Great! Jingdong express defeated SF express and won the reputation champion! Recently, in the 2022 China customer recommendation index express service recommendation ranking, SF only ranked second, while JD express won the first title.
I have to say, Jingdong Logistics is really a magical logistics. Since its establishment, it has lost money for 12 consecutive years. As early as 2018, Liu qiangdong admitted in his internal letter that JD logistics may bring down JD. However, at this time, Liu qiangdong successfully saved JD logistics from crisis with a drastic reform, and successfully "attracted 25.7 billion yuan" in the third quarter of 2021.
Jingdong express plays a heavy asset model, with its own warehouse and direct sales system. This means that JD express is not only slow in channel construction, but also needs to spend more money, but it has caught the core customers. JD express directly controls all aspects of distribution, which will lead to higher distribution efficiency and stronger control over employees. This is also the key reason why JD express won the first reputation.
In many places, JD can deliver goods to the door and the village, and other express delivery basically only goes to the town or downstairs. Some netizens in Zhengzhou said: before, Shunfeng didn't send it to Zhengzhou because of the epidemic. Now Zhengzhou has been unsealed. Shunfeng hasn't paid attention to Zhengzhou, but JD has never stopped serving. This is the user's reputation accumulated by practical operation. It's not surprising that Jingdong express won the crown of reputation first!
After all, the express industry is an industry in which users vote with their feet. JD express once again proved with practical actions that "the golden cup and silver cup are not as good as users' reputation". The express logistics industry should not only deliver goods home, but also deliver services to users' hearts. Only users' constant affirmation and constant choice will form a virtuous circle. I hope the express industry will pay more and more attention to users' reputation, throw away those bad habits, and let everyone have a satisfactory sending and receiving experience!
