On December 31, 2021, Beijing business daily household finance media released the top ten quality black list of Chinese household in 2021, which are: qijia.com, aiguole, Genji wood language, Xinxin wood industry, hansgeya, Guangdong Pak Corporation Co.Ltd(300625) , IKEA, China Resources paint, Runhong furniture (pro Castle & Douding manor) and master Hua. Through the exposure of the annual Top Ten quality black list, I hope to alert home peers: it is incumbent and urgent to pay attention to quality and service.
2021 China’s top ten home quality black list takes January 1 to December 31, 2021 as a selection year to comprehensively investigate the performance of home brands in various subdivided fields in terms of quality and service in this year, and select ten representative brands with the worst quality and service in the whole home industry according to three standards to form the “top ten quality black list”, Public exposure: first, the products fail to pass the sampling inspection, that is, the products have serious quality problems or are repeatedly exposed to be unqualified during the sampling inspection by the quality inspection department; Second, complaints about poor service, that is, consumers complain about serious problems or repeated complaints about products or services; Third, the brand has popularity, that is, the brands that fail to pass the sampling inspection or have serious complaints have great popularity in their field.
One of the quality black lists: qijia.com
reason for listing: the “entrapment mode” leads to repeated exposure of poor quality projects
facts and process: at the end of September 2020, Mr. Yin, the Beijing owner, through the Jinsheng Decoration recommended by qijia.com, not only the project was of poor quality, but also the items were added continuously and the construction period was seriously delayed. Until May 2021, he still had no hope of staying for more than 7 months and more than 4 months overdue, and the claim was fruitless. After the investigation by the reporter of Beijing business daily, it was found that such complaints against the home decoration companies recommended by qijia.com for installing low-quality projects are not cases, but frequently exposed in major cities all over the country.
comments and questions: qijia.com, known as the “home decoration service optimization platform”, its business model is a “poaching model”: it claims that the “three PK” model of providing high-quality solutions is only to collect three information fees, and the “qijiabao” tripartite agreement of “decoration first and payment later” can’t guarantee anything, just to deceive the owner’s trust; In order to make money for the home decoration companies recommended by themselves, so as to continuously collect information fees, qijia.com adopts the business model of “selecting the worst from the worst”, so that some low-end home decoration companies that cannot be drained and difficult to survive can survive. Under the guise of supervision, it connives at the proliferation of low-quality projects and hurts many owners.
quality black list No. 2: aiguole
reason for listing: tmall children’s learning desks and chairs failed to pass the five-year sales crown sampling inspection
facts and process: the circular on the state supervision and random inspection of online product quality issued by the State Administration of market supervision on July 20, 2021 shows that the nominal manufacturer name is “Suzhou aiguole Technology Co., Ltd”, the nominal manufacturer location is “Jiangsu Province”, and the specification and model is “model: c109hz” A “aiguole children’s learning chair” with production date / batch number of “2020-11-03” was found to be unqualified in the item of “hole and gap”.
comments and questions: the unqualified “hole and gap” project is mainly because the product itself has round holes that are easy to cause children’s injury. The rigid material has no elasticity. If children insert their fingers by mistake, they can’t pull them out, which may cause injury. The disqualification of this project reflects, to a certain extent, that although aiguole has won the online sales champion for many times, it is still not a professional in the field of children’s learning table. The larger the sales volume, the more users, and the slightly careless quality will bring more terrible harm.
quality black list No. 3: Genji wood language
reason for listing: the online sales solid wood champion failed to pass the sampling inspection twice in more than 8 months
facts and process: according to the sampling results released by Shanghai market supervision administration on May 25, 2021, a locker (solid wood furniture) with a nominal production enterprise (or supply) of “Shanghai Duoyi Furniture Co., Ltd.” and a nominal trademark or brand of “Genji wood language” was found to be unqualified. On September 11, 2020, more than 8 months ago, Genji wood language was also exposed by Shanghai market supervision administration: the gap under the table board of a lifting learning table (table and chair set) with the nominal trademark of “Genji wood language” sold by tmall Genji wood language home flagship store and the gap between drawers of a bedside table did not meet the standard.
comments and questions: the “gap” index is unqualified, because the professional level is not enough; If the index of “consistency between identification and physical object” is unqualified, it is suspected of shoddy. In just over 8 months, three products of Genji’s Wooden language failed in the two sampling inspections, which were both unprofessional and suspected of shoddy, which greatly humiliated the honor of the champion of tmall’s online sales of solid wood furniture for many years, and overwhelmed nearly 10 million fans of its tmall flagship store.
