The development research center of the State Administration of market supervision held an online seminar on "protecting consumer rights and interests and promoting consumption equity" in Beijing on May 20. The purpose of the meeting: conscientiously implement the decision-making and deployment of the CPC Central Committee and the State Council on protecting the legitimate rights and interests of consumers, actively respond to the triple pressure of shrinking demand, supply shock and weakening expectation, deeply study the important role of third-party evaluation in protecting the legitimate rights and interests of consumers in the new era, better ensure consumption safety, boost consumption confidence and release consumption potential.
The level of consumer rights protection is an important embodiment of a country's economic civilization, an important symbol of the maturity and development of the market economy, and an important indicator to measure the dominant market order. It is the responsibility of the whole society to protect the rights and interests of consumers, which requires the participation and joint efforts of the government, consumer associations, enterprises, third-party organizations, consumers, news media and other parties.
The right to consumer security and the right to obtain true information are always important contents to protect the rights and interests of consumers. The guidelines for consumer protection adopted by the United Nations General Assembly in 1985 put forward six rights for consumers. The first is to protect consumers' health and safety from harm, and the third is to enable consumers to obtain sufficient information. The law on the protection of consumers' rights and interests, formulated in 1993 and revised in 2013, stipulates eight rights for consumers, the first is the right to consumption security, and the second is the right to obtain the real situation.
Ye Baowen, deputy director of the development research center of the State Administration of market supervision, pointed out in his speech that the information asymmetry between product producers and consumers is an important reason for infringing on the legitimate rights and interests of consumers. It is difficult for consumers to know the professional product information about what kind of materials and chemical reagents and additives product producers use. It is the responsibility of the government to detect these problems through testing. However, the government cannot undertake all the evaluation, and a large number of third-party evaluation institutions must participate.
Third party evaluation is an important force to protect the rights and interests of consumers and an important direction to promote the social governance of consumer rights protection. The independence, impartiality and objectivity of the third-party evaluation are the basic requirements for the development of industry enterprises and the basis for playing an important role in the cause of consumer rights protection.
He put forward four hopes for third-party evaluation:
Give consideration to positive publicity and exposure. While exposing problems in the field of consumption, we should properly carry out positive publicity, improve the quality image of China's consumer products, improve China's consumer confidence and trust, and serve the overall situation of double cycle development.
Give consideration to economic and social benefits. Obtain income through related businesses and make up for public welfare investment. Obtaining more related business income without forgetting the original intention is the basic condition for the long-term development of third-party evaluation.
Take into account the government and market application of the evaluation results. Actively communicate with government certification and standardization institutions, strive for work guidance, and consciously strengthen compliance construction; Take the initiative to feed back to the government market supervision department, interact well, promote and promote the solution of problems, and improve the pertinence and effectiveness of consumption rights protection by the market supervision department.
Give consideration to independence and objectivity. Independence is a remarkable feature of the third-party evaluation organization, and the objectivity and impartiality of the evaluation results is the life of the development of the industry. Firmly establish the concept of credit. Credit is a long accumulation process, and the collapse of credit is a moment.
The person in charge of Hangzhou dad Evaluation Technology Co., Ltd., the representative of China's third-party evaluation, made a more detailed exposition on business development, science popularization and publicity, and the relationship between public welfare and profitability.
Relevant leaders and experts from China Consumer Association, China Academy of electrical Sciences, Renmin University of China, Zhejiang University, Beijing University of technology and industry, Tianjin University of Finance and economics and other units conducted extensive exchanges and in-depth discussions on common topics.
China market supervision Daily reporter Liu Yong
