"Half an hour to complete the approval and loan", "6 minutes to review and close the case", "free expansion of legal infectious disease insurance for medical personnel under relevant insurance policies"
As a large-scale financial institution with its second headquarters in Shanghai, Ping An Insurance (Group) Company Of China Ltd(601318) relying on its professional advantages and responsibilities in the medical and financial fields, it has comprehensively improved its financial service support capacity during the epidemic, unblocked capital connections, built a strong defense line, and grasped the bottom line of people's livelihood, so as to build a "safety net" for the prevention and control of the epidemic in Shanghai.
technology has AI,
guarantee the "continuous line" of funds for small and micro enterprises
"I didn't expect Ping An Pratt & Whitney loan to complete the approval of loan within half an hour, which really solved my urgent need." The boss of the furniture factory in Shanghai lamented that the epidemic had broken out and that many of its branches were not operating in Shanghai.
During this epidemic, the capital flow of the furniture factory operated by boss Shui was suddenly in a hurry, and it seemed that he couldn't even afford the rent. When the water boss was in a mess, he learned that Ping An Pratt & Whitney "Xingyun" system could make loans quickly and decided to apply for a try.
"At that time, I knew that boss Shui was in urgent need of loans. I introduced the 'Xingyun' system to him at the first time." Chen Yakun, a consultant of Ping An Pratt & Whitney Shanghai Branch, said that during the epidemic, there were still many enterprises like boss Shui who had difficulties in capital turnover. Ping An Pratt & Whitney's "cloud" system provided financial support for these enterprises in time.
According to the relevant person in charge of Ping An Pratt & Whitney, a retail credit platform controlled by lufax, Ping An Pratt & Whitney relies on the "Xingyun" Ai intelligent loan solution to reengineer the business process of small and micro credit, which can achieve at least zero text input and the whole process anthropomorphic AI face-to-face service experience, greatly reduce the waiting time, reduce the breakpoint of the loan application process of small and Micro customers by 47%, and reduce the average time-consuming of the application process by 44%, The shortest time from application to loan is only 13 minutes.
Also facing the same financial difficulties as the water boss, there is a local cooked food supplier in Shanghai. Affected by the epidemic, the original normal stock volume of the enterprise has been unable to keep up with the order demand of the purchaser, the logistics speed has slowed down, the cost has risen, and the working capital is urgent.
It is fundamental to protect the "meal sector" of Shanghai citizens and ensure the supply of enterprises. According to the relevant person in charge of Ping An Bank Co.Ltd(000001) Shanghai Branch, after learning about the operation status, capital turnover and actual needs of the above-mentioned enterprises, aiming at the special problems of enterprises without collateral, the bank provided contactless remote loan services for this enterprise with online "new micro loan" products. Finally, the enterprise applied online through Ping An Bank Co.Ltd(000001) 's "Ping An Digital Pocket" and obtained a loan of 5 million yuan in time.
race against time,
faster and stronger to build a secure defense
"The customer was very surprised when the case was reviewed and closed in 6 minutes." Luo Hong, an agent of Ping An Life Insurance Shanghai Branch, recalled.
"During the epidemic period, a customer suffered multiple injuries due to an accident, which cost a total of more than 900 yuan. After removing part of the deductible, the customer finally received more than 800 yuan from the insurance company." Luo Hong said that affected by the epidemic, the customer encountered difficulties in settling the claim, so the customer entrusted her to submit the claim application. Originally, she thought it would be reviewed only after the epidemic, but unexpectedly, it took only six minutes to review and close the case.
In Luo Hong's opinion, "since the customer has bought our insurance, we must provide good service."
Since the outbreak, the routine process of claim settlement service of Ping An Life Insurance Shanghai Branch has always been unblocked, basically realizing the whole line of claim settlement cases, and "zero contact" claim settlement. For some special cases that cannot be handled online, corresponding processing processes have also been formulated to ensure the service efficiency as usual.
