□ our reporter Ma Gang
At present, the ship industry is booming with informatization and intelligence. Many well-known ship and supporting manufacturing enterprises in the world have always attached great importance to the efficiency and quality of after-sales service in the Chinese market. However, under the influence of the global epidemic, the whole ship after-sales service industry has been greatly tested.
Last September, at the 2021 China International Trade in services Fair, the "mussel marinsmart ship sea service Internet platform" built by Qingdao Ruhai Ship Engineering Co., Ltd. became the focus of the conference and attracted the attention of many participants. Qingdao Ruhai "mussel platform" realizes the digital, information-based and intelligent management of services through the application of data empowerment and smarteye smart eye AR technology, solves the problems that shipowners and manufacturers are unable to board the ship or the technical ability of boarding personnel is limited due to the epidemic, and provides a new digital solution for the world shipbuilding industry.
At the 2021 service trade fair, Qingdao Ruhai "mussel platform" won the award of "global service practice case" after being reviewed by the expert group of the Organizing Committee of the service trade fair for its digital innovation and mode innovation in the field of ship and sea services. At the service trade cooperation achievements conference with the theme of "the future of ship sea service industry - Digital symbiosis" held by Qingdao Ruhai in Shougang Park, "mussel platform" signed cooperation agreements with China Mobile 5g (Qingdao), realwear and INMARSAT on 5g Internet of things strategic cooperation, AR headset computer strategic partner and digital ship communication respectively. More than 10 smart ocean shipping companies have signed up for the "smart ocean shipping" platform, which has attracted more than 10 million customers.
In September last year, due to the installation of ship ballast water management system, sunny sailor needed to conduct 3D scanning and mapping of the engine room. However, affected by the covid-19 pneumonia epidemic, it could only be remotely guided by experts. However, the structure of the whole ship is complex, and at least more than 90 positions need to be scanned, which can not be completed only by expert telephone guidance. At this time, the "smart eye" of the "mussel" marinsmart ship sea service Internet platform developed by Qingdao Ruhai Ship Engineering Co., Ltd. came into great use.
The on-site end of "smart eye smarteye" is a smart Helmet - wearing a computer and equipped with a cabin communication solution. The crew can synchronously transmit the cabin on-site to the expert system through the smart helmet. The design guidance experts at the remote end can share their mapping operation plan and mark the returned picture. The crew can synchronously receive the marked picture on the display screen of the smart helmet and complete the remote scanning without difference. "In the past, 3D scanning required professional design engineers to board the ship, which was cumbersome and time-consuming. Now through the empowerment of 'smart eye', the crew can complete the scanning operation by themselves, which greatly saved time, ensured the timely installation of our ballast water treatment system and successfully won the international ballast water management certificate." The owner of the sunnysailor ship praised the service.
At present, many foreign ship customers and manufacturers cannot obtain visas to the dock repair site for maintenance supervision due to the epidemic, and "smart eye" has also solved their urgent needs. Since last year, wilmson shipping company of Norway has continuously applied the "smart eye" remote cloud service of "mussel platform" on more than ten ships to realize the remote supervision of ship dock repair.
At present, the "mussel platform" has gathered more than 200 engineers and experts with profound experience in more than 20 ship and sea service segments to encapsulate the ship and sea service experience and technology into a standardized workflow of "excellent service" by digital means. With the wide application of "smart eye smarteye" AR technology and the realization of omni-directional, multi scene and cross field, Qingdao Ruhai cooperated with the maritime safety administration to apply "smart eye smarteye" to the maritime field, which promoted the intelligent construction of the maritime supervision system.
It is reported that since its establishment in 2005, Qingdao Ruhai has been committed to building an intelligent support base for global maritime service express and ship sea globalization. With excellent service quality and technology accumulation, Qingdao Ruhai has become a signed partner of many world-famous manufacturers and promoted the high-quality development of the new model of shipping service. At present, the "mussel marinsmart ship sea service Internet platform" has become the key support platform for Qingdao's industrial Internet, the first batch to settle in RCEP Shandong international air exchange, the high-quality development project of Qingdao's industrial Internet in 2021, and the gazelle enterprise in Shandong Province in 2021, which makes Qingdao Ruhai's pace in the industrial Internet track more and more firm.
