As the spring flowers bloom, the securities industry has ushered in the second week of the epidemic examination. Under the epidemic situation, all securities companies prepared materials and made plans in time to show their calm after a hundred battles.
From March 14 to 20, in order to strengthen epidemic prevention and control, Shenzhen pressed the “slow key”. Since March 21, all districts in Shenzhen have returned to normal operation in an orderly manner. The Chinese reporter of securities companies learned that on Monday, the headquarters, branches and business outlets of securities companies in Shenzhen gradually resumed on-site office, and the previously affected businesses such as two financial account opening and institutional business development also gradually resumed.
In Shanghai, the employees of securities companies still implement the necessary posts in an orderly manner, implement the policies of a and B posts and key personnel on duty, and stay in “Shanghai” at the same time. The Chinese reporter of securities companies noted that in the past week, in various departments such as online finance, it and asset management, some securities industry people stationed in the company for 24 hours, and the marching bed has become a “special scenic spot” in the securities company’s office.
The first day of “unsealing” in Shenzhen: the on-site office was resumed, and the return rate of employees in some outlets has reached 80%
The reporter noted that on Monday, securities companies including Ping An Securities, Guosen Securities Co.Ltd(002736) , Citic Securities Company Limited(600030) , Anxin securities, China Post securities, Shenwan Hongyuan Group Co.Ltd(000166) securities and other securities companies issued announcements on wechat about the resumption of on-site business processing in business outlets in Shenzhen, Dongguan and other places.
“Among the Shenzhen Branch of Anxin securities and its 21 subordinate business outlets, except that the business department of Shixia North Second Street is in the area under the control of the ‘key prevention area’ and continues to work at home, other business outlets have resumed normal operation since March 21.” The relevant person in charge of Anxin Securities said.
According to Anxin securities, all business outlets have been equipped with epidemic prevention materials according to the epidemic prevention requirements, and employees enter the office with the negative certificate of 48 hour nucleic acid test. All businesses of Shenzhen Branch have been fully restored, and on-site businesses such as margin trading and institutional account opening suspended during the 7-day silent period are being handled as soon as possible according to the customer’s reservation, so as to eliminate the impact of the epidemicP align = “center” figure: Anxin securities resumes on-site office
Guosen Securities Co.Ltd(002736) on Monday, the offline business of all business outlets in Shenzhen was resumed. At present, the temporary counter businesses such as two financial account opening in the business outlets have returned to normal, and customers can choose the nearest business department to handle them. It is reported that all sites that resume on-site business have carried out on-site killing, strictly control the number of on-site office workers and carry out on-site office staff health management.
It is reported that the production and operation order of Guosen Securities Co.Ltd(002736) some business outlets has been restored, such as Shenyan Road business department in Yantian District. The number of people returning to work has reached 80%. The on-site office staff of other business outlets shall be increased according to the requirements of the street and the company to ensure the orderly recovery of on-site operation.
Ping An Securities also resumed the on-site office of all 8 Business Department outlets in Shenzhen this week. Ping An Securities said that based on the principle of “orderly resumption of production on the premise of meeting the requirements of the government’s epidemic prevention management”, the company arranged employees who met the management of the “white list system” to resume on-site office in the headquarters and business department, and maximized the resumption of production in the way of “on-site manpower + other remote office”. For the on-site office staff, the company strengthens the control, verification and supervision of epidemic prevention safety measures, strengthens the environmental killing, requires all staff to wear masks throughout the whole process, and strengthens the workplace inspection. It is strictly prohibited to gather and walk around the building.
Chinalin Securities Co.Ltd(002945) also said that the workplace of the company’s headquarters in Shenzhen has fully resumed on-site office. The dining station of the company is changed to the form of prefabricated lunch box back to the headquarters. Hualin’s 12 business departments in Shenzhen have also resumed on-site work. Individual employees who implement epidemic control in their living area can apply for epidemic isolation leave home office.
According to the relevant person in charge of Sealand Securities Co.Ltd(000750) company, the company’s Shenzhen No. 2 branch and 8 business departments turned to online office last week, and the Shenzhen No. 2 branch and 6 business departments resumed work normally this week. It is reported that since March 2022, Sealand Securities Co.Ltd(000750) the main office premises in Shenzhen have been closed, the business premises of 9 branches have been temporarily closed, and more than 520 people work at home. “During the silent period in Shenzhen, except for the on-site business of the business department, other businesses can be handled normally. At present, the two financial account opening business of the company can be handled normally in the business department that has been operated normally.”
It is reported that Sealand Securities Co.Ltd(000750) adopts the strategy of both epidemic prevention and control and production and operation. First, make full use of modern communication means to provide customers with online and remote financial services; Second, the personnel who are still isolated at home are required to make full use of the opportunity to discuss special plans for key issues such as “improving quality and efficiency”, strengthen learning, practice internal skills and improve the core competence of the team.
“On the first day of unsealing in Shenzhen, compared with last week, Tianfeng Securities Co.Ltd(601162) in Shenzhen, 50% of the branches have resumed business. The four business departments located in Nanshan, Meilin, near Huaqiang North and other areas far away from Futian CBD have all worked normally, and the Shenzhen Branch and three business departments located in Futian central area are still working at home due to property control.” Tianfeng Securities Co.Ltd(601162) relevant person in charge said.
