Since the outbreak of the epidemic in the city, JD has started the emergency plan for the first time, mobilized all its resources, and made every effort to ensure sufficient supply and stable operation of local epidemic prevention and livelihood materials. At the same time, we will continue to upgrade epidemic prevention measures, strictly eliminate all sites, equipment, packages and vehicles all day, ensure the safety of goods and create a hygienic and good shopping environment.
Jingdong health has urgently opened a 24-hour free online consultation service area for users in Tianjin and other places on the basis of fully and continuously ensuring the supply and price stability of epidemic prevention and control and killing commodities. Users can open JD app or JD health app and search "free clinic" to enter the special area page to initiate online consultation with doctors in multiple departments including respiratory department and internal medicine of traditional Chinese medicine. At present, the zone covers nearly 20 disease departments of JD health to help users respond to emergencies and meet medical needs with professional services. Jingdong pharmacy provides users with online drug purchase and medication consulting services. The drugs can be delivered to the door in 30 minutes at the fastest.
Jingdong Qixian supermarket maintained normal business. The daily order volume of vegetables, melons and fruits, meat, poultry and eggs, grain and oil, rice noodles and other commodities to ensure people's livelihood was four times that of usual. Not only the goods were abundant, the quantity was sufficient, but the price also maintained the normal level. It will never raise the price due to the increase of demand. High frequency disinfection shall be carried out in the store in strict accordance with the epidemic prevention requirements. All arrived vegetables will be sampled for nucleic acid and pesticide residues in the processing center to receive the goods under the condition of ensuring the safety of goods, and the goods will also be killed when they are unloaded at the store. Meanwhile, Jingdong Qixian supermarket also encourages consumers to place orders through Qixian app and provide free door-to-door delivery within 3km to reduce personnel flow and contact. At present, the store has increased distribution personnel and vehicles to fully ensure the timeliness of distribution.
While ensuring the supply of materials, JD has also further upgraded its employee support measures, insured all employees in Tianjin against covid-19 epidemic, and equipped front-line employees with sufficient masks, protective clothing, disinfectant and other epidemic prevention materials. All Jingdong 3C home appliance stores (including Tianjin) do a good job in killing, provide employees and consumers with free epidemic prevention materials such as masks, and provide safe and healthy door-to-door and contactless distribution for consumers who choose "hourly purchase", so as to ensure the safety of employees and consumers to the greatest extent.
The Spring Festival is approaching, and the fight against epidemic diseases is more important than Mount Tai. JD will continue to give full play to its supply chain infrastructure and technical advantages, maintain close communication with relevant departments, and fully invest in this round of anti epidemic and ensuring people's livelihood.
