On March 14, 2022, on the eve of the 40th international consumer rights day, the 2022 Bank Of China Limited(601988) Insurance Service Innovation Summit hosted by Bank Of China Limited(601988) insurance news was held in Guangzhou. More than 100 people from regulatory authorities, banks, insurance and other financial institutions, experts and scholars attended the summit.
With the theme of “financial services with temperature are more intimate”, the summit held in-depth discussions around upgrading the service mode through digital technology. At the same time, the authority of the summit released the innovative service cases of banking and insurance in 2021. The “suixintong” lightweight and distributed customer service cloud platform selected by New China Life Insurance Company Ltd(601336) company stood out from more than 300 cases submitted by hundreds of institutions and was rated as a model case of customer service in the insurance industry! The award of “suixintong” fully reflects the industry’s affirmation of New China Life Insurance Company Ltd(601336) improving service quality and efficiency, and demonstrates New China Life Insurance Company Ltd(601336) serving the people.
New China Life Insurance Company Ltd(601336) deeply studied the mobile service preference of customers, comprehensively used the intelligent technology means such as OCR, face recognition and big data, and pioneered the “follow-up communication” lightweight and distributed customer service cloud platform in the industry, providing customers with download free, registration free, one-stop and lightweight convenient service solutions, effectively solving the problems of lengthy registration and use process, inconvenient operation and poor experience of traditional online services, It is one of the leading innovative service modes in the industry.
New China Life Insurance Company Ltd(601336) “suixintong” has integrated 11 services, including active sending of linked SMS, 95567 customer service hotline, intelligent manual customer service, self-service uplink SMS, new era salesman operation platform, counter code scanning processing Wuxi Online Offline Communication Information Technology Co.Ltd(300959) 6 service entrance. It served more than 3 million policy customers in 2021 and was highly praised by customers and branches.
In the future, suitong will further expand service boundaries, enrich service scenarios, deepen service promotion, and strive to play a greater role in serving customers, helping the team and promoting business.
