Under the influence of the epidemic, whether banks provide support for deferred loan repayment has become a hot spot in the society. The topic of "it is necessary to put the deferred loan repayment on the agenda due to the epidemic" was once on the hot search. The reporter consulted relevant personnel of several banks and learned that for individual housing loan customers affected by the epidemic, service support including delaying repayment time, extending loan term, adjusting bill plan, etc. can be provided.
provide guarantee policies for customers affected by the epidemic
What if the people seriously affected by the epidemic still don't get the mortgage? As the "leader" of housing mortgage loan business, China Construction Bank Corporation(601939) said that since the covid-19 epidemic occurred in early 2020, the bank has issued relevant service policies such as deferred repayment during the epidemic for housing mortgage loan, consumer loan and other businesses, which are applicable to the epidemic areas in all provinces of the country and continue to this day. Measures include: short-term deferred repayment, adjustment of bill plan, extension of loan term, implementation of credit investigation protection, etc.
It is understood that the bank's personal loan support policy mainly targets specific groups, including: people hospitalized or isolated due to covid-19 infection, staff participating in epidemic prevention and control, and customers who temporarily lose their source of income affected by the epidemic. Customers applying for extension of mortgage repayment are mainly concentrated in services, catering, accommodation and other industries significantly affected by the epidemic. By the end of March this year, China Construction Bank Corporation(601939) has provided deferred repayment services for about 1 million households with more than 430 billion yuan of housing loans. Since this year, in Jilin, where the epidemic situation is more severe, China Construction Bank Corporation(601939) has handled deferred repayment services for more than 1150 customers.
China Industrial And Commercial Bank Of China Limited(601398) said that ICBC attached great importance to personal loan customer service and gave personal loan deferred repayment service support to personal loan customers affected by the epidemic.
China Agricultural Bank Of China Limited(601288) said that customers who put forward demands such as delaying repayment time, reducing default interest and eliminating overdue credit records due to the epidemic can enjoy the customer care policy of personal housing loan if they meet the relevant conditions. Customers can directly contact the loan handling bank or customer manager to consult relevant handling conditions and procedures. You can also call the customer service center of ABC, and the customer service personnel will collect the information and send it to the customer loan handling bank.
A number of banks have also introduced supportive measures for individual housing loans:
Bank Of China Limited(601988) issued a package of guarantee policies including online repayment of mobile banking, extension of loan term, delayed repayment of principal and interest and setting of preferential repayment period to guide branches in key areas of epidemic prevention and control such as Shanghai and Jilin to actively respond to customers' demands and implement policy arrangements for specific customers.
Postal Savings Bank Of China Co.Ltd(601658) provide relief policy support to mortgage customers in areas with severe epidemic. The bank provides up to six months of deferred repayment services to specific mortgage customers, and can also assist them in the adjustment of overdue credit records related to the epidemic.
For specific mortgage customers, Industrial Bank Co.Ltd(601166) provides mobile banking to handle "pay as you go" repayment online, and the loan principal can not be repaid for up to 3 years Industrial Bank Co.Ltd(601166) has informed the stock customers of the stock market through WeChat official account. At present, 36 customers have applied for "pay as you go" online, involving a loan of 72.47 million yuan.
provide support such as deferred repayment and credit guarantee
Under the influence of the epidemic, the income of some people is unstable or temporarily lost. Deferred repayment measures can effectively alleviate the short-term financial pressure of such people.
Since the covid-19 epidemic occurred, China Citic Bank Corporation Limited(601998) issued relevant supporting measures for personal loans. Depending on the situation of epidemic prevention and control in various regions, for customers who are unable to repay on time due to the epidemic, a grace period shall be arranged according to the application of customers and the repayment period shall be reasonably postponed.
In addition, during the epidemic prevention and control period, banks generally paid attention to the protection of credit investigation rights and interests of individual customers, and some banks opened a green channel for customers to accept credit investigation objections.
China Minsheng Banking Corp.Ltd(600016) revealed that the bank introduced a number of service measures during the epidemic prevention and control period, and launched epidemic care services such as deferred repayment, credit investigation protection, penalty interest reduction and exemption for front-line medical staff, military officers and soldiers, government civil servants, patients and other consumer loan customers. In addition to providing deferred repayment services for up to 6 months, the loan overdue records of the above-mentioned people during the epidemic period can enjoy credit investigation protection and corresponding overdue penalty interest reduction services through the bank's credit investigation objection channel.
In 2020, the banking industry began to make flexible repayment arrangements for individual customers seriously affected by the epidemic. Regulators also require banks to give preference to the people affected by the epidemic in credit policies, such as flexibly adjusting personal repayment arrangements for housing mortgages and credit cards. A series of policies have effectively alleviated the repayment pressure of people seriously affected by the epidemic, but objectively, they have also raised the non-performing rate of personal loans in the banking industry for a time.
Wang Yifeng, chief banking analyst of Everbright Securities Company Limited(601788) Research Institute, said that during the implementation of the last round of supportive policies, there were some risks in the retail business of banks, especially short-term consumer loans. The asset quality of related businesses was most affected during April and may 2020, but it began to recover gradually in July 2020, and the impact lasted less than a quarter.
He believes that at that time, the impact on the quality of personal business assets of banks was nationwide, while the current impact is mainly concentrated in areas seriously affected by the epidemic. The duration of this round of impact depends on the epidemic development and prevention and control, but there is little possibility of a large-scale decline in the asset quality of bank retail business.
