New China Life Insurance Company Ltd(601336) adheres to the principle of “customer-centered”, constantly upgrades the customer service level, and provides customers with efficient and convenient service experience by building a new Wuxi Online Offline Communication Information Technology Co.Ltd(300959) integrated service model.
because it is considerate, you can rest assured
New China Life Insurance Company Ltd(601336) has more than 1600 customer service centers across the country, waiting for customers warmly.
In 2021, in order to help the elderly enjoy the convenience of intelligent life, New China Life Insurance Company Ltd(601336) 35 branches opened more than 340 “silver hair service stations” relying on counter service outlets.
95567 has the industry’s first service cloud platform, providing customers and salesmen with 7 24 hours, Wuxi Online Offline Communication Information Technology Co.Ltd(300959) mutual integration and common professional consulting services.
The “handheld Xinhua” app has been newly revised and launched recently, and the first batch of 95 functions have been optimized to make online insurance business more convenient and efficient.
because they are professional, they trust
In the past 21 years, New China Life Insurance Company Ltd(601336) provided 2.86 million person times with claim settlement services, with a total compensation of 14 billion yuan and a total exemption of 789 million yuan. The time limit for settlement of each claim is only 0.55 days from application to settlement.
The “first compensation for serious illness” service has paid 4282 compensation, with a compensation amount of about 330 million yuan.
The annual customer service Festival benefits more than 100 million customers, and more than 400000 children actively participate in the ” New China Life Insurance Company Ltd(601336) Cup” National Children’s calligraphy and painting competition in 2021.
The exclusive points service for high-end customers provides services such as physical examination, health care experience and good living etiquette, which is convenient and fast.
By the end of 2020, New China Life Insurance Company Ltd(601336) individual customers had reached 33.205 million.
because of intelligence, it is convenient
In 2021, there were 40.16 million effective insurance policies through online services, providing 11 trillion yuan of online insurance protection, 8.5 billion yuan of insurance policy loans and 8.3 billion yuan of compensation.
New China Life Insurance Company Ltd(601336) “smart customer service” series continues to expand, with nearly 16 million service customers such as “zhiduoxin” in 2021, a year-on-year increase of 5.5 times; The annual service volume of smart teller machines is 1.9 million person times.
New China Life Insurance Company Ltd(601336) establish a notification service system covering the whole life cycle of the insurance policy, with more than 400 electronic notification services. “Suixintong” smart SMS serves 4.18 million customers annually.
In 2021, New China Life Insurance Company Ltd(601336) through AI intelligent claim settlement, about 447000 cases were settled, and the compensation amount was 970 million yuan.
New era app has fully built a one-stop sales service platform to realize online insurance, preservation, exhibition and customer service. For key links of double recording, the recording time is shortened by 20%; The online acceptance rate of security increased by 55% year-on-year.
“Providing customers with the guarantee of a happy life” is New China Life Insurance Company Ltd(601336) unchanging mission. New China Life Insurance Company Ltd(601336) will continue to focus on customers, continuously improve its comprehensive service capability and continuously meet customers’ needs for high-quality financial and insurance services.