quality black list No. 4: Xinxin wood industry
reason for listing: the formaldehyde emission of large plate brands exceeds the standard
facts and process: the circular on the state supervision and random inspection of the product quality of interior decoration materials in 2021 issued by the State Administration of market supervision on December 30, 2021 shows that the nominal production unit of Xinxin wood industry is “Hebei Xinxin Wood Industry Co., Ltd.” and the standard model is “2440mm” × 1220mm × 7.7mm “and the production date / batch number is” 20200830 / 200830 * 03 * 200904 * 01 * “, and the formaldehyde emission exceeds the standard.
comments and questions: Xinxin wood industry’s official website shows that it was founded in 1996, with 1100 employees and a total asset of 1.2 billion yuan. It is a comprehensive and group enterprise involving a number of industries such as wood-based panel, raw material forest, import and export, OEM processing, etc. it has a high weight in the plate field. It should have been a quality example, but it has become a typical example of poor quality. It is necessary to enter the plate brand of people’s families indirectly through household production enterprises. If they can’t respect themselves, consumers have no quality discrimination and control. Once the cooperative household enterprises neglect again, apply the inferior plates to furniture production and finally sell them to thousands of households, how many health hazards will be buried for consumers!
The fifth black list of quality: hansgeya
reason for listing: the sampling inspection of leading products of “leading experts” is unqualified
facts and process: in the sampling results released by Shaanxi provincial market supervision and administration on February 18, 2021, “Hans Geya” was prominently listed in the unqualified list: a “fucos basin faucet” with specification and model of “1×31607007” was found to be unqualified in the item of “pipe thread accuracy”. The name of the spot check enterprise for unqualified products is “crystal family bathroom store in Qujiang New Area, Xi’an”, the nominal production enterprise name is “hansgeya bathroom products (Shanghai) Co., Ltd”, the nominal production enterprise is located in “Shanghai”, and the trademark is “hansgeya”.
comments and questions: Hans Geya, with German descent, is a century old high-end kitchen and bathroom brand, known as the “leader and shower expert”. It is famous all over the world, but it is its proud trump product that the leader has failed the sampling inspection! “Pipe thread accuracy” is the basic item of the faucet. If it is unqualified, the threaded connection of the faucet can not be tightened during installation, which is prone to leakage. Even the minimum use function has become a problem. What else “expert”!
quality black list No. 6: Guangdong Pak Corporation Co.Ltd(300625)
Reason for on list: listed companies fail to pass sampling inspection twice a year
facts and process: according to the random inspection report issued by Shanghai market supervision administration on December 27, 2021, the nominal manufacturer is ” Guangdong Pak Corporation Co.Ltd(300625) “, the nominal trademark is ” Guangdong Pak Corporation Co.Ltd(300625) “, and the specification and model is “pak413150 25W (1 × 25W / LED module) “, production date / batch number” January 18 “, a” fixed led guide rail spotlight “was found to be unqualified in five items:” marking, structure, creepage distance and electrical clearance, anti electric shock protection, insulation resistance and electrical strength “; According to the sampling results released by Shanghai market supervision administration on February 7, 2021, more than ten months ago, a “led downlight” with a nominal manufacturer (or supplier) of ” Guangdong Pak Corporation Co.Ltd(300625) ” and a nominal trademark or brand of ” Guangdong Pak Corporation Co.Ltd(300625) Pak” was found to be unqualified in the item of “creepage distance and electrical clearance”.
comments and follow-up: according to incomplete statistics, after successfully landing A-Shares on March 17, 2017, Guangdong Pak Corporation Co.Ltd(300625) was also listed on the quality black list of Guangzhou Consumer Association and Guangdong Provincial Bureau of quality supervision on August 25, 2017 and April 9, 2018 respectively due to unqualified product sampling inspection. Every move of a listed company should win glory for itself, the industry and the society, Guangdong Pak Corporation Co.Ltd(300625) has been listed twice a year and four times a year on the quality black list, refreshing people’s understanding of the listed company.
