According to the Civil Aviation Administration of China, on March 21, 2022, a Boeing 737 of China Eastern Airlines lost contact over Wuzhou while performing the mission of Kunming Guangzhou flight. At present, it has been confirmed that the plane crashed. There are 132 people on board, including 123 passengers and 9 crew members.
Guangxi banking and Insurance Regulatory Bureau publicly said that it had established provincial and municipal emergency response teams, requiring 44 insurance companies under its jurisdiction to start first-class response and carry out comprehensive investigation. Relevant persons in charge of Wuzhou banking and insurance regulatory branch, China Life Insurance Company Limited(601628) , PICC Property and casualty insurance are rushing to the local area.
As of 18:30 p.m. on March 21, Ping An Insurance (Group) Company Of China Ltd(601318) had received 4 customer reports. Among them, Ping an endowment insurance has received two customer reports, and Ping An Property Insurance and Ping An health insurance have received one report respectively. At present, the specific information is being verified. After preliminary investigation, Ping An Property Insurance Guangdong branch jointly insures all risks and liability insurance of China Eastern Airlines mu5735 fuselage, and will follow up the progress of accident handling in real time.
It is also verified that the aircraft is underwritten by The People’S Insurance Company (Group) Of China Limited(601319) chief. After the accident, PICC Property and casualty insurance started the emergency mechanism for major accident claim settlement at the first time, established a special leading group and working groups for claim settlement, business and support, connected with CAAC and China Eastern Airlines at the first time, and rushed to the scene to guide the follow-up work.
According to CCTV news, Guangzhou Guangzhou Baiyun International Airport Company Limited(600004) is preparing to set up a special working group to contact the families of passengers.
For accidents, many insurance companies have launched emergency plans and carried out customer investigation China Life Insurance Company Limited(601628) , Ping An Insurance (Group) Company Of China Ltd(601318) , China Pacific Insurance (Group) Co.Ltd(601601) , New China Life Insurance Company Ltd(601336) , Taikang Insurance, sunshine insurance, Guohua life insurance, Taiping Life Insurance, AIA life insurance, China Merchants Cino, Pearl River life insurance, ICBC AXA Life Insurance, Zhong’an online, Peking University Founder life insurance, China Post insurance, etc.
China Life Insurance Company Limited(601628) said that the emergency plan for major emergencies had been launched at the first time, and the total score linkage immediately carried out the investigation and rescue of customers in danger. In response to the accident, China Life Insurance Company Limited(601628) specially formulated six service measures, including actively and comprehensively looking for customers; Accept and report cases through multiple channels and all-weather; Exemption of paper claim settlement application materials; Establish a green channel for claims settlement; Optimize the supporting materials of special cases; The family members of the insured customers can settle the claim by providing the relationship certificate and account information without providing other materials.
Ping An Insurance (Group) Company Of China Ltd(601318) set up an emergency response team headed by Ji guangheng, deputy general manager of the group at the first time, and its life insurance, property insurance, endowment insurance, health insurance and other companies quickly started the emergency response of major emergencies and carried out relevant rescue and investigation work Ping An Insurance (Group) Company Of China Ltd(601318) announced that emergency measures such as customer investigation and emergency rescue have been launched. Its insurance subsidiaries will immediately open a green claim settlement channel. At the same time, it will launch a psychological counseling plan for the families of passengers who are currently suffering, so as to provide emergency services for the families of Ping An customers.
China Pacific Insurance (Group) Co.Ltd(601601) said that it attached great importance to and paid close attention to the event dynamics, and launched the emergency response mechanism for major emergencies at the first time. Its China Pacific Insurance (Group) Co.Ltd(601601) 601 property and life insurance, together with Yunnan institutions, launched the internal verification of airframe insurance, group Italy insurance, aviation Italy insurance and other relevant insurance types at the first time. At present, China Pacific Insurance (Group) Co.Ltd(601601) China Pacific Insurance (Group) Co.Ltd(601601) property insurance has been verified and confirmed to follow the documents to underwrite the aviation insurance of CAAC United Insurance fleet. CPIC has opened a green claim settlement channel. Claim investigators are on 24-hour emergency standby, and urgently launched five emergency service measures, including 7 24-hour acceptance of report consultation, active investigation of customer information and simplification of claim settlement materials. In the follow-up, it will pay attention to humanistic care and make every effort to do a good job in various claim settlement services after the accident.
