“Every morning at eight o’clock, you start to receive orders. As soon as you open it, dozens of orders pop up at the same time.” He Jia, the manager of the family convenience store on Dezhou road in Pudong New Area, told the interface news that she has established a wechat group with customers in nearby communities. She will give customers advance notice in the wechat group before new goods are launched.
Sometimes when the things customers want are sold out, they will say hello to her and agree to give a special reminder before the next arrival. They can buy them in two or three days at most. “In fact, as long as our store is opened here, customers know that we will continue to purchase goods and have hope in their hearts.”
At present, more than 700 convenience stores in Shanghai have reopened, including family, convenience bee, Bailian Yike and other brands.
The interface news learned from the family convenience store that as of April 26, the number of business stores of the family had reached 458, which is the brand with the largest number of business stores in the convenience store industry. Including store clerks, factory production, tally, warehousing, logistics and other nearly 1000 front-line personnel on duty to ensure supply, with an average daily distribution of more than 400 stores and a daily supply of more than 30000 boxes.
The stores that facilitate the resumption of business in Shanghai have also covered Huangpu District, Jing’an District, Pudong New Area, Fengxian District, Minhang District, Yangpu District and Putuo District. Some stores of Bailian Yike have also resumed operation in succession. Qiqihar Road store, one of the first batch of stores to resume work, radiates many surrounding communities and covers more than 7000 residents.
Bailian Yike Qiqihar Road store opened for half an hour in the morning and received more than 100 orders. “The surrounding communities have not been unsealed, and there is a great demand.” Cao Fei, the store manager, introduced to the interface news that since the resumption of work, the store has been brightly lit every night. After receiving more than a batch of goods at 10 p.m., after unpacking and tallying, the shop assistants will publish the arrival information in the store welfare community to inform the residents. At more than 7 a.m. the next day, when the “didi” sound sounded, Cao Fei began to receive a large number of delivery orders, and then arranged the clerk to sort, pack and send them to the surrounding community. He had to run back and forth more than 30 times a day.
Convenience bee stores that have resumed business at present have opened “small-scale” location-to-point supply to serve consumers around the stores. “We will try our best to ensure the supply of all kinds of goods. At the same time, the clerks or store managers of relevant stores will stick to the stores and try their best to provide you with services and goods within their capabilities at all times.” Convenience is emphasized.
In terms of quality, the family convenience store said that even if the order is placed online, the quality and appearance of the goods are no different from those purchased under the front line of the epidemic, and consumers can buy at ease. The family convenience store Dezhou Road store can choose Weiquan, Guangming, Leshi and other brands. Store manager he Jia said that these milk and potato chips were the most popular commodities in the store during the epidemic.
Convenience bee introduced to the interface news that according to the feedback from the current business stores, various livelihood products have become the main commodities purchased by the surrounding citizens online, including mineral water, cola and other water drinks, potato chips, biscuits and other leisure snacks, which are also the main commodity categories of online rush purchase.
In addition to convenience stores, the online and offline businesses of Wal Mart, Carrefour, RT mart and other hypermarkets are accelerating the recovery.
As of April 25, more than 80% of Wal Mart stores in Shanghai have resumed online business and provided community group buying services, including Tianlin store, Lingyun store, Yanghang store, Songjiang Songhui Road store and Shiwan store. Sam’s three stores in Shanghai, Qingpu store, Beicai store and Shanghai Waigaoqiao Free Trade Zone Group Co.Ltd(600648) store, all carry out online order business and ensure community group purchase service.
Carrefour also said that before May 1, all Carrefour stores in Shanghai resumed online business. As of April 23, 80% – 90% of Carrefour stores in Shanghai have resumed online business, and a few stores are waiting for environmental assessment or environmental assessment report. In addition, according to the planning of Shanghai Carrefour, the business lines will be restored in an orderly manner.
Among the 26 stores of Shanghai RT mart, 24 have resumed online business. RT Mart Mengshan North Road store in Jinshan District has resumed offline business. RT Mart Zhongyuan store and Nanhui store have been temporarily adjusted to “fresh food warehouse”, and RT Mart Jiading, Qingpu fresh food quick picking warehouse and Putuo fresh food quick picking warehouse have successively resumed operation. With a total area of about 50000 square meters, the fresh warehouse will guarantee the supply of fruits and vegetables, meat, aquatic products and other living materials.