quality black list 7 of : IKEA
reason for listing: three products are unqualified in one sampling inspection
facts and process: on November 30, 2021, in the supervision and random inspection report on children’s furniture issued by Shanghai Municipal Bureau of market supervision and administration, IKEA revealed that three products were unqualified: the first was the “busona two bucket drawer cabinet” sold by IKEA shopping mall, and the “warning sign” was found to be unqualified; The second item is “trofast shufat” with the nominal trademark of “IKEA” sold by tmall platform, which is found to be unqualified; The third item is “busunge Brunner” with the nominal trademark of “IKEA” sold by tmall platform, which is found to be unqualified.
comments and follow-up: in addition to the unqualified three products in the above sampling inspection, IKEA also exposed the unqualified warning signs twice in the sampling inspection of quality inspection departments in Shanghai and Beijing on September 11, 2020 and January 6, 2020 respectively. It’s really not a big deal that the warning signs are unqualified, but although the matter is small, it can’t be a small matter if it is exposed and committed repeatedly. Isn’t it just a warning sign? Why can’t IKEA be standardized according to Chinese laws and regulations?
quality black list 8: China Resources paint
reason for listing: the products of foreign owners are still found to be unqualified
facts and process: on December 3, 2021, the quality supervision and random inspection result report issued by Shaanxi provincial market supervision administration showed that the name of the random inspection enterprise was “Limin decorative materials business department, Weiyang District, Xi’an city”, the nominal manufacturer name was “weishibo coating (Guangdong) Co., Ltd”, and the trademark was “Huarun paint” The specification and model of “18L / barrel” of “runbai Youjia” did not add two in one interior wall paint “, which was found to be unqualified in” washability “.
comments and questions: “washability” refers to the ability to wash and wash the paint film repeatedly without washing under the prescribed conditions. It is the main indicator to reflect the service life of coating products. The main reason for its failure is that the formulation is unreasonable, and the selection of milk materials or auxiliaries is inappropriate. In 2006, China Resources paint was controlled by American paint giant vesper. In 2017, vesper was acquired by another American paint giant Xuanwei and became a brand of Xuanwei. With such a prominent foreign owner and boasting of being a “real expert in the paint industry” for many years, China Resources paint still reveals that its products are unqualified, which is regrettable.
quality black list No. 9: Runhong furniture (pro Castle & Douding manor)
reason for listing: two major children’s furniture brands of the same company are all unqualified
facts and process: on June 8, 2021, in the random inspection results released by Beijing Municipal Bureau of market supervision, a “book chair” with the trademark of “Pro Castle (graphics)” was found to be unqualified in the item of “hole and gap”; On June 16, 2021, 8 days later, in the sampling report issued by Guangdong market supervision administration, a bedside table with the trademark of “Douding Manor” was found to be unqualified in the item of “cabinet strength (strength test of push-pull parts)”. In the field of children’s furniture, Douding manor and pro castle are well-known, with the same manufacturer – Runhong furniture.
comments and questions: the unqualified items detected in the products of Pro castle may lead to the risk of clamping children’s fingers in the small holes on the furniture; The unqualified items detected in Douding manor products may cause the cabinet to be weak and easy to deform and damage under external force. Children are the flowers of the motherland, the future of the nation and the hope of the country. Since you have chosen to serve children, you should take care of them with all your heart without any harm. Runhong furniture’s two well-known children’s furniture brands both expose that the products are unqualified, which will not only damage the brand reputation, but also hurt the children’s body and mind. Why should we bear it?
quality black list No. 10: master Hua
reason for listing: “solid wood expert” failed to pass two indicators in one sampling inspection
facts and process: in the wood furniture supervision and random inspection report issued by Shanghai market supervision administration on May 25, 2021, the nominal manufacturer (or supplier) is “Dongguan Huahui Furniture Industry Co., Ltd”, the nominal trademark or brand is “master Hua”, and the specification and model is “hu-j22” A “corner table (solid wood furniture)” with production date or batch number of “December 20, 2019” was found to be unqualified in “consistency between identification and physical object” and “impact resistance of paint film”.
comments and questions: the measured wood name is inconsistent with the express statement of the enterprise, which may be shoddy and suspected of misleading consumption; The unqualified impact resistance of paint film indicates that the paint quality used on the coating surface of wood furniture is poor and the paint decoration process is not qualified, which affects the service life of furniture. Master Hua has a history of 39 years. On its official website, it claims that its dream is to “build master Hua brand into the best solid wood expert in China”. One product sampling inspection revealed that two items were unqualified, suspected of being misleading and related to quality. The name of “solid wood expert” is difficult to be true. I don’t know who else to be a “master”.
(Beijing business daily)
