On March 15, another year, Shenzhen, which is in the midst of the national anti epidemic campaign, held the annual “education and publicity week on the protection of financial consumers’ rights and interests” in a new way. Due to the epidemic situation, this year’s “March 15” Publicity Week activities are integrated with Wuxi Online Offline Communication Information Technology Co.Ltd(300959) , mainly online.
According to the unified deployment of Consumer Protection Bureau of China Banking and Insurance Regulatory Commission, Shenzhen banking and Insurance Regulatory Bureau organized and carried out financial education and publicity activities with the theme of “jointly creating consumption equity and sharing digital finance”. Promoting consumption equity includes the concept of Inclusive Finance, which benefits from cities to villages, from urban residents to new citizens, and so on. Based on financial digitization, advocate “science and technology for the good” and promote the solution of the “digital divide”. In addition, this education week also pays special attention to “one old and one young”, guiding elderly consumers not to invest money indiscriminately, and young consumers not to borrow money and spend money indiscriminately.
This year’s consumer protection education and publicity week has strengthened the top-level design of “anti epidemic” and “consumer protection”. According to the financial publicity and education work plan of Shenzhen banking and insurance industry during the 14th Five Year Plan period, strive to build a “grid, platform and integrated” financial publicity and education system in Shenzhen. During the tense period of the epidemic in Shenzhen, the subway and bus in the city were shut down, and all institutions suspended business and home office. The Shenzhen banking and Insurance Regulatory Bureau guided the banking and insurance industry to overcome the difficulties, made overall coordination, and earnestly implemented the work deployment of the “consumer rights protection education and publicity week” of the “March 15” CBRC.
This year, Shenzhen banking and insurance industry made full use of the “financial savvy” financial knowledge publicity platform to share and communicate the works of knowledge base, case base and course base, and vividly interpret and spread the concept of “jointly promoting consumption equity and sharing digital finance”.
In 2022, Shenzhen banking and Insurance Regulatory Bureau will earnestly implement the relevant spirit of the CBRC and further strengthen the protection of financial consumers in four aspects.
First, further carry out special treatment of arbitrary charges. According to the requirements of the China Banking and Insurance Regulatory Commission, we will further carry out the special treatment of bank illegal enterprise related charges, especially for small, medium-sized and micro enterprises and individual industrial and commercial households. Second, strengthen the protection of personal information in banking and insurance. Now all walks of life regard information as the core of competition. At the same time, there are many problems and loopholes in personal information protection. The Bureau will promote the banking and insurance industry to effectively implement the personal information protection law, improve the standardization of the use of personal information and protect consumers’ right to information security. Third, strengthen the protection of special financial consumer groups, strengthen and improve the service and protection of “new citizens”, and further improve the “old related” financial services. Fourth, continue to strengthen consumer education and publicity. To protect the rights and interests of financial consumers, from the supply side, we should compact the responsibilities of financial institutions and realize “sellers’ due diligence”. From the demand side, it is necessary to strengthen consumer publicity and education, improve financial literacy, and strive to achieve “buyer conceit”.