On the morning of April 5, the State Grid Shanghai electric power company released ten measures to fully prevent and control the epidemic and ensure power supply services, which mentioned that for residents affected by the epidemic and having difficulty paying fees, strictly implement the measures of "no power failure in arrears and reduction and exemption of liquidated damages" . At the same time, according to CCTV news, sealed and controlled non-stop supply, and Shanghai guaranteed non-stop customs clearance of coal, gas and oil imports .
State Grid Shanghai Electric Power Co.Ltd(600021) released ten measures to fully prevent and control the epidemic and ensure power supply services
The epidemic situation is an order, and prevention and control is a responsibility. State Grid Shanghai Electric Power Co., Ltd. resolutely implements the spirit of the important speech and important instructions of Xi Jinping general secretary, adheres to the people first and life first, carries forward the great anti epidemic spirit, earnestly implements the decision-making departments of Shanghai municipal Party committee, municipal government and State Grid Co., Ltd. on epidemic prevention and control, studies and issues ten measures to fully prevent and control the epidemic and ensure power supply services, with "the highest standard, the strongest organization, the strictest requirements and the best state", Practice the enterprise tenet of "people's electricity industry for the people" with practical actions, ensure the smooth operation of the city, protect the lights of the public, and help win the battle of epidemic prevention and control.
1. Active service and strong linkage to ensure rapid power connection of epidemic prevention projects
Connect with the Municipal Commission of economy and information technology, the Municipal Commission of health and other government departments, open up a green channel for the power connection of projects such as the city's nucleic acid testing laboratories, centralized isolation points and epidemic prevention products production enterprises , strictly follow the principles of "special affairs and urgent affairs" and "everything should be simplified and connected first", accommodate the lack of acceptance, reverse the construction period, and integrate advantageous resources such as funds, materials and construction forces, Ensure that "start upon receiving the demand and complete before the demand".
2. Cooperate to serve the strong power grid and ensure reliable external power supply
Optimize the dispatching operation of power grid, strengthen the guarantee of important substation facilities such as UHV substation and hub station, and the operation and maintenance inspection of UHV transmission lines and important transmission channels. Cancel all power grid maintenance plans involving residents' power failure and single power supply risk of important users, and timely carry out power grid emergency repair and special patrol inspection of important equipment.
3, precise service, strong responsibility, ensuring that important users are foolproof
Epidemic prevention hospitals, centralized isolation points, transfer hubs and other important users related to epidemic prevention and control are fully covered by "one household, one policy", so as to assist users to carry out equipment inspection and troubleshooting of potential power safety hazards. Establish a 24-hour emergency contact mechanism to provide emergency services in case of emergency failure at the first time to meet the demand of uninterrupted power supply.
4. Strong guarantee of extended service to ensure timely repair of closed community
Respond to calls and help in case of difficulties, make every effort to overcome the impact of emergency repair Garrison and personnel closure, optimize the emergency repair force as needed, adjust the emergency repair scope, conduct cross garrison linkage operation, and prepare for the access of electric vehicles, so as to ensure that each emergency repair "does not delay the arrival, resources are constantly on file, and efficiency does not decline". Improve work order management and control, affect residents' life, online teaching and other emergency repair tasks, upgrade, track and supervise, and ensure the speed of emergency repair.
5. Strong protection for health services to ensure safe operation on site
Implement the main responsibility of epidemic prevention, adhere to the "three piece set of epidemic prevention" of individuals and the "five requirements of epidemic prevention", and ensure that the protective measures are complete before the on-site service personnel such as industrial expansion and installation, power outage and emergency repair, and fault replacement enter the sealed control area and control area to carry out operations, so as to effectively achieve the "zero infection" of power supply service personnel, the "zero accident" of epidemic prevention facilities construction site, and the "zero flash loss" of power guarantee of epidemic related units.
6. Warm heart service, benefit people's livelihood and ensure the normal power consumption of residents
Relying on the advantages of the "Internet State Grid" mobile phone App, the "State Grid Shanghai Electric Power Co.Ltd(600021) " WeChat official account, we have fully implemented online "no contact" power service, and actively promoted electronic bills and intelligent payment. For residents and users affected by the epidemic and having difficulties in paying fees, strictly implement the measures of "no power failure in arrears and reduction of liquidated damages" .
7. Efficiently serve the people's situation and ensure the rapid response of power consultation
Give full play to the role of 95598 platform, organize special classes for anti epidemic and electricity protection, and keep the service hotline 7 × 24-hour uninterrupted operation, listen to the people's "urgent difficulties and anxieties" about power consumption, adhere to the "things do not stay overnight, daily settlement and closed-loop cancellation", and try every means to respond to everything and deal with it efficiently.