According to Tianfeng Securities Co.Ltd(601162) introduction, considering the situation of epidemic prevention and control, customers need to make an appointment in advance to handle business on site, and implement according to the requirements of visitors entering the office building where the outlet is located; The opening of two financial accounts and the business expansion of institutions are gradually returning to normal.
Whenever and wherever possible, the company can fully touch the professional services of the company through video and live broadcast, First Capital Securities Co.Ltd(002797) Securities said. During the epidemic, the company fully developed online tools such as APP, small programs, official account and so on. In addition, the company’s headquarters and branch marketing personnel walked side by side to continuously improve the professional ability of customer managers by recording small videos and case sharing online seminars, so as to lay a solid foundation for the work after the epidemic. Since March 21, the Shenzhen Branch of the company has resumed on-site office as required. After implementing the epidemic prevention and control requirements, customers can go to the business site to open two financial accounts, institutional product fund accounts and other businesses.
Shenzhen “suspension” for 7 days has limited impact on business
The reporter learned that the seven-day “suspension” in Shenzhen has changed the working methods of many people in the securities industry, but the actual impact on the business is relatively limited.
In the past 7 days, the business of Shenzhen Branch was less affected by the safe operation of the online business of Shenzhen Branch. On the contrary, some employees reported that in the past 7 days, customers also had more ample time, and the communication between employees and customers was more in-depth, which achieved better results; At the same time, Shenzhen Branch used the 7-day silent period to re plan and carry out employee training, make full use of various online channels, organize various types of business training and practical exercises, and improve customer service ability.
According to Chinalin Securities Co.Ltd(002945) introduction, considering the severe epidemic situation in Shenzhen and strict building control and other factors, the two financial services, institutional services and other businesses that need to be handled on site require the wealth manager to communicate with customers and postpone the handling as far as possible.
In addition, most other businesses can be handled online, including: new account opening, ID card upgrading and validity update, mobile phone number reset and other personal information updates, general account password reset, cost price type setting, gem transfer, science and innovation board opening, Hong Kong stock connect opening, Shenzhen option account opening, risk warning and delisting sorting, stock trading authority opening, etc.
Tianfeng Securities Co.Ltd(601162) also said that these seven days have little impact on off-site business and have a certain impact on on-site business. Some businesses that need to be handled on site are overstocked and will be handled by appointment after returning to normal Tianfeng Securities Co.Ltd(601162) still actively guide customers to handle business online in priority. For customers who really need to handle business on site, guide customers to make an appointment to the outlets that are normally open or guide customers to postpone the handlingP align = “center” figure: Tianfeng Securities Co.Ltd(601162) site office
Shanghai: the marching bed has become a “standard configuration”, AB rotation flexible operation
In Shanghai, despite the continuous rain, people in the securities industry still stick to their posts and have taken many measures to ensure the continuity and stability of their business. The reporter noted that in Shanghai, in order to prevent the community where employees are located from being temporarily closed, marching beds and floor shops have become the office “standard” of some key business personnel.
“When the epidemic situation is slow, the business development will not stop. All units of the group take multiple measures to ensure the orderly and stable operation of all businesses and the uninterrupted, uninterrupted and quality of customer service during the epidemic period by establishing an emergency plan mechanism and a post preparation mechanism for key posts” China Industrial Securities Co.Ltd(601377) relevant person in charge said.
According to the introduction, China Industrial Securities Co.Ltd(601377) Shanghai Branch reasonably arranges the staffing and work deployment to ensure that the home office does not stop work and relax; Xingzheng Global Fund urgently set up an emergency response team, implemented “closed” management, “the company spread military beds everywhere”, and stationed in the company continuously to carry out work.
A series of measures such as “two-hour post introduction and mutual standby” are implemented in the East China Sea financial center, and the “two-hour post introduction and mutual standby” of the key operation and settlement departments are also implemented in the East China Sea, so as to strictly implement the “one-hour post introduction, one-hour post preparation” and other measures of the financial institutions in the East China Sea, Ensure the safe operation of trading system and Internet system. The Ministry of Finance and technology expanded the capacity of the remote office system and started the emergency remote office environment to ensure the operation of the business system, so as to deal with extreme situations such as temporary closure of the office area.
Everbright Securities Company Limited(601788) relevant person in charge also said that some front-line employees of technology, trusteeship, credit, operation and other departments stationed in the workplace to carry out work. “Although many employees took the initiative to apply to stay in the company, in order to ensure the safety of employees and the safety of production and operation, in the end, all departments combined with business needs and the principle of minimizing on-site personnel, formed a garrison team composed of Party pioneer and business backbone, and spared no effort to do a 7×24 fully closed on-site garrison in the headquarters, Jinqiao and Shanghai Waigaoqiao Free Trade Zone Group Co.Ltd(600648) data centers to deal with the possible epidemic.”