According to the relevant person in charge of Ping An Life Insurance, as of the end of March, there were about 120000 claims plus survival payments of Ping An Life Insurance Shanghai Branch, with a total amount of about 607 million yuan. In claims cases, "flash claims" accounted for nearly 40%.
To protect health care is to protect confidence. How to ensure the safety of medical staff fighting in the front line of anti epidemic is another topic for insurance institutions. It is understood that Ping An Property Insurance Shanghai Branch joined hands with Shanghai property insurance industry wide companies to expand the "insurance for medical personnel infected with legal infectious diseases" free of charge under the medical liability insurance policies of their respective hospitals, so as to provide protection for Shanghai medical personnel who fight on the front line of epidemic prevention for 24 hours.
According to the relevant person in charge of Ping An Property Insurance, according to the scheme, the expanded insurance amount can reach 820000 yuan per person (insurance liability includes covid-19 diagnosis and covid-19 death payment), and the guarantee period is 60 days. In case of an insurance accident, the medical staff can apply for compensation directly or through their hospital, and Ping An Property Insurance Shanghai Branch will open a green service channel to handle it in time.
Not only can't you slow down, you have to walk fast. Ping An Health Insurance Shanghai Branch has successively launched online medical and health service system and public hospital internet hospital claim settlement service in order to open up the "last mile" of mass health service.
According to the relevant person in charge of Ping An health insurance, the company provides five humanistic care within the scope of product guarantee, including the cancellation of drug restrictions; Cancel the restrictions on diagnosis and treatment items; Remove hospital restrictions; Cancel the waiting period; Cancel the deductible. In terms of medical and health services, Ping An Health Insurance Shanghai Branch, together with some hospitals in Shanghai and its own doctor team, provides customers with free, online and telephone medical consultation services.
a beam of low light,
converges into "safe temperature"
"Shen" is committed to "Shanghai", and the responsibility lies with the shoulders. "Ping An people" actively petition and jointly hold the bottom line of people's livelihood.
"In addition to distributing antigen testing agents and maintaining order, ensuring residents' food basket is the most important work." Tao Lili, a member of the digital marketing team of Ping An Health's customer insight team, said frankly. As a party member, Tao Lili is well aware of the responsibilities that party members should bear during the epidemic prevention and control period. At the beginning of the epidemic, she took the initiative to apply to her community to be a volunteer.
In order to minimize the movement of residents, she transported dozens of bags of love gifts to the bottom of the contracted building, and then informed the building team leader to organize residents to go downstairs to receive them. Tao Lili said that if the community is the cell of the city, then the building is the cell of the community.
In her opinion, signing up for volunteers is not only the responsibility of a party member, but also the simple emotion of "making a modest contribution to the fight against the epidemic" as a community resident.
At present, people are most afraid of the lack of medicine. Ms. Yu, who lives in Shanghai, recently encountered the problem of lack of medicine. MS Yu diagnosed diabetes for 3 years. During the epidemic period, the diet and exercise were all affected because of the closed management of the district. The hypoglycemic drugs reserve was insufficient and the blood sugar fluctuated greatly.
Ms. Yu first thought of going to Ping An Health app for help. Through Ping An Health's "7 24" hour "epidemic diagnosis" channel, Wang Lingxiu, an endocrinologist of Ping An health medical team, received Ms. Yu's demand.
"At that time, I could feel that she was very worried, and my first job was to appease her. Then, I wrote a prescription for drugs that could be delivered quickly online and told her which home exercise methods were suitable for her. Later, I also guided her to monitor her blood glucose through wechat follow-up." Wang Lingxiu said that as a party member, I hope to warm everyone with my professional strength.
Never stop, never close, never drop the line, never stop. In this unprecedented epidemic prevention war, every retrograde of "financial man" is to strive for the health and safety of citizens; Every stick is to make every effort to keep the economy growing.
Beams of dim light are gradually converging into rays of light to illuminate the city. Financial service providers, health guardians and community volunteers, "safe people" are the little stars shining in this city. They are small and powerful. Finally, they gather "safe temperature" to help each other, overcome difficulties together and welcome the coming spring flowers.
