On January 5, the reporter learned from the press conference of “new network, new brand, new service, leading new benchmark” of Tianjin Unicom that Tianjin Unicom has achieved full coverage of Gigabit 5g network and Gigabit broadband network, which is in the forefront of the country.
Tianjin Unicom fully promoted digital Tianjin and smart Tianjin, helped Tianjin take the lead in realizing the full coverage of Gigabit 5g network and Gigabit broadband network in China, and made a breakthrough in the construction of Tianjin’s “double Gigabit” city.
While realizing the global coverage of Gigabit 5g network and Gigabit broadband network, Tianjin Unicom further upgraded its product and service standards, released a new “Unicom smart home” brand, realized a new combination of “whole house Wi Fi coverage” + “whole house intelligent application” + “professional door-to-door service”, and provided new smart home services. Tianjin Unicom has 1300 professionally certified smart home engineers, Tianjin citizens will be provided with timely response within 30 minutes and door-to-door service on the same day.
In order to make Tianjin citizens feel the benchmark level of communication services in Tianjin, Tianjin Unicom further upgraded its service standards, took the lead in publicly committing to the whole society the three commitments of “100% WiFi rate up to standard, warm heart repair at night and compensation for failure to meet the standard”, and became the first operator in Tianjin to commit to Wi Fi rate, 24-hour service and four slow compensation service commitments, Set a new benchmark for the industry.
Meanwhile, at the press conference, Tianjin Unicom recruited 10000 “service supervisors” for thousands of banks and industries in the city, and specially invited representatives of Tianjin Consumer Association to serve as the first batch of service supervisors to supervise and promote the further improvement of service quality of Tianjin Unicom.
The achievements of “double Gigabit” urban construction should benefit every ordinary citizen. In order to help the silver haired people enjoy the convenience of the information society and cross the digital divide, Tianjin Unicom not only set up an exclusive “smart help the elderly” service experience center in 18 branches in the city, but also from product innovation suitable for the elderly, hotline special service for respecting the elderly China Unicom app launched ten service initiatives to help the elderly in terms of elderly care function, truly solved the “troubles” of silver haired people as their own “worries”, fully implemented the responsibility of central enterprises, implemented my practical work for the masses, and effectively improved the sense of acquisition and happiness of elderly customers with practical actions. (Jinyun news reporter Zhao Yingyan)
(Northern Network)
