On March 14, the consumer rights and Interests Protection Bureau of China Banking and Insurance Regulatory Commission issued the second issue of consumer risk tips in 2022 to remind consumers to stay away from the marketing trap of excessive lending and prevent excessive credit risk.
The CBRC said that at present, personal consumer credit services such as credit cards and microcredit are deeply bound with various consumption scenarios, which facilitates life and reduces the pressure of immediate payment to a certain extent. However, if consumers use consumer credit frequently and superimposed, it is easy to cause risks such as excessive debt and damage to credit investigation.
According to the CBRC, in recent years, there have been frequent consumer complaints about excessive credit granting, high installment handling charges or liquidated damages of credit cards, violent collection, etc. In addition, some businesses induce consumers to prepay fees by means of loans or overdrafts, and then they can not continue to operate for various reasons, resulting in consumers not only unable to enjoy the services they have purchased, but also facing repayment pressure and rights protection difficulties.
On the same day, the state Internet Information Office issued a notice on Soliciting Opinions again on the regulations on the protection of minors' networks (Draft for comments). The draft stipulates that it is strictly prohibited to interfere with minors' Internet addiction in a way that infringes on minors' physical and mental health; Strengthen the prevention and intervention of schools and guardians on minors' addiction to the Internet, improve teachers' ability to identify and intervene in the early stage of minors' addiction to the Internet, and strengthen guardians' supervision on minors' safe and rational use of the Internet; Clarify the responsibilities and obligations of the platform, require relevant subjects to establish and improve the anti addiction system, reasonably limit the consumption behavior of minors, and take measures to prevent and resist adverse value tendencies such as flow supremacy.
four traps of excessive lending marketing
First, induce consumers to handle loans, credit card installment and other businesses, and infringe on consumers' right to know and independent choice. Beware of confusing concepts in the marketing process and induce consumers to use credit loans, for example, packaging microfinance and credit card installment services with "preferential" and other words; Or the price publicity is not transparent, and the annualized interest rate of loan or installment service is not indicated; Others deliberately induce consumers to choose credit payment in the payment process. If consumers do not have strong awareness of self-protection and risk prevention, and do not pay attention to reading the contract terms and authorization contents, the signing and authorization process is relatively random, which is easy to be induced to handle loans, credit card installment and other businesses.
Second, induce consumers to consume ahead of time. Using big data information and accurate tracking, after mining the "consumer demand" of users, some institutions, regardless of the actual situation of consumers' comprehensive credit line, repayment ability and repayment source, over marketing and induce consumers to consume ahead of time, resulting in the risk of consumers' excessive credit and debt exceeding their personal affordability. Consumers should know that after using consumer credit services, they need to repay the principal and interest fees on schedule according to the contract. Interest fees such as credit card installments and credit loans may not be preferential. The comprehensive loan cost calculated at the annualized rate may be very high, and excessive credit is easy to cause excessive debt.
Third, induce consumers to use consumer loans in non consumer areas. Induce or acquiesce some consumers to use credit cards, microcredit and other consumer credit funds for non consumer areas, such as buying houses, speculation in stocks, financial management and repayment of other loans, which disrupted the normal order of the financial market. Consumers who illegally flow the funds obtained from consumer credit to non consumer areas will eventually bear the corresponding consequences. "Supporting loans with loans" and "supporting cards with cards" are not desirable.
Fourth, excessive collection of personal information infringes on consumers' right to personal information security. For example, when some financial institutions are authorized to carry out business, they do not agree to carry out business by means of Internet or cooperation; Using personal information for purposes other than credit card business and consumer credit business without the consent of consumers or against the wishes of consumers; Improper access to external information of consumers, etc. The above acts of excessive collection or use of consumers' personal information infringe on consumers' right to personal information security.
In response to the above problems, the consumer rights and Interests Protection Bureau of the China Banking and Insurance Regulatory Commission reminded consumers to understand the relevant policies and risks of consumer credit, prevent the consumption risk of excessive credit overdraft, improve legal awareness and protect their legitimate rights and interests.
First, adhere to the consumption concept of living within our means and make rational use of credit cards, microfinance and other services. Make revenue and expenditure planning according to their own income level and consumption ability. Reasonably and legally use consumer credit services such as credit cards and micro loans, understand the comprehensive borrowing costs such as installment business, annualized interest rate of loan products and actual expenses, give reasonable play to the consumption support role of consumer credit products on the basis of not exceeding the affordability of individuals and families, develop good consumption repayment habits, and establish a scientific and rational concept of debt Consumption view and financial management view.
Second, obtain credit services from formal financial institutions and formal channels, and do not use consumer credit for non consumer areas. Establish a sense of responsible lending, do not spend in excess of control and excessive debt, and choose formal institutions to handle loans and other financial services. We should be vigilant against lowering the loan threshold and concealing the actual interest and fee standards in loan marketing publicity. In particular, we should improve the awareness of risk prevention, not credulous to the false publicity of illegal online lending, and stay away from predatory loans such as bad campus loans and routine loans. Do not use credit cards, microcredit and other consumer credit funds for non consumer fields such as real estate purchase, stock speculation, financial management and repayment of other loans.
Third, improve the awareness of protecting personal information security. Improve the awareness of protecting their legitimate rights and interests in the process of consumption. Carefully read the terms of the contract, do not sign and authorize at will, and pay attention to keeping important personal certificates, account passwords, verification codes, face recognition and other information. Do not arbitrarily entrust others to sign agreements or authorize others to handle financial business, so as to avoid giving criminals an opportunity. Once it is found that it infringes upon its own legitimate rights and interests, it is necessary to choose legal ways to protect its rights in time.
