In order to ensure the emergency demand of Shanghai residents for household appliances, Suning.Com Co.Ltd(002024) further strengthen the transportation capacity and distribution service capacity. At present, the service timeliness of buying today and delivering tomorrow has been realized.
On April 18, Mr. Xia, who lives in Minhang District of Shanghai, and Mr. Shen, who lives in Hongkou District, respectively asked the relevant media anti epidemic help platform for help. The refrigerator at home was broken and needed to be replaced urgently. However, when inquired on several platforms, they got the reply of “unable to deliver goods in time due to community sealing”. The reporter helped contact the Suning.Com Co.Ltd(002024) guarantee and supply team to provide home appliance procurement channels for the helpers. At noon on April 19, the refrigerators purchased by the two helpers had been sent to the door of the community.
On April 19, Suning.Com Co.Ltd(002024) released data showed that since the outbreak of the current round of epidemic in Shanghai, the demand of Shanghai residents for emergency household appliances has surged, and the demand for local freezers, refrigerators and other products has increased by 121% month on month, accounting for 40% of the total demand for household appliances. The demand for printers doubled compared with March, and the demand for household essential kitchen appliances increased by more than 90% month on month.
Since the current round of epidemic in Shanghai, Suning.Com Co.Ltd(002024) mobilized manpower and resources from all regions of the country to support Shanghai, and made every effort to ensure that household electrical appliances, especially household electrical appliances with great difficulty in distribution, are “bought today and delivered tomorrow”, so as to fully protect the living needs of citizens in special periods. Shanghai consumers can directly contact stores or log in Suning.Com Co.Ltd(002024) app to search for “anti epidemic materials” to enter the special session and buy “next day” household appliances.
In order to ensure the needs of residents, Suning.Com Co.Ltd(002024) set up a supply guarantee vanguard led by the general manager of regional logistics in Shanghai, stationed in the warehouse and distribution hall, delivering goods 24 hours a day, and the distribution personnel deliver goods with passes from 8 a.m. to 12 p.m. In order to solve the problem of manpower shortage, Suning.Com Co.Ltd(002024) has dispatched personnel from all over the country to rush to Shanghai. On April 19, the second batch of rocket brother couriers from more than 10 cities such as Lanzhou and Gansu will arrive in Shanghai. At present, Suning.Com Co.Ltd(002024) in Shanghai, the logistics and distribution capacity of local household appliances and other large items has recovered to 90% of the level before the epidemic.
It is reported that Suning.Com Co.Ltd(002024) under the premise of actively cooperating with various policies for epidemic prevention and control in Shanghai, it has linked all link resources such as merchants, stores, logistics and after-sales to do its best to ensure the needs of citizens’ life. For household appliances purchased by users in the community, Suning.Com Co.Ltd(002024) logistics service personnel will deliver them to the door of the community according to the requirements of epidemic prevention; Hospitals, isolation points and mass purchase orders of enterprises and institutions adhere to contactless delivery to the scene.
