Recently, a customer came to a business outlet in Postal Savings Bank Of China Co.Ltd(601658) Xingtai to handle business. He looked in a hurry and said that his mother’s bank card password was locked. Now he is in urgent need of money and needs to handle password reset business. In order to protect the security of the customer’s account, the password reset business needs to be handled originally, but after inquiry, I learned that his mother is in her 80s and has inconvenient legs and feet. At present, the place of residence is far from the network, so I have some difficulties in handling this business.
After learning about the customer’s business needs and practical difficulties, the staff of the bank immediately calmed the customer’s mood and told the customer that they can apply for extended service to this outlet. The staff of the bank will carry the information to the door to verify the relevant situation, and then handle the relevant business for him according to the extended service system and process. Finally, through the extended service of the bank’s staff and the active cooperation of customers, the business was successfully handled and the problems faced by customers were solved. The customer also expressed thanks for Postal Savings Bank Of China Co.Ltd(601658) ‘s considerate service for many times in the process of handling business.
In the next step, Postal Savings Bank Of China Co.Ltd(601658) will continue to optimize bank account services, pay close attention to the financial needs of special groups, adhere to the service tenet of “customer-centered”, build a “concentric circle” of financial security, and further enhance customers’ sense of financial service experience. (Li Yang, Dong Ruixin)