“The epidemic situation has rebounded and is coming with great momentum. The trading market fluctuates violently. As a key department to ensure the stable operation of the core trading system, we have started the battle mode,” Everbright Securities Company Limited(601788) information technology headquarters Zhou Junjie said. “In order to strengthen the monitoring and inspection of the basic production environment and the operation status of the information system, more than 10 staff of Everbright Securities Company Limited(601788) information technology department have been eating and living in the company for more than one week.”P align = “center” figure: Everbright Securities Company Limited(601788) information technology headquarters under the epidemic situation
in the asset management of securities companies, fund managers and business support departments have also entered a “wartime state”
The reporter learned from Dongfanghong asset management that the business support modules of the company, such as the trading department, compliance audit department, risk control department, operation Department, information technology department, comprehensive management department and finance department, adopt the mode of resident in turn. Especially recently, the market fluctuated violently, and the investor sentiment was once very low. The team tried to stand with customers and pass through cattle and bears by timely releasing market comments and launching a series of investor guidance and accompanying pictures and texts.
According to Dongfanghong, the marching bed has become standard in the office. In Dongfanghong, there are not only traders stationed in the company for 7 24 hours, but also an operation team that deploys remote plans in advance to ensure the operation of hundreds of products of the company; There are not only information technology engineers who deploy the emergency response center in advance to fully ensure the on-site and remote safe operation of the system, but also “gatekeepers” who strictly abide by the bottom line of compliance risk controlP align = “center” figure: Marching bed in Dongfanghong asset management office building
information technology support
Since the outbreak of covid-19 epidemic, securities companies have taken many mature measures and can deal with it calmly. In the face of the “stress test” of the epidemic again, the investment of securities companies in the field of financial technology has played an outstanding role in recent years. At the same time, flexible arrangements such as online office and online exhibition industry have also minimized the impact of the epidemic.
Donghai securities introduced in an interview with brokerage China that the company’s wealth management line comprehensively upgraded its online business channels, supported one-stop online investment and wealth management needs such as online business handling, business consulting and all kinds of online transactions, and ensured that customers could easily operate through the online platform at any time, so that the service was not at home.
In order to solve the problem of offline communication between investors and investment advisers, Donghai securities, focusing on the theme of “rational understanding of market investment and acting according to one’s ability” of 3.15 investor protection, is equipped with Star Investment Consultants to communicate online “face-to-face” with tens of thousands of customers and deliver “warm” accompanying services to each customer. Select the best investment advisers to “go online” to provide services and answer questions and doubts for customers. The Internet investment and teaching base gives full play to the advantages of online communication, publishes original and excellent special investment and teaching works in the industry, and helps investors rationally understand the market and improve risk prevention awareness with the help of diversified investment and teaching works.
China Industrial Securities Co.Ltd(601377) relevant person in charge also introduced to Chinese reporters of securities companies that under the epidemic, the Information Technology Department of the company focused on ensuring the stable operation of the company’s information system during the epidemic, strengthening network security protection, detection and early warning, and strengthening the support and guarantee of employees’ remote office; The operation management department shall implement classified policies for the headquarters, branches and subsidiaries, pay close attention to the effectiveness evaluation and rectification of business continuity guarantee, strengthen off-site handling support for customer business, and effectively ensure the overall core business continuity; The financial technology department, the operation management department and the wealth management department launched the full opening of Unilever app, waiting for account opening, entrustment and business handling services; The asset custody department has launched a remote electronic signing service.
Every broker will spare no effort to ensure the key technology of the system Sinolink Securities Co.Ltd(600109) introduced that since the epidemic, the Sinolink Securities Co.Ltd(600109) Information Technology Department has strengthened the guarantee of VPN, fortress machine, desktop cloud, video conference and other remote office systems, actively understood the remote office needs of each business line and provided solutions in time, opened relevant system permissions for colleagues working at home in time, and sent the operation manuals of each system to each employee by email, Ensure the smooth development of the company’s business and work.
Sinolink Securities Co.Ltd(600109) Information Technology Department responded quickly on the basis of the original emergency plan for epidemic prevention and control, and arranged the operation and maintenance personnel of key positions to enter the Zhengtong computer room on the company’s core trading system at the first time, so as to realize closed on-site 24-hour duty, so as to reduce the risk of personnel being isolated and unable to arrive normally and ensure the stability of the core business system.
According to Ping An Securities, for telecommuting, the company relies on Ping An Group’s strong scientific and technological advantages such as cloud computing and digitization, as well as smart office products such as happy Ping An, Zhiniao and hr-x independently developed over the years, supplemented by online scientific and technological means such as cloud desktop and VPN system, so as to ensure the smooth development of remote and telecommuting business.
Sealand Securities Co.Ltd(000750) also said that during the period when the “pause” button was pressed in Shenzhen, two employees of the Information Technology Department of the company’s Shenzhen Office volunteered to enter the company’s building on duty to ensure the normal operation of the client and transaction end by adjusting the network deployment, setting VPN parameters and modifying the computer configuration of business personnel. At the same time, they shouldered the monitoring and security of the operation of the information system, and the system operated smoothly during the closure period, It effectively ensures the continuity of the company’s business operation.
