On April 29, the social responsibility report of Suning.Com Co.Ltd(002024) 2021 (hereinafter referred to as the report) was officially released, which is the 14th social responsibility report issued by Suning.Com Co.Ltd(002024) since 2009. The report discloses the concept and achievements of fulfilling social responsibility in Suning.Com Co.Ltd(002024) 2021 from the aspects of improving service experience, promoting industry cooperation, creating a green ecology, helping staff development and participating in public welfare undertakings.
upgrade the service experience and protect the rights and interests of consumers
The report disclosed that in 2021, Suning.Com Co.Ltd(002024) formulated and improved the service policy for independent products, and provided core parts warranty services beyond the repair warranty year for Suning.Com Co.Ltd(002024) self operated products and products of various brand series signed, so as to fully protect the rights and interests of consumers. Meanwhile, during the reporting period, the company's delivery performance ushered in a new breakthrough. The performance rate of self operated distribution services increased by 2.47% year-on-year, and the 48 hour delivery rate of merchants increased by 3.77% year-on-year.
In January 2021, Suning.Com Co.Ltd(002024) help customers release the "ten protection" service standard, which involves the details before, during and after the service, and comprehensively covers the installation, maintenance, cleaning and cleaning services of household appliances, home furnishings, housekeeping, home decoration and other categories. In June, Suning.Com Co.Ltd(002024) logistics officially launched the "reassuring installation" service of home appliance home decoration. The service includes one-time door-to-door service for engineers. At the same time, it provides six services, such as delivery, installation, free demolition, old collection and old home recycling, and the delivery and installation can be completed within 24 hours at the fastest. The company copied the self operated home appliance service standard to the home industry, implemented the integrated delivery and installation service, and successfully applied it to the home door-to-door service. By the end of the reporting period, the service scope of "reassuring clothing" had exceeded 331 cities.
In addition, during the national consumption promotion month in 2021 and the May 5th Shopping Festival in Shanghai, Suning.Com Co.Ltd(002024) united with dongfang.com to set up a "community Expo" and set up sites in more than 300 communities in the city to bring "benefit to the people" and "convenience" information to more elderly consumers. Suning Bangke also provided 5000 air conditioners for special groups (veterans with disabilities and elderly people living alone and widowed) with free physical examination to check the running current, voltage, system pressure The temperature difference between the import and export of internal machines, etc. to protect the consumption rights and interests of the elderly and other special groups.
deepen brand cooperation and promote industry development
The report reviewed and presented that Suning.Com Co.Ltd(002024) continued to deepen cooperation with Haier, Hisense, Konka, Skyworth and other leading brands over the past year, standardized the construction of industry services and promoted win-win development.
For example, in 2021 Suning.Com Co.Ltd(002024) joined hands with Haier to continuously strengthen the cooperation mode of joint venture and improve the cooperation efficiency. In April, Haier's first scene brand three winged bird full case experience center landed in Suning.Com Co.Ltd(002024) Shanghai Pudong first store; During the home appliance decoration Festival, the two sides successively promoted the landing of 8 three winged bird experience stores; In July, the whole category sales of the seventh " Suning.Com Co.Ltd(002024) & Haier 717 brand Festival" exceeded 1.1 billion, creating the highest record in the history of the brand Festival. In addition, Haier Suning operation company was officially unveiled, and Haier's 150 person team entered Suning.Com Co.Ltd(002024) headquarters to carry out joint office. The two sides will establish joint office rules to realize comprehensive information exchange and further improve business efficiency.
During the reporting period, Suning.Com Co.Ltd(002024) co boss, Wrigley, Gree, Xlinmen Furniture Co.Ltd(603008) , sijimuge, Siemens, Toto and other major home appliance brands officially established the "Suning home appliance one-stop shopping alliance". By focusing on the "family six piece set", Suning home appliance one-stop shopping service was created to provide consumers with more convenient and preferential services, help cooperative brands release stronger development potential, and accelerate the integration of home appliance home decoration tracks, Promote the optimization and upgrading of the supply chain and win-win results in the industry.
In addition, during the "double 11" event in 2021, Suning.Com Co.Ltd(002024) together with ovicloud and the majority of brands, jointly issued the "2021 Suning.Com Co.Ltd(002024) white paper on a better life", which provides a panoramic interpretation of the "double cycle" development pattern and the ten directions for the development of household appliance industry under the "14th five year plan" Suning.Com Co.Ltd(002024) also cooperated with more than 1000 domestic appliances, household appliances, banks and other partners across the country to form a beautiful life matrix with "home" as the center and comprehensively linking "8 people", "10 scenes" and "5 living spaces", and built a value chain system of production, supply and marketing with relevant industrial brands to promote the development trends of home appliance market integration and diversification, channel integration and home decoration integration, so as to provide more choices for consumers' better life.
effective energy conservation and emission reduction to help achieve carbon neutrality
Under the national strategic background of "3060 carbon peak and carbon neutralization", Suning.Com Co.Ltd(002024) actively respond to climate change, improve resource and energy utilization efficiency and contribute to the creation of green ecology by improving environmental management system, building green business model and implementing environmental protection actions.
During the reporting period, Suning.Com Co.Ltd(002024) adhered to green office, advocated paperless office in internal management and strengthened the construction of electronic information Suning.Com Co.Ltd(002024) headquarters' paper printing volume decreased by 668000 compared with that in 2020, and 513800 contracts were signed with electronic signatures. The company comprehensively carries out water-saving work by posting water-saving signs, all staff water-saving publicity, controlling the opening time of drinking fountains and adopting rainwater recovery equipment, so as to effectively reduce the water consumption in office areas and terminals. In addition, water and electricity are saved through air conditioning opening temperature control, prototype opening control, escalator control during non weekend, lighting control and other measures. In 2021, Suning.Com Co.Ltd(002024) headquarters saved 5010 tons of water and 1.5974 million kwh of electricity year-on-year, equivalent to reducing carbon emissions by 1265.3 tons.
In the procurement process, Suning.Com Co.Ltd(002024) actively practice and promote the development of green procurement, select the best suppliers of green products, and gradually increase the procurement proportion of green products; In the aspect of packaging, Suning.Com Co.Ltd(002024) continues to promote the optimization and upgrading of straight hair packaging, simple packaging, circular packaging and packaging, and promotes more reduced packaging such as zero glue cartons, degradable packaging bags, one sheet, slimming tape and so on to reduce packaging consumption; In the transportation sector, Suning.Com Co.Ltd(002024) promote the use of new energy vehicles in 100 cities across the country, and gradually increase the proportion of new energy vehicles; In the aspect of consumption, Suning.Com Co.Ltd(002024) through the activities of exchanging old for new, issuing energy-saving subsidies, turning in waste recycling funds and other means, we will continue to promote the development of circular economy and promote green consumption.
A steadily developing enterprise will take social responsibility as an important part of its strategic development. In 2021, Suning.Com Co.Ltd(002024) continued to practice this concept with practical actions, and insisted on serving the society with business development and returning the society with mission. In 2022, Suning.Com Co.Ltd(002024) will further strengthen the positioning of socialized enterprises, give full play to industrial advantages and their own resources, undertake social responsibilities, serve the overall economic and social situation and the people's better life.