The People’S Insurance Company (Group) Of China Limited(601319) property insurance immediately started the green channel for accident handling, started the preparation of compensation advance, and the expert team led by the vice president of PICC Property Insurance rushed to the scene at the first time to fully assist in dealing with the aftermath; Simplify the claim settlement process, reduce the accident certificate and other materials, and give priority to the handling of accident related claims; Pay close attention to the accident casualties, comprehensively investigate the underwriting information, and actively look for customers The People’S Insurance Company (Group) Of China Limited(601319) group said that it would continue to pay close attention to the progress of the accident, make every effort to provide emergency services and actively cooperate with the follow-up claim settlement services.
Sunshine Insurance launched six emergency measures, including opening a fast claim settlement service channel, accepting reports through multiple channels, actively looking for customers, no policy settlement service, simplifying death claim application document service and canceling the restricted services of recognized hospitals.
Taikang Insurance Group launched the emergency plan for emergencies at the first time, closely linked with Taikang Life Insurance, Taikang pension and Taikang online, established an emergency command center to quickly carry out emergency work, and urgently launched eight emergency service measures, including 24-hour rapid acceptance of reports, starting the green channel for claims settlement, no policy claims settlement service and simplifying claims settlement procedures.
Xinmei life urgently launched the emergency plan for major events. The specific services include opening the green channel for claims settlement, accepting claims and reports through multiple channels, active investigation, simplifying claims application procedures and caring assistance.
The emergency response plan of Guangdong branch and Guangdong Branch of Taiping Life Insurance Co., Ltd. was launched quickly. TPL said that the company actively cooperated with government departments and regulatory units to provide disaster relief and emergency services, and opened a 24-hour emergency claim settlement service hotline 95589 to quickly accept accident reports. For the customers who have lost their lives in the accident, the company arranges service personnel to visit and comfort them, and starts the green channel of claim settlement to simplify the claim application procedures.
Guohua Life Insurance Corporation and Guangdong Branch launched the emergency plan for major claim settlement events at the first time. The claim settlement personnel went all out to do a good job in the claim settlement service of accident customers, actively assisted in the rescue of customers, and timely investigated the information of accident personnel; Open a green claim settlement channel. Once the customers of Guohua life insurance are confirmed, they can provide door-to-door service and simplify the claim settlement process.
ICBC AXA Life head office and branches closely linked, responded quickly, launched the green channel for claims settlement, and implemented seven emergency service measures for the settlement of claims, such as actively screening the list of customers at risk, simplifying accident death materials and simplifying disability identification procedures.
Zhong’an online launched the emergency plan for major events at the first time, paid attention to the progress of the accident, and launched emergency claim settlement service measures such as opening a variety of report entrances, actively screening accident customers, and opening a green channel for all insurance claims. The company said that for the settlement of claims for accidental death caused by the accident, once confirmed, the death proof materials will be reduced and paid at the first time.
Pearl River Life said that for the list of casualties published by the government or the media or learned by peer companies, as long as the identity information is clear and it is a customer of Pearl River life, it will take the initiative to contact the customer or his family to provide relevant assistance, and opened a green channel for claim settlement to simplify claim settlement materials.
AIA life has set up an emergency response team headed by the chief operating officer at the first time, launched the level I emergency response plan, opened a 24-hour customer reporting hotline, actively investigated the customers in danger, opened a green claim settlement channel, launched the claim settlement service without insurance policy, simplified the claim settlement procedures, etc.
