Recently, the selection results of 2021 "Guangdong several" excellent cases were announced, and the "director's mailbox" of Guangzhou Public Security won the 2021 "Guangdong several" excellent case of new technology governance.
Guangzhou public security "director's mailbox" has created an integrated handling mechanism of " Wuxi Online Offline Communication Information Technology Co.Ltd(300959) linkage + left-right coordination". First, through wechat, short video, etc., get the demands of citizens and collect illegal reporting clues; With the help of digital means, optimize the police work process and improve the efficiency of convenient service. "We let residents' information about handling affairs and seeking help flow quickly within the public security system, overcome information delay and process waiting, and shorten the processing cycle of ID card, household registration, visa and so on." According to the relevant person in charge of Guangzhou public security, as of December 16, the "director's mailbox" of Guangzhou public security has received 3429 letters from the masses, and a total of 3395 have been replied, with a response rate of 99% and a completion rate of 97%. The rest are being handled according to the deadline.
"Using cutting-edge technologies such as big data, cloud computing, blockchain and artificial intelligence to promote the innovation of urban management means, management mode and management concept, from digitization to intelligence and then to intelligence, so as to make the city smarter and smarter, which is the only way to promote the modernization of urban governance system and governance capacity, and has broad prospects." According to Zhu Huaxin, director of the Internet and new economy professional committee of the China Economic System Reform Research Association and deputy director of the expert advisory committee of the network and Information Commission of the Guangdong provincial Party committee, the offline service of the "director's mailbox" special class of Guangzhou public security has demonstrated the ruling concept and superb skills focusing on people's livelihood, and the vigorous development of intelligent policing is commendable.
(Nanfang Daily)