8. Serve wholeheartedly to reassure the people and ensure high-quality service
During the epidemic prevention and control period, the information of business outlets, external service calls, online service channels, etc. were made transparent and public. The service personnel strictly implemented the "first question responsibility system", took the initiative to "highlight their identity", made a good job of demand docking and ensured timely response. Make full plans and careful adjustments to ensure the accurate settlement of electricity charges of direct transaction users, and protect users from purchasing electricity as an agent, residents and agriculture by flexibly adopting "estimation and copy" or consolidated billing in the next month.
9. Party members serve to warm the hearts of the people and ensure the addition of positive energy and warm colors
Adhere to the guidance of Party building, set up Party member responsibility areas and demonstration posts at the forefront of the city's anti epidemic security, give play to the vanguard and exemplary role of "bright light" Party member service team and Party member commando team, and actively participate in urban operation, anti epidemic struggle and people's livelihood security. With the down-to-earth warm-hearted efforts of " Shanghai Electric Power Co.Ltd(600021) people", we can transfer positive energy and add warm colors, so as to stabilize the mood and strengthen confidence for the people in the decisive battle and victory of the epidemic prevention and control.
10. Safe service is strictly controlled to ensure that the temporary counter service is "worry free"
Dynamically adjust the service mode of business outlets according to the situation of epidemic prevention and control. During normal opening, "all-weather" arrangements for epidemic prevention and disinfection environment shall be made. The salesperson shall strictly measure the temperature before taking office, wear protective masks and gloves, check the code, measure the temperature and register the information of visiting users, actively remind users to wear masks and guide the queue interval of more than 2 meters, so as to ensure that the temporary cabinet service is "worry free when meeting".
Under the strong leadership of the Shanghai municipal Party committee, the Shanghai municipal government and the State Grid Corporation of electrical appliances, the State Grid Shanghai Electric Power Company will strengthen its confidence and fight with all its strength to overcome difficulties. The Iron Army of the power grid vows to keep the light and provide the best power supply service to contribute to the victory of the war of epidemic prevention and control.
Seal and control non-stop supply, and Shanghai ensures non-stop customs clearance of coal, gas and oil imports
According to CCTV news, the reporter learned from Shanghai customs that on the morning of April 4, two batches of about 60000 tons of aviation kerosene successfully completed customs clearance, which can be directly supplied to Pudong International Airport, providing a guarantee for the normal operation of the airport during the closure and control of the epidemic.
Recently, the aviation kerosene inventory of Shanghai Pudong International Airport is in urgent need. It is hoped that the customs will ensure the guaranteed supply of 60000 tons of imported aviation kerosene during the epidemic control period, so as to solve the urgent need of Pudong airport.
After receiving the call, Pudong customs responded quickly, started the emergency working mode, communicated and coordinated with multiple relevant departments, and sent samples to the industrial products center of Shanghai Customs overnight. The industrial products center shall make an emergency plan in advance to reduce the detection and customs clearance time as much as possible.
Since March 28, Pudong customs has arranged emergency duty of customs officers without changing shifts within 14 days. It has ensured the timely unloading and safe customs clearance of 60000 tons of aviation kerosene, 154100 tons of coal, 62000 tons of liquefied natural gas and other livelihood energy materials.
The ship fuel oil is also kept in normal supply during the sealing and control period. Since Puxi was sealed off on April 1, Shanghai Hongkou customs has successively accepted 4400 tons of bonded fuel oil transferred from the bonded fuel oil depot of Shanghai zhongran Ship Fuel Co., Ltd., 6600 tons of bonded fuel oil cross customs direct supply application of PetroChina Shanggang company, and ensured 21500 tons of bonded fuel oil for ships.
During the epidemic prevention and control period, the normal supply of LNG (liquefied natural gas) is very important. Recently, Yangshan customs learned that a batch of 62700 tons of imported natural gas from Shanghai LNG Co., Ltd. will arrive at Yangshan port on April 1. April 1 is the first day of closed control in Puxi area. According to the work plan, Yangshan customs adopts the modes of "no meeting" and "online" in extraordinary times to quickly handle customs clearance and other businesses, so as to ensure that this batch of natural gas is supplied to the public at the fastest speed.
According to statistics, since this year, Yangshan customs has completed safe and efficient customs clearance of 1112000 tons of natural gas.
source: Daily Economic News comprehensive "State Grid" micro signal, China Central Television news
