Recently, the Shanghai Banking and Insurance Regulatory Bureau organized a press briefing on the "March 15" consumer protection education and publicity week of Bank Of Shanghai Co.Ltd(601229) industry and insurance industry in 2022.
According to Li Hu, a first-class inspector of Shanghai Banking and Insurance Regulatory Bureau, in 2021, Shanghai Banking and Insurance Regulatory Bureau received 95200 complaints and 4840 reports from the banking and insurance industry, maintaining rapid growth for three consecutive years.
Financial consumers are not only important participants in the financial market, but also the promoters of the sustainable and healthy development of the financial industry. Whether for the Bank Of Shanghai Co.Ltd(601229) industry, the insurance industry, or the regulatory authorities, the protection of the rights and interests of financial consumers is a test paper that must be answered well.
Previously, Wang Junshou, Secretary of the Party committee and director of Shanghai Banking and Insurance Regulatory Bureau, made special arrangements for doing a good job in consumer insurance at the 2022 Bank Of Shanghai Co.Ltd(601229) industry insurance supervision and management meeting, and decided to carry out the "year of special treatment of consumer insurance" under its jurisdiction. He called for doing a good job in consumer insurance as an important yardstick for fulfilling the original mission in the new era and a key starting point for shaping core competitiveness, Focusing on deepening the construction of the "whole process financial consumer rights and interests protection system", promote the banking and insurance institutions under their jurisdiction to implement the people-centered development idea, take consumer protection as the key work and the "top project" of the whole year, further integrate it into the corporate governance structure, strengthen the consumer protection review mechanism and appropriateness management, promote the implementation of the "Fengqiao Experience" and the construction of diversified dispute resolution mechanism, and actively promote the improvement of science and technology, Comprehensively improve the quality and efficiency of financial consumer protection and service to the real economy, and provide strong support and guarantee for the high-quality development of Bank Of Shanghai Co.Ltd(601229) insurance industry.
In combination with the relevant work requirements of the "March 15" education and publicity week of the CBRC in 2022, the Shanghai Banking and Insurance Regulatory Bureau guided the banking and insurance institutions under its jurisdiction to take the opportunity of education and publicity activities to lay a fair and just value foundation for the maintenance of the legitimate rights and interests of financial consumers and promote the fairness of financial consumption from deeper, broader, more secure and more sustainable dimensions; Promote the digital innovation of Bank Of Shanghai Co.Ltd(601229) insurance industry and solve the "digital divide"; Promote the construction of a more comprehensive and honest insurance industry, and provide more convenient and considerate services for the daily life of the insurance industry.
Li Hu believes that the root causes of most violations of consumers' rights and interests can often be traced back to the access links of products and services. Institutions pay more attention to their own compliance management and risk prevention and control needs, and rarely conduct product review from the perspective of consumer rights and interests protection, resulting in products entering the market with defects and laying a huge hidden danger of serious violations of consumers' rights and interests.
Li Hu pointed out that on the basis of the consumer protection review mechanism, we should explore the whole process consumer protection monitoring measures based on the whole life cycle of financial products, and monitor the whole process of prior review, in-process dynamic monitoring and post backtracking management of financial products and services, so as to effectively prevent the legitimate rights and interests of financial consumers from being seriously infringed.
