Shenzhen pressed the "pause" button due to the epidemic situation. Yesterday, China Merchants Securities Co.Ltd(600999) app went on the microblog hot search due to system failure. Today (March 15), another brokerage software went down and "got caught". In early trading, some investors said that the market of Guosen Securities Co.Ltd(002736) trading software could not refresh the display for a time. In this regard, Guosen Securities Co.Ltd(002736) investment consultant said that the transaction can be resumed after exiting the system and logging in again.
In fact, APP downtime of securities companies in recent one or two years is not uncommon. In the face of the impact of the epidemic, the Shenzhen Securities Association also issued an initiative yesterday. In order to ensure the smooth operation of business, all institutions dispatched core personnel in key positions to enter the office area according to the minimum standard.
transaction once blocked
Continuing the sharp decline trend of A-Shares and Hong Kong shares on Monday, on March 15, the three major A-share indexes collectively opened low, with the Shanghai index falling 0.97%, the Shenzhen composite index falling 0.95% and the gem index falling 0.88%. On the disk, the sectors such as electronic ID card, chemical fiber and household products led the increase, while the sectors such as wine making, medical care and nonferrous metals led the decline.
The trend of Hong Kong stocks was even more sluggish. The Hang Seng Index fell 3.07% at the opening, fell below the 19000 point mark, the Hang Seng technology index fell 5.54%, Tencent fell more than 8%, approaching the HK $300 mark, and Alibaba fell nearly 9%. The Hang Seng technology index once fell to 7%.
Then the bottom reading funds entered. As of 10:30 a.m., the gem took the lead in turning red, Hong Kong technology stocks rebounded rapidly, the Hang Seng technology index turned red, and the decline of the Hang Seng Index narrowed to 1.5%. A shares traded more than 500 billion yuan an hour earlier. At the same time, the brokerage system will meet the challenge again under the high fluctuation of the market.
In the morning trading on March 15, according to the investors' reflection, Guosen Securities Co.Ltd(002736) some customer banks could not display the market after logging in Guoxin trading software. Some investors in the stock bar said that "Guoxin's trading system has collapsed, and it is impossible to see and trade" and "has Guosen Securities Co.Ltd(002736) collapsed, and the market is not refreshed?".
In this regard, Guosen Securities Co.Ltd(002736) some investment advisers replied that some businesses may be affected due to system reasons, so investors can log out of the system and log in again. At 10:00 a.m., the reporter landed on Guoxin Dongguan Golden Sun Abrasives Co.Ltd(300606) app, and the market and transaction were normal, and there was no abnormal situation reported by investors in the morning.
In addition, on the 15th China Greatwall Securities Co.Ltd(002939) there were investors in the stock bar who said that the trading software was abnormal. "The Great Wall beacon board suddenly looked like a computer crash. Except that the periodic trading of the stock index was displayed in real time, all other stocks and market indexes were stuck in the successful bidding interface."
It is worth noting that yesterday China Merchants Securities Co.Ltd(600999) app was also fed back by investors that there was a problem with the server. After the opening on March 14, some investors said that "the transaction cannot be completed on the trading page and the order cannot be cancelled after hanging the order".
In this regard, China Merchants Securities Co.Ltd(600999) made a formal response after the afternoon closing. The first was to respond to the "no transaction" feedback from customers. The company said that all transaction orders in the centralized trading system had been transmitted to the exchange system in real time. However, due to the delay in the processing of transaction return, some customers did not receive the transaction return information in time at the customer end China Merchants Securities Co.Ltd(600999) relevant person in charge further explained that the submission of transaction return was affected due to system failure, but the transaction was not affected. The second is about cancellation. The company said that the cancellation transaction was indeed affected. "The company is deeply sorry for the inconvenience to customers. At present, the company is stepping up repair, the problem has been alleviated, and other functions of the system are normal".
system needs capacity expansion
In recent years, many brokerage systems have also experienced short-term failures. Relevant technicians pointed out that there may be two reasons for the failure of similar securities trading system. One is the hardware problem of securities trading system; The second is that the concurrent quantity of instant orders in a certain region of the securities firm exceeds the design capacity of the securities firm's trading system. At this time, it takes three or five minutes for the securities firm to switch the trading system urgently, during which there will be downtime. The short-term solution is to switch the standby machine, but the problem of capacity expansion should be solved fundamentally.
It is worth noting that China Merchants Securities Co.Ltd(600999) , Guosen Securities Co.Ltd(002736) headquarters are in Shenzhen. Affected by the epidemic, under the epidemic prevention measures in Shenzhen this week, enterprises have worked at home.
It is understood that almost all brokerage business departments in Shenzhen have suspended on-site services and actively guided customers to handle business online; At the same time, the headquarters shall assign core personnel in key positions to work on site according to the minimum range standard to ensure the smooth operation of the business system. In contrast, most securities companies in Shanghai are still operating normally, and many securities companies adopt the flexible form of AB rotation to meet the needs of customer service.
a person in charge of the technical department of a large securities firm told the reporter of Securities Times e company that recently, due to the repeated epidemic in China, the continuous war between Russia and Ukraine, the expectation of interest rate increase in the United States and other internal and external environments, the volatility of securities prices has intensified and the adjustment is obvious, and the majority of investors have stronger requirements for the stability of the system and due to the recent sharp tightening of epidemic prevention measures in Shanghai and Shenzhen, two major financial cities with concentrated securities companies and exchanges in China, it poses greater challenges to the development and operation and maintenance of securities system under the requirement of minimizing office mode therefore, in the current internal and external environment, the digital security governance level of China's financial enterprises urgently needs to be improved
With regard to the current severe and complex situation of epidemic prevention and control in Shenzhen, Shenzhen Securities Association also issued a three-point proposal to securities operating institutions in Shenzhen on March 14.
The key points include: first, attach great importance to epidemic prevention and control, implement the requirements of home office, and stop all unnecessary activities; Second, ensure the smooth operation of the business. All securities operating institutions start the business continuous operation plan and emergency plan, and assign key personnel to the office area according to the minimum range standard to ensure the uninterrupted operation of the system and the smooth operation of the trading business; Unblock online service channels, guide customers to handle business and reflect demands through the Internet and mobile app, and provide effective technical support and customer service to further improve system convenience and customer satisfaction. Third, actively fulfill social responsibilities. All securities operating institutions should actively support and guide their employees to join the front line of anti epidemic. At the same time, they can carry out donation activities in an orderly manner and actively make donations according to the actual needs of epidemic prevention and control.
Brokerage trading software downtime, but also because the number of new investors is increasing, the requirements for system capacity are rising.
According to China's settlement data, the number of new investors in February this year was 1414600, an increase of 6.82% month on month. In 2021, 19.636 million new investors were added to the A-share market, an increase of 8.9% year-on-year, a new high since 2016. It is expected that the total number of A-share investors will exceed 200 million by the end of February 2022.
System expansion has become the number one task of securities companies. Some Alibaba cloud engineers said that the delay in the securities trading system and the slow refresh of the market are generally due to the concurrent amount of orders placed in a region of the securities company or the amount of market refresh requests exceeding the design capacity of the securities trading system. If the core system is modified in a distributed way, simply expanding cloud resources can quickly solve such problems.
