemented the “heavenly eye guard” in the self-service teller machine area to ensure that the cash was not touched in the whole process and prevent secondary loss. With the help of the staff of China Construction Bank, the cash returned to the owner.
According to the staff of CCB, it was the off-duty time that day. In order to find the owner as soon as possible, the staff of the monitoring center immediately contacted the nearest Phoenix sub branch within the jurisdiction to assist in sending people to the scene. After receiving the instruction, manager Liang and Manager Ye, the staff of Phoenix sub branch, rode an electric vehicle to the scene as fast as possible in order to avoid the traffic jam during the off-duty peak period, The cash was received under monitoring and counted. At the same time, the staff of the bank’s channel and operation management department used the teller machine management system to query the contact information of the owner, Ms. Liu, by browsing the teller machine flow. After comparing with the surveillance video and confirming that it was Ms. Liu herself, they contacted her by telephone. According to Ms. Liu’s recollection, when she was saving money at a self-service teller machine of China Construction Bank Corporation(601939) Shaoguan Branch that day, she accidentally left the money to be deposited on the teller machine. After receiving the recovered cash, Ms. Liu was overjoyed, spoke highly of the professionalism of the staff of the bank and thanked them.
The next day, Ms. Liu sent a banner with the words “conscientious and dedicated” to Shaoguan Branch of China Construction Bank. She once again expressed her heartfelt thanks to the staff of the security department, channel and operation management department and Phoenix branch of the branch, and took the initiative to take a group photo, calling herself a “loyal fan” of China Construction Bank Corporation(601939) .
According to the relevant person in charge of China Construction Bank Corporation(601939) Shaoguan Branch, the bank has achieved full coverage of video monitoring of all outlets and self-service banks, full monitoring of the operation of teller machines and running water. For such emergencies, it has a complete emergency handling mechanism, which can effectively prevent the occurrence of various security risk events, and practice the service concept of “people-centered” with practical actions, Guarding the financial security of the general public.
