On April 26, the reporter learned from the press conference of “Guangdong Zhizhu” government service to the countryside held in Shaoguan that at present, Shaoguan has achieved full coverage of Guangdong Zhizhu administrative village and opened the last 100 meters of government service. At the press conference, the propaganda film of “Guangdong intelligent assistance” was broadcast, and the operation of “Guangdong intelligent assistance” was demonstrated on site. The person in charge of relevant units answered the reporter’s questions.
In order to thoroughly implement the national deployment requirements on the convenience of government services, the provincial Party committee and the provincial government adhere to the concept of “mobile, fingertip and one-time” government services, and successively launched “Guangdong series” mobile government service brands such as “Guangdong Provincial affairs”, “Guangdong business link” and “Guangdong Zhengyi”, which greatly facilitates the work of enterprises and the masses. In order to accelerate the extension of government services to the grass-roots level, make up for the shortcomings of government services in rural areas and build an inclusive government service system, the provincial Party committee and the provincial government launched the special action of “Guangdong intelligent assistance” for the full coverage of administrative villages in the whole province in 2021. Led by the provincial government service data management bureau and jointly with the provincial rural credit cooperatives, they innovatively launched an intensive platform to provide cross departmental, cross level and cross regional government and people’s livelihood services for the masses, With the concept of “overall government”, solve the problem of one kind of machine for one department and one kind of machine for one service, and solve the problems that people need to enter multiple doors, operate different terminals and experience in handling affairs, so that people in remote areas can also enjoy the achievements of the reform and construction of digital government.
According to the relevant work deployment of the provincial Party committee and the provincial government to launch the “Guangdong Zhizhu” government service self-help machine in the administrative villages of the whole province, Shaoguan City, with the strong support of rural commercial banks, has successively launched and installed the “Guangdong Zhizhu” government service self-help machine in the administrative villages of the whole city since November last year. At present, 1284 “Guangdong intelligent assistance” government service self-service machines have been put into government service halls at all administrative villages, most townships, cities and counties in the city, exceeding the provincial task of “100% full coverage of administrative villages”.
In Nanxiong City government service hall, volunteers are guiding the elderly to operate and apply one-on-one.
The “Guangdong Zhizhu” government service self-service machine was fully launched in Shaoguan City, opening up the last “100 meters” of government services to the grass-roots level. This is an important measure for Shaoguan to deeply implement the reform of “decentralization, management and service” and the strategy of Rural Revitalization by the CPC Central Committee and the State Council. It is a vivid practice of the practical activity of “I do practical things for the masses” in Shaoguan, It is an important livelihood project of “small incision, big article, small machine and big platform”.
The application of “Guangdong Zhizhu” government service self-service machine has comprehensively improved the digitization of Shaoguan government services, the convenience of examination and approval services and the convenience of offline handling, supplemented the shortcomings of rural government services, promoted the balanced development of urban and rural public services in Shaoguan, and played a positive role in promoting the construction of Shaoguan digital government, promoting the revitalization and development of rural areas, and continuously improving the sense of acquisition and happiness of grass-roots people.
In the first quarter of this year, Shaoguan’s “Guangdong Zhizhu” launched a total of 92 government services, with a cumulative business processing volume of more than 300000 and serving more than 200000 people. All data are in the forefront of the province. Among them, Nanxiong administrative service center produced the first self-service machine with a processing volume of more than 10000 pieces in our province, and Lechang’s “Guangdong Zhizhu” business processing volume and serving the people ranked first in the city.
“Yuezhizhu has made it convenient for many elderly people. We can help them do a good job of pension qualification certification in two or three minutes here. At the same time, the elderly can also handle social security payment inquiry and electricity payment through the self-service machine, and young people can handle various certificates such as certificate of no criminal record and marriage certificate. It is really convenient for the masses to handle affairs’ small things do not leave the village and big things do not leave the town ‘.” Li Qinglian, Secretary of the general Party branch and director of the village committee of caojiadong village, Liangjiang Town, Lechang City, introduced at the press conference.
Next, Shaoguan will firmly follow the deployment requirements of the provincial Party committee and the provincial government, firmly seize the historical opportunity of the development of “digital economy”, continue to take the reform and construction of “digital government” as the focus and breakthrough of transforming government functions, take the convenience of government services as the goal, rely on the “Guangdong intelligent assistance” government service self-service machine, and give full play to the “Guangdong intelligent assistance” to serve the grass-roots people, gather their demands The role of “vanguard”, “former sentry” and “bridgehead” to help rural revitalization, realize that the grass-roots people do not go out of the village for small things and the town for major events, and do not ask for people for work, continue to promote the modernization of grass-roots governance system and governance capacity, further improve the service and support capacity of “digital government”, and strive to continue to build a benchmark model for the construction of “Guangdong intelligent assistance” in the whole province.
[know more D]
what are the main features of the “Guangdong Zhizhu” government service self-service machine
“Guangdong Zhizhu” has four characteristics and advantages.
one is intensive design “yuezhizhu” collects more than 10 kinds of hardware equipment, such as ID card login, face recognition, fingerprint collection, card endorsement, UnionPay payment, proof material printing, service material scanning and uploading. People do not need an account number for handling affairs, but only need to conduct identity authentication through one of the methods of ID card brushing, Guangdong Provincial code scanning, face recognition and wechat authentication, so as to realize the “one machine handling” of government services and people’s livelihood services.
second, collaborative management integrate government service management platforms at all levels to form a provincial unified and five-level collaborative self-service machine management system, which solves the problems of non-uniform government service terminal platform, non sharing of data, non collaborative management and repeated construction.
three is “one-stop” service uses intelligent technology to design the “aging” service mode, the operation page is simple and easy to understand, and the elderly page is specially set up to effectively eliminate the “digital divide”. At present, Guangdong Zhizhu has stationed 92 government services in more than 18 departments, launched financial services such as bank card details inquiry, and provided reading services such as party history, Life Encyclopedia and primary and secondary education.
four is “integrated” operation and maintenance create a five-level operation and maintenance network of “provinces, cities, counties, towns and villages”, which can carry out consultation, complaints and reporting obstacles through Guangdong Provincial 12345 hotline, online customer service, on-site manual collection and other channels, so as to ensure that people’s demands “have a place and an answer to everything”.
