On March 15, the reporter learned from China Life Insurance Company Limited(601628) group that China Life Insurance Company Limited(601628) comprehensively promoted the transformation and upgrading of Wuxi Online Offline Communication Information Technology Co.Ltd(300959) service by optimizing the whole process of service experience before, during and after sales. At present, the insurance coverage rate of the group’s life insurance companies is close to 100%, and the personal insurance coverage rate of the group’s life insurance companies is close to 99%. By the end of 2021, more than 116 million pieces of preservation business had been realized, all of which were processed within one second. The group’s Guangfa bank credit approval process has been iteratively optimized, the approval time limit has been shortened from an average of 180 seconds to 10 seconds, and the maximum daily incoming volume has been increased from 200000 to more than 1 million.
At the same time, China Life Insurance Company Limited(601628) group adheres to the “high emotion” of service concept. The group’s life insurance companies launched the respecting the elderly model of life insurance app, focusing on the high-frequency needs of elderly customers, providing intimate services such as remote video, voice broadcasting and voice to text, so as to achieve smooth one-stop business processing. By the end of 2021, nearly 1.34 million users had used this model for more than 7.2 million times. Guangdong Development Bank launched inclusive financial comprehensive financing services for small and micro business owners, individual businesses and rural farmers to enable customers to apply and withdraw on the same day without leaving home. By the end of 2021, the number of credit customers of “small and micro e-second loan” had exceeded 38000, the cumulative credit had exceeded 3.3 billion yuan, and the issuance of mortgage easy products had exceeded 41.5 billion yuan.
