Dongfang.com reporter Cheng Qi reported on April 3: Shanghai citizens who are in the process of epidemic prevention at home, limited by the closed management of the community, inevitably have some real life difficulties that need to be solved urgently. Dongfang.com reporter learned that today, meituan takeout opened the “emergency helper” service to help people with special needs solve their difficulties. If the elderly, pregnant women, the disabled and other special groups need help at home, the platform will respond with high priority.
The reporter saw that the newly launched “emergency helper” entrance is located on the home page of meituan takeout app. Click to fill in the emergency needs, including material shortage, emergency of chronic disease drugs and so on. In addition to the emergency response of people with special needs, it also provides community group meals, overbought goods, door-to-door delivery of medicine, errand help and other services for citizens.
It is understood that since Shanghai began home epidemic prevention, some communities have implemented closed management, and meituan takeout has received many urgent needs. In order to more accurately serve such needs, meituan takeout has opened the “emergency helper” function to help people with special needs solve their difficulties. If there are special groups such as the elderly, pregnant women and the disabled who need help in their homes, they will receive high priority response after leaving the demand information through the “emergency helper”. The relevant person in charge of meituan takeout reminded that we hope to leave the “emergency helper” resources to the people who need them most, so as to better provide services for special needs groups.
In fact, many citizens have used this function before. On March 31, due to the shortage of materials at home, she was unable to get out of bed with torn ligaments. Ms. Xu in Pudong, Shanghai made a call for help to the customer service of the takeout platform. More than two hours later, after many efforts, an “order that could not be met” was completed.
In addition, the reporter learned that meituan takeout also provided corresponding services in order to solve the problems of inconvenient shopping and cooking, shortage of materials, emergency of chronic disease drugs and so on.
From April 3, citizens can place a centralized order through the “community group meal” entrance of meituan takeout. Citizens in the same community can deliver meals after 30 orders in the same meal section. At present, the first batch of the service has been opened in Putuo, Jing’an and Xuhui districts, covering 841 communities and 700000 citizens. Other regions are opening up one after another. In addition, there are still nearly 10000 supermarkets operating online in Shanghai, which have sent more than 6 million orders for people’s livelihood materials since March. If citizens need to supplement living materials such as fresh fruits and vegetables, rice flour, grain and oil, daily necessities, milk powder and pet products, they can try to search for nearby supermarkets and convenience stores through the “livelihood materials” entrance. If relevant goods are online, riders will deliver them as soon as possible.
Home epidemic prevention is the most urgent demand for chronic patients. Since March 1, meituan’s orders for drugs in Shanghai have increased by 145%, including covid-19 antigen detection kit and drugs for chronic diseases. If there is a need to buy drugs, citizens can click the “medicine and health” entrance to search and view. Meituan will buy drugs and deliver them to the door as soon as possible. It is understood that the platform has jointly launched the “chronic disease care plan” with chain pharmacies such as Shanghai No.1 Pharmacy Co.Ltd(600833) , Yifeng pharmacy, Guoda pharmacy and Lbx Pharmacy Chain Joint Stock Company(603883) pharmacy to ensure the supply of drugs for chronic diseases and scarce drugs.
In addition, if you need to deliver living materials and epidemic prevention materials for your family and friends, or you need to pick up and deliver goods when you are inconvenient to go out for various reasons, citizens can use meituan errand service. On the premise of meeting the requirements of community epidemic prevention, riders will spare no effort to distribute to the public.
The relevant person in charge of meituan takeout said that in special times, the number of business merchants and single riders is relatively limited, and some needs may be limited by objective conditions, which are temporarily difficult to meet, and we also hope to obtain the understanding of the public. If problems cannot be solved temporarily, the platform will also feed back to relevant government departments to help solve them.
