On March 12, “Starbucks” once ranked first in the microblog hot search due to a consumer posting on the social networking website that they drank cockroaches in Starbucks drinks.
On the same day, Starbucks responded by sending a document that it was found that the staff made products in strict accordance with the operation process, and no relevant pest problems were found after inspection by a third-party pest company.
According to the microblog released by blogger @ kiwi fruit fried pepper on March 10, the picture shows a live cockroach shaking its tentacles in a cup. The blogger said that it happened once last year, and then another picture was published, which attracted the attention of a large number of netizens.
A netizen said, “Tahiti mianyun cold extract, mianyun is stirred by a mixer. Why can’t this cockroach be stirred to death?”
In response to the doubts of some netizens, the blogger said on the 13th that he would not touch porcelain.
According to Tianmu news, an internal employee of Starbucks said that the coffee sticker released by the blogger shows that it is a take out and has been produced for some time. If the production steps are followed, it should be impossible to have live cockroaches. Subsequently, the employee explained to the reporter the detailed process of making such drinks, “The procedure for making drinks is to pour syrup, cold extract stock solution, ice cubes, filtered water, and finally add milk cover. The cold extract stock solution is filtered by filter paper. In this process, there should be such a large foreign matter that can be seen; secondly, the soft cloud on the cold extract is made by stirring milk and sugar slurry in the mixer for 30 seconds, which is even more impossible; the soft cloud is finally drenched in the cold extract Yes, I heard that this cockroach is alive. If it was in it when making drinks, it should have drowned. “
Starbucks said in a statement on the afternoon of the 13th that it was concerned about the current hot events on the Internet. After investigation and confirmation, the customers concerned placed an order for drinks through the third-party takeout platform on March 10. The customer service of the platform immediately communicated with the customers after receiving relevant complaints.
The statement also said that Starbucks immediately retrieved the surveillance videos of relevant stores after learning about the above customers on the same day. After verification, the store partners made the drink in strict accordance with the operation process specifications of the drink and used a one-time sealed leak proof package specially designed for takeout. At the same time, the killing records of the store were complete. We immediately invited a third-party pest service company to conduct on-site inspection on March 10 and 11, and conducted a thorough inspection of relevant equipment. No relevant pest problems were found.
Starbucks, which has just celebrated its 23rd birthday in China, has been on hot searches recently.
First, on February 9, the news that “Starbucks Wuxi offline stores were fined one million yuan by Wuxi market supervision and Administration Bureau for using expired food raw materials” appeared on the hot search, and then on February 14, it was re listed on the list for “driving out the executive police”, which attracted netizens to “crusade” unanimously. What’s more embarrassing is that People.Cn Co.Ltd(603000) commented that “Starbucks please take back your arrogance” swiped the screen again after Starbucks explained and apologized for “driving the police”.
