Shanghai Securities News recently learned that during the epidemic period, Ping An Property Insurance Shanghai branch took the epidemic prevention and control as a top priority, enhanced corporate responsibility and service awareness, and went all out to do a good job in financial service guarantee during the epidemic prevention and control, so as to help win the battle of epidemic prevention and control.
It is understood that the business outlets of Ping An Property Insurance Shanghai Branch quickly implemented a number of service measures. In the aspect of auto insurance business, through online one-stop full process claims, the online one-stop settlement function can be upgraded. Customers can report the case through the "WeChat" official account of "Ping An insurance" or "APP", and communicate with the claims online. The on-site simple case can be realized through video link, and video reporting and investigation can be realized.
At the same time, the online settlement of personal injury claims. The platform on the main line of Ping'an haoche has opened the application for advance payment of medical expenses, consultation and communication and negotiation and mediation of personal injury cases for customers. After completing the online mediation, customers can also sign the electronic mediation agreement through the owner of Ping'an haoche.
It is understood that Ping An Property Insurance Shanghai Branch has also improved and upgraded the online policy service function. Customers can handle surrender, correction and other businesses through app self-service, or book stores online through small programs, which can be contacted and assisted remotely by staff, so as to reduce the contact and cross risk of offline handling, and conduct online service drainage for customers through various contacts.
In addition, Ping An Property Insurance Shanghai Branch has actively provided practical and convenient green channels for customers through the establishment of green channels for insurance claims and other measures, such as simplifying auto insurance business processes, reducing documents, flexible mechanisms, warm-hearted services and so on. It mainly includes simple case document reduction, minor unilateral accident exemption, on-site quick compensation, compensation before treatment, online non accident rescue, car atomization disinfection and other services. (he Kui)
