In the face of the latest epidemic, securities companies located in Shenzhen and Shanghai are taking measures to deal with a new round of tests.
According to the investigation of securities times China Securities reporter, almost all securities business departments in Shenzhen have suspended on-site services and actively guided customers to handle business online; At the same time, the headquarters shall assign core personnel in key positions to work on site according to the minimum range standard to ensure the smooth operation of the business system. In contrast, most securities companies in Shanghai are still operating normally, and many securities companies adopt the flexible form of AB rotation to meet the needs of customer service.
Some securities companies said that under the epidemic, the company’s online businesses in Shenzhen were carried out normally, and the off-site businesses of customers could be accepted normally, but some businesses, such as Liangrong account opening, institutional business development and other on-site businesses, would be affected.
Shenzhen securities business department
suspend on-site service
Facing the “upgraded” epidemic control measures in Shenzhen, how do many Shenzhen securities companies respond?
The reporter learned that the business outlets of securities companies in Shenzhen were basically closed and the on-site service business was suspended. When the reporter visited several securities business departments in Futian District, he noticed that the business department of Guosen Securities Co.Ltd(002736) Jintian road had locked the door and posted an “emergency notice” to customers on March 11, indicating that the on-site business handling was suspended Guoyuan Securities Company Limited(000728) the securities business department of Baihua Second Road, Futian District, Shenzhen also posted an “emergency notice” on March 11, indicating that the temporary counter business will not be handled temporarily.
In the interview, Anxin securities told the securities times that in order to further cooperate with the implementation of the government and community epidemic prevention and control measures, the business outlets of 22 branches in Shenzhen have suspended the provision of on-site services. During the suspension of on-site services, employees will continue to provide customers with friendly, professional and rapid services online to live up to their trust.
Minmetals Securities said that at present, the company has five business departments in Shenzhen. Because they are light business departments, there are no on-site customers. At the same time, most business processes provide off-site channels such as app and online hall. At present, customers’ daily business processes and transactions can be realized online.
Tianfeng Securities Co.Ltd(601162) told reporters that during the epidemic period, Tianfeng Securities Co.Ltd(601162) Shenzhen Branch and business department have been adjusted from the previous minimum unit shift office to full staff home office. The company and Shenzhen Branch require employees to actively guide customers to handle business online through trading software. At present, the company’s online businesses in Shenzhen are carried out normally, and the off-site businesses of customers can be accepted normally. The on-site businesses such as account opening and two financial accounts of some institutions are currently affected. Up to now, the systems of all business departments in Shenzhen have not been interrupted, and the business is running smoothly.
Gf Securities Co.Ltd(000776) revealed that Shenzhen Branch currently has 12 business departments under its jurisdiction. According to the relevant epidemic prevention requirements of the government, all external business was suspended from March 14 to 20, and all employees worked at home, actively guiding customers to handle business through GF e-gold mobile app or contacting their customers for assistance.
Shanghai securities companies generally adopt AB rotation
The Securities Times reporter learned that in Shanghai, most securities companies are still operating normally, and some securities companies’ business departments have flexibly adopted the form of group AB rotation to meet the daily needs of customer service. In the headquarters and branches of securities companies, as early as last week, they had made full preparations and deployment in advance, including material procurement and response plans, so as to deal with the epidemic more calmly.
According to Haitong Securities Company Limited(600837) introduction, all the company’s institutions in Shanghai have implemented group rotation since March 14, and done a good job in various prevention and control measures to fully ensure the safety of employees. Secondly, adhering to the guidance of financial technology, Zhangjiang science and Technology Park and the trading system of the headquarters back up each other to ensure that the opening transaction is foolproof.
“The company constantly updates and improves the emergency plan to ensure the efficient operation of the epidemic prevention and control system and the company’s emergency management system, and the normal operation and management will not be disordered.” Haitong Securities Company Limited(600837) relevant persons.
According to the staff of another large securities company in Shanghai, the company has made good preparations for epidemic prevention since March 9, and the heads of all business lines do not go out in principle; Each business line has determined the AB post rotation scheme to avoid contact between groups as far as possible, and carry out daily information statistics and timely reporting of epidemic prevention and control. The source also introduced that the company’s system also has the option of “home office for epidemic reasons” to facilitate the company’s attendance management.
The investment banking department of a large securities firm in Shanghai said that because there are not many people in the office of the investment bank at ordinary times, the epidemic has little impact on the overall investment banking business. The difference is that, first, there are more online meetings in work, and shift scheduling is implemented in the middle and back office; Second, pay more attention to colleagues in life, especially comrades isolated due to business trips, and the trade union will distribute condolences and epidemic prevention items, etc; Third, strictly implement the daily epidemic situation report system.
According to the customer’s online guidance, all complaints are not handled by the customer’s business department. According to the customer’s online guidance, all complaints are basically handled by the customer’s business department. In addition, Sinolink Securities Co.Ltd(600109) investment bank, asset management, Research Institute and self-supporting business are carried out smoothly and orderly. Asset Management Branch recently upgraded and increased the requirements for personnel flow control.
