Since the outbreak of this round of epidemic, in order to solve the problem of low efficiency of collection and distribution, Shanghai has insisted on centralized collection and distribution and affordable package as the main way of ensuring supply. In the interview, the reporter learned that in recent days, the major guarantee and supply enterprises in Shanghai have kept the chain closed and closed, and continuously optimized the business process of Wuxi Online Offline Communication Information Technology Co.Ltd(300959) linkage collection, distribution, ordering and delivery, so as to fully protect the needs of citizens.
centralized collection and distribution, centralized ordering and centralized delivery business processes are continuously optimized
In recent days, the major sealed control communities in Shanghai have been quiet, but in places invisible to residents, they are busier than ever.
Shopping mall officially launched on April 1st, and the Shanghai vegetable group's "Shangjiao Bao" cloud buying platform was launched. Every district, neighborhood committee, community buyers, enterprises and institutions buyers of Shanghai's vegetable supply and purchase can be placed through the "Shen Lai Lai" official account. After success, the platform will arrange suppliers to supply goods and deliver goods directly from Jiangqiao market and Xijiao international to all districts through the third-party platform of SF logistics.
Shanghai vegetable group has opened a vegetable emergency guarantee service hotline.
On April 6, in order to meet the group purchase of enterprises, commercial institutions, food groups and other institutions, Shanghai vegetable group urgently opened the "vegetable emergency guarantee and supply service hotline" 15821801571 . The daily connection time is 8 a.m. - 8 p.m., and the special line will provide relevant services.
Starting from April 3, Carrefour wechat applet launched the "community order collection and purchase" business on the basis of six different "guarantee and supply packages" earlier: from 0:00 to 12:00 on the same day, the community resident applet will collect and drop orders, and deliver them to the door of the community before 9:00 on the same day; From 12:30 noon to 11:00 pm on the same day, the small program of community residents will collect the list and deliver it to the door of the community before 8:00-12:00 the next day.
Carrefour's background big data shows that since the "community single purchase" function was launched two days ago, Carrefour Wanli store, Qibao store, Hongkou store, Zhenbei store and other stores have been closed without closure, and their business has become busier. In particular, after the launch of the 80 yuan a set meal composed of 8 kinds of vegetables and the 199 yuan guaranteed supply gift package composed of pig hind legs, beef brisket, chicken wing roots and Pipa legs, centralized orders will be generated soon.
It is commendable that in the case that most employees are sealed at home, less than a quarter of the store resident employees support the normal operation of each hypermarket with an area of more than 9000 square meters. After the "community order collection and purchase" business was launched, most store employees fulfilled the contract through private cars, battery cars and trolleys. Xiao Liu, a post-90s young man from Carrefour Jinqiao store, was originally a logistics support employee of the engineering department. At most, he fulfilled 86 orders through a battery car one day.
Early this morning, Master Wang, a rider of dada express in Pudong, just sent a single. The system automatically recognized that Master Wang's route was consistent with the route of Beicai store of Sam's member supermarket ordered by the customer Mr. Chen. Then it sent the order to master Wang nearby. After Master Wang arrived at the store to check and pick up the goods, it took only 15 minutes to follow the optimal distribution route planned by dada express intelligent logistics system, The order was sent to the door of Mr. Chen's community.
Since the launch of a new round of nucleic acid screening in Shanghai at 5:00 on March 28, as a third-party logistics platform, dada Express has continuously upgraded its intelligent logistics system and big data platform in terms of capacity scheduling, strengthened grid management, monitored the distribution demand and capacity supply of each grid, coordinated more riders to distribute in areas with strong demand, optimized distribution routes in real time and continuously improved distribution efficiency.
In addition, in order to solve the shortage of distribution capacity, recently, dada group also urgently dispatched 105 express riders to rush to Shanghai from Liaoning, Henan, Anhui and other provinces and cities.
On April 4, Shanghai decided to conduct nucleic acid detection in the whole city. The distribution of rookie Jiading warehouse, one of the main warehouses of tmall supermarket in Shanghai, was blocked, but there are still a large number of goods in the warehouse, which can meet the needs of Shanghai citizens. Therefore, they decided to change the strategy, take the community as the dimension, combine the orders of residents in several communities, send them directly point-to-point, and open up the group purchase channel. Since the link was built on April 1, more than 40 communities in Shanghai have purchased living materials in this way.
guarantee the living material needs of special groups
In Shanghai under global static management, the demand for living materials of special groups such as the elderly, mothers and infants is particularly affecting people's hearts. How to ensure the continuous supply of these people's "milk bottles" and "medicine boxes", major key supply guarantee enterprises in Shanghai have also come up with new ideas.
On April 6, Yonghui life app launched a special function to solve the special needs of mothers, infants, the elderly and other people in the epidemic. In Shanghai, after logging into the home page of Yonghui life app and clicking "special needs of epidemic situation" to report the needs, Yonghui will match the nearby stores to serve special needs customers.
Yonghui Superstores Co.Ltd(601933) launched the "special needs of epidemic situation" business
The "special needs of the epidemic" function includes two entrances, namely "urgently needed maternal and infant supplies" and "channels for the elderly and other urgently needed channels". Under this page, Yonghui also attached the official 24-hour emergency channel, and consumers can call the regional service hotline in Shanghai for demand communication.
The relevant person in charge of Yonghui said that at present, they have 38 stores in Shanghai, which are distributed in 13 major administrative regions of Shanghai. It is suggested that when consumers enter the special needs channel to register, they should select the nearest store as accurately as possible and describe the information of goods in demand clearly. Yonghui will give priority to these special needs groups.
It is reported that on the first day of the function's launch, nearly 400 special orders have been received. At present, the orders show a rapid growth trend. In addition, the number of packages provided for Yonghui epidemic has reached nearly one million.
Since the outbreak of this round, Bellamy, a brand of imported organic milk powder, has quickly applied to the Shanghai Municipal Commission of Commerce for a supply guarantee pass. From April 1 to April 5, all orders of Bellamy tmall's self operated flagship store have been normally distributed to Shanghai. So far, hundreds of orders have been successfully distributed, covering about 100 communities in Shanghai.
In order to facilitate the needs of the community, they officially launched community group purchase on April 5, and launched four baby ration packages of different specifications. The group purchase channel also supports "one order for free", and one family can also buy packages in groups alone.
Meituan pharmacy, together with Shanghai No.1 Pharmacy Co.Ltd(600833) and other local chain pharmacies in Shanghai, launched the "chronic disease care plan" in Shanghai to fully protect the needs of patients with chronic diseases. As of April 6, meituan had received more than 20000 orders from people with special needs, including door-to-door delivery of medicine and errand help. Among them, according to the population classification, 60% are the needs of infants and 20% are the needs of the elderly. Meituan has invested hundreds of customer service specialists to follow up for help, and established a linkage mechanism with the urban government and relevant departments.
