Recently, many places across the country have entered the state of war “epidemic”. In the face of the sudden epidemic, TPL’s branches all over the country give full play to their scientific and technological advantages and Wuxi Online Offline Communication Information Technology Co.Ltd(300959) cooperate to ensure uninterrupted customer service during home stay and fully protect customers’ rights and interests and safety.
The epidemic situation cannot stop the pace of peace Services
The epidemic affected the rhythm of people’s normal work and life, but it could not stop TPL from serving customers.
Mr. Wang, a client of TPL Linying who was on a business trip in Zhengzhou, wanted to apply for the change of family trust beneficiary, because this business needs to be handled in person at the counter, but the handling was blocked due to the epidemic situation in Luohe Linying.
In order to meet the service needs of customers and avoid the increased risk of customers running around during the epidemic, Luohe Central Branch contacted Huo Guangzheng, manager of the operation and customer service department of Zhengzhou Central Branch, hoping to assist customers in handling business across institutions. After knowing this demand, Huo Guangzheng contacted Mr. Wang at the first time. Considering Mr. Wang’s busy work and the local epidemic situation in Zhengzhou, Huo Guangzheng finally agreed to meet with the customer and handled the preservation business in the car, so as to timely solve the service needs of the customer and solve the urgent needs of the organization in special times.
Break through the epidemic situation to prevent warm psychological compensation and harvest customers’ brocade flag thank you
Client c insured a medical insurance product of TPL in April 2021 and was hospitalized for surgery due to physical discomfort at the end of January this year. In early March, when the customer’s sister handled the claim, the agent and claim adjuster found that the materials were not complete. Just at this time, covid-19 positive cases occurred in Shibei District of Qingdao, and the agent’s community was also sealed. Therefore, the customer was worried that the claim could not be settled smoothly.
When the claim settlement personnel in the headquarters of Taiping Life Insurance Qingdao Branch learned of this special situation, they took the initiative to communicate with the customer to calm the customer’s mood, and carefully and patiently guided the customer to prepare materials according to the relevant policies and regulations of the company during the epidemic period. After the customer successfully supplemented the materials at one time, they submitted the claim application and quickly received the medical expense compensation.
The customer was very moved to receive such sincere and meticulous service during the epidemic, and specially customized a golden flag of “one promise thousand Jchx Mining Management Co.Ltd(603979) claim settlement” to express his gratitude.
The epidemic is ruthless and peaceful. Online claims settlement is warm to the heart
Early in the morning of April 1, 2022, Deng pan, the claim adjuster of TPL Suizhou middle school, was preparing to go out to work, but found that he could not go to the workplace due to the epidemic prevention and control policy, which made Deng pan anxious. It turned out that a customer of Suizhou Zhongzhi had leukemia and was in urgent need of claim money for further treatment. Originally, the “life-saving money” could be given to customers on April 1, but I didn’t want to be disturbed by the sudden escalation of epidemic prevention and control.
In order to enable customers to obtain this “life-saving money” as soon as possible, Deng pan quickly contacted brother companies in other regions, used remote office means and efficient coordination between the two places, and finally paid 185000 yuan of compensation to customers on April 1.
The epidemic is relentless and rampant, but Taiping people are affectionate. They are willing to use the most active and efficient services to maximize the effectiveness of insurance in this extraordinary period and let warmth flow into every customer’s heart.
With you on the “epidemic” road, the teller of Haikou Central Branch actively responds to the remote needs of customers
Recently, Haikou Central Branch operation counter received an agent’s consultation. The customer, Ms. Wang, wanted to apply for reinstatement, but because of the epidemic, the customer has been unable to apply for reinstatement in the counter in other places.
After knowing the customer’s demand, the teller staff immediately instructed the customer by telephone to deal with the recovery online through Taiping Baobao app, and remotely sent a link to the customer for face recognition and signature. With the efficient assistance of the staff, the whole security operation took only 3 minutes, which greatly saved customers’ time and cost, and customers frequently praised the efficient service of the company.
During the epidemic period, in order to help more customers operate online business, Haikou Central Branch operation made the online operation guide for common preservation projects, listing the operation channels and methods of various preservation businesses. It is also sent to individual, bank and renewal business communication groups through wechat for agents to view anytime and anywhere, so as to better serve customers during the epidemic and protect customers’ rights and interests from external factors.
In this special period, every employee of TPL will do their best to provide customers with the safest service, add temperature and contribute to winning the “war epidemic”.
