Recently, in the face of outbreaks in many places, institutions at all levels of the postal savings bank of China, with a high sense of political responsibility and a strong sense of responsibility, have coordinated the epidemic prevention and control and financial service guarantee, strictly implemented the epidemic prevention and control requirements, and jointly built a strong defense line for epidemic prevention and control.
Tianjin Branch: Wuxi Online Offline Communication Information Technology Co.Ltd(300959) rapid response
All outlets under the jurisdiction implemented hall killing and emergency drills, optimized and enriched the scenes of “zero contact” service channels, and established a temporary working team to meet the urgent needs of customers… At the beginning of this year, in the face of a new round of epidemic situation, Postal Savings Bank Of China Co.Ltd(601658) Tianjin Branch acted quickly and took effective measures one by one to promote the orderly development of epidemic prevention and control and financial services.
Postal Savings Bank Of China Co.Ltd(601658) Tianjin branch held two expanded meetings of the Party committee and the leading group for epidemic prevention and control, which launched the emergency plan and deployed the epidemic prevention and control work at the first time. The bank actively cooperated with Community streets in nucleic acid testing and screening; All outlets under the jurisdiction strengthen the operation control of ATM machines and other equipment to ensure basic financial services.
“I wanted to try my luck at Postal Savings Bank Of China Co.Ltd(601658) network, but I didn’t expect it was really in business!” On January 10, nucleic acid detection was carried out in 12 administrative regions of Tianjin. On the same day, Mr. Zhang needs to go to the site of the outlet to change the entrusted payment account number and pay for the goods. Postal Savings Bank Of China Co.Ltd(601658) the business department of Tianjin Heping District sub branch responded quickly and handled it in time, and successfully lent 9.7 million yuan to Mr. Zhang.
This is an epitome of Postal Savings Bank Of China Co.Ltd(601658) Tianjin Branch’s guarantee of financial services. In combination with the requirements of epidemic prevention, the bank made overall arrangements for the resources of the whole bank and formed a temporary working team based on the principle of “being able to open as much as possible”, so as to ensure the normal operation of qualified outlets and meet the needs of people’s financial services.
For temporarily closed outlets, Postal Savings Bank Of China Co.Ltd(601658) Tianjin Branch immediately issued notice announcement and online business handling guidance guide, and did a good job in customer reply and explanation. At the same time, the bank opened a “green channel” for anti epidemic fund transfer and account service; We should initiate a quick response mechanism for complaints, and deliver timely information to customers through official WeChat public numbers and mobile phone messages. We should consult with clients about such diseases as epidemic and key customers, specify time limits, give priority to handling official account and respond to customers’ demands in time.
Henan Branch: control the “three passes” of epidemic prevention and control
In the face of the epidemic situation, Postal Savings Bank Of China Co.Ltd(601658) Henan Branch made every effort to strengthen the epidemic prevention work in the main operation links such as business outlets, focusing on the “three passes” and organizing a “safety net” for epidemic prevention and control. Ensure the “door entry” of outlets, and strictly implement measures such as code scanning and code inspection, temperature measurement and disinfection, wearing masks and so on to ensure the safety of personnel entering outlets. Ensure the “disinfection” of outlets, and disinfect the key parts contacted by customers such as self-service equipment buttons, screens, card insertion ports, note filling and taking ports on time; Put disinfectant, disinfection paper towels and other supplies, and strengthen ventilation. Control the “cash pass”, strengthen the management of cash storage areas such as vaults, counters and self-service equipment, store the income cash of business outlets separately, disinfect all external cash, and increase the investment of original and new vouchers.
At the same time, the Postal Savings Bank Henan branch actively responded to the demand for anti epidemic fund allocation. On the afternoon of January 9, Postal Savings Bank Of China Co.Ltd(601658) Huaxian sub branch received a call from the local financial department and needed to urgently transfer a batch of epidemic prevention funds to township health centers. On the weekend, the bank immediately deployed relevant personnel to the post and quickly allocated all 16 epidemic prevention funds in place in cooperation with the superior bank.
Postal Savings Bank Of China Co.Ltd(601658) Henan Branch also actively guided customers to give priority to online financial service channels, further promoted the “cloud studio” one-stop financial service platform, provided customers with non-contact, one-to-one financial services, and made every effort to ensure financial services during the epidemic.
Shaanxi Branch: providing credit services by classification
In order to solve the problems of repayment and financing of small and micro enterprises during the epidemic period, Postal Savings Bank Of China Co.Ltd(601658) Shaanxi Branch grabbed the lead and caught the early. In coordination with epidemic prevention policies and home office, it issued a notice at the first time, reasonably simplified loan procedures and timely met the needs of customers.
A private enterprise specializing in cotton trade, cotton yarn processing and sales in Shaanxi needs to store goods for production in the new year, and the financing demand has increased. However, affected by the epidemic, it is difficult to handle real estate mortgage loans. In this regard, Postal Savings Bank Of China Co.Ltd(601658) Xianyang Branch of Shaanxi Province actively communicated with the local real estate registration center, handled mortgage procedures for the company and provided a loan of 30 million yuan.
Measures should be taken according to local conditions and classified to ensure credit services. Postal Savings Bank Of China Co.Ltd(601658) Shaanxi Branch strictly implemented the epidemic prevention and control requirements and introduced a number of measures for isolated customers to help customers tide over difficulties; For areas with high epidemic risk level, launch “contactless” credit services, and carry out online financial services through “fast loan”, “small and micro easy loan” and other modes; For areas with low epidemic risk level, strictly implement offline operation requirements and orderly carry out offline services.
Unite as one to fight the epidemic. In the next step, Postal Savings Bank Of China Co.Ltd(601658) will continue to fulfill the responsibilities of large state-owned banks, strengthen confidence, build a solid defense line against the epidemic, and use financial strength to help enterprises stabilize people’s livelihood and serve economic and social development.
