Theme of the year of consumer rights protection in 2022: jointly promoting consumption equity

I. meaning of the theme of the year

"Jointly promoting consumption equity" has the following four meanings:

(I) strictly implement the laws and regulations to ensure the fairness of consumption

The realization of legal rights and interests of consumers is the basis of fairness. China's civil code, the law on the protection of consumers' rights and interests and other provisions specify that civil subjects should follow the "principle of fairness" in civil activities. In recent years, with the continuous emergence of new formats and models of consumption, the voice of consumers for fair treatment has become stronger. Consumer Association organizations should fully perform the responsibilities entrusted by the law. They should not only promote consumption equity in the normalization work such as promoting the settlement of consumption disputes, but also actively link all social forces from the essential requirements of socialism with Chinese characteristics, promote the improvement of relevant legal systems, jointly promote consumption equity, and lay a more solid foundation for the protection of consumers' rights and interests under the rule of law.

(II) actively guide "science and technology for the good" and realize deeper consumption equity

Economic development, technological progress and the rapid upgrading of consumption formats have met the personalized and diversified consumption needs of consumers to varying degrees. However, the "barbaric growth" and "disorderly expansion" of capital make some platforms and operators violate the ethical value pursuit of "science and technology for the good", and improperly collect, screen and use consumers' consumption information, consumption psychology, consumption behavior and consumption ability, which destroys the market order of fair competition and good faith and the safe, convenient and comfortable consumption environment. To jointly promote consumption equity is to strengthen the bottom line thinking, strengthen supervision and regulation, guide operators to firmly establish the value concept of "science and technology for the good", promote the standardized development of various consumption formats and models, ensure that all consumers enjoy equal consumption rights, get rid of consumption injustice caused by excessive differentiation and discrimination, and realize deeper consumption equity.

(III) strengthen the protection of special groups and achieve greater consumption equity

The central government proposed to comprehensively promote rural revitalization as a major task to realize the great rejuvenation of the Chinese nation. The 14th five year plan clearly stipulates that the basic rights and interests of special groups such as minors, the disabled and the elderly should be protected. To jointly promote consumption equity is to promote the consumption equity of all consumers. We should not only promote the basic, inclusive and comprehensive supply of people's livelihood, but also strengthen the protection of special consumer groups such as minors, the elderly, the disabled and low-income groups, so as to make up for the shortcomings in the construction of consumption environment in ethnic minority areas, rural areas, towns and counties, So that they can share the fruits of reform and development and achieve greater consumption equity.

(IV) practice green and low-carbon consumption and achieve more sustainable consumption equity

Consumption equity includes not only intra generational consumption equity, but also intergenerational consumption equity. The central economic work conference at the end of 2021 proposed to enhance the people's awareness of saving in the field of consumption and advocate a simple, moderate, green and low-carbon lifestyle. Jointly promoting consumption equity is a specific measure to implement the spirit of the central economic work conference. We should advocate consumers to actively practice green, low-carbon life and sustainable consumption patterns, which means that our current consumption should be responsible for the sustainable consumption of future generations, pay more attention to their demands for consumption equity, and leave more earth resources for them, So that future generations can enjoy the right to consumption as equitably as we do and achieve more sustainable development.

II. Theme and objectives of the year

(1) gather social forces, promote social consensus and build a social foundation for fair consumption. Conscientiously perform their legal responsibilities, give play to the role of the Consumer Association as a platform for public welfare social organizations, gather forces from all parties involved in consumer rights protection, strengthen the consensus on consumer equity, eliminate injustice and discrimination in the field of consumption, comprehensively promote economic development and people's livelihood security, consolidate the foundation of consumer equity, and contribute to promoting social equity.

(2) strengthen theoretical research, promote system improvement, and consolidate the legal guarantee of consumption equity. In recent years, many hot and difficult issues of unbalanced, insufficient and unfair development in the field of consumption and consumers' "anxious and anxious" have been exposed. The consumer association should strengthen theoretical research, analysis, research and judgment on relevant issues, promote the improvement of relevant laws, regulations and standards, assist government departments in decision-making, and constantly strengthen the institutional basis of consumer rights protection.

(3) highlight the problem orientation, adhere to the advocacy of safeguarding rights, and strengthen the relief of consumption equity. In the face of the problem of unfair consumption with concentrated consumer complaints, urgent demands, great harm and wide impact, starting from typical cases, we should comprehensively use the rights protection methods such as comment and interview, investigation and mediation, warning and criticism, credit publicity, supporting litigation and public interest litigation to effectively improve the efficiency of safeguarding consumption equity, reasonably allocate rights protection resources and strive to make up for rural areas The short board of rights protection forces of special groups and emerging fields enables the people to obtain a good consumption experience in fair consumption.

(4) strengthen consumption education, strengthen publicity and guidance, and expand the supervision force of consumption equity. We will strengthen systematic education on consumption equity, help consumers at all levels master scientific and rational consumption knowledge, and enhance their awareness and ability to independently safeguard consumption equity in accordance with the law. Strengthen the advocacy and guidance of fair consumption, guide all sectors of society and consumers to bravely say no to unfair consumption, refuse operators to extract consumer surplus in pursuit of maximizing interests, form a strong supervision force on unfair consumption, and jointly safeguard social fairness and justice.

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