Bank of communications today issued the “financial service plan for the convenience of the people during the epidemic”, which will apply for a grace period of no more than 90 days for mortgage and consumer loan customers who need to suspend repayment; For the customers of housing loans and consumer loans whose income decreases, the repayment plan can be adjusted and the loan term can be extended to reduce the monthly repayment amount and reduce the repayment pressure.
In order to do a good job in financial support for epidemic prevention and control and economic and social development, and practice the sense of responsibility of “Inclusive Finance” and “finance for the people”, Bank Of Communications Co.Ltd(601328) launched the financial service plan for the convenience and benefit of the people during the epidemic, and strengthened financial services and support for areas, industries and people affected by the epidemic.
According to the plan, we will strengthen the rescue support for key groups, reduce the pressure on individual loan repayment, and take measures to postpone repayment and adjust the plan, especially for mortgage customers.
According to the plan, customers such as housing loans and consumer loans who are in areas seriously affected by the epidemic and whose repayment ability has temporarily decreased will continue to be rescued. For customers of housing loans and consumer loans who need to suspend repayment, they can apply for a repayment grace period of no more than 90 days. There is no collection within the grace period, and the repayment within the grace period is not overdue; For the customers of housing loans and consumer loans whose income decreases, the repayment plan can be adjusted and the loan term can be extended to reduce the monthly repayment amount and reduce the repayment pressure.
In view of the areas seriously affected by the epidemic at present, we will mainly remind new mortgage and consumer loan customers who have entered the collection list; Other customers of housing loans and consumer loans at various overdue stages shall suspend telephone collection.
At the same time, we will strengthen credit assistance to key groups such as truck drivers and express delivery personnel, actively provide relief support to customers in transportation, freight logistics and other industries, flexibly adjust the repayment plan of housing mortgage loans and consumer loans such as truck drivers and express delivery personnel, reasonably postpone the repayment period, simplify the application procedures, and provide professional certificates or vehicle driving licenses according to customers’ applications The driver’s license shall be recognized directly after.
In addition, BOCOM also provides credit card deferred repayment services and adjusts the collection and credit investigation strategy.
The continuous repayment policy can be optimized. Customers in areas seriously affected by the epidemic and with normal account status can choose relevant deferred repayment services according to the service SMS actively sent by our bank; Other credit card customers can call the customer service hotline to apply for deferred repayment. The overdue credit investigation will not be included in the grace period of deferred repayment. Further adjust the collection strategy in the areas affected by the epidemic. For credit card customers who are seriously affected by the epidemic and overdue for the first time, the Bank of communications will arrange to take the initiative to stop urging; Overdue customers of other credit cards will take the initiative to weaken the collection, and customers can apply for suspension of collection.
