Civil aviation is an important part of Spring Festival transportation and has obvious advantages in long-distance transportation. On January 12, the reporter interviewed relevant people in Hubei civil aviation industry to answer the hot topics related to spring festival transportation.
1. What is the predicted passenger flow of each airport during the Spring Festival transportation?
Hubei Airport Group: during the Spring Festival transportation, Wuhan Tianhe Airport is expected to take off and land 18100 flights, with an average daily take-off and landing of 454 flights, an increase of 16.15% over the Spring Festival transportation in 2021; The total passenger throughput was 2.176 million person times, with an average daily passenger flow of 54400 person times, an increase of 32.87% over the Spring Festival transportation in 2021. It is estimated that 60 aircraft will stay overnight every day. According to the forecast, the peak period of "spring transportation" is January 28-30 before the festival (December 26-28) and February 5-7 after the festival (the fifth day to the seventh day of the first month). It is expected that the average daily flight volume will reach 460-465 sorties and the average daily passenger flow will reach 56000 person times. Popular destinations are mainly Kunming, Shanghai, Guangzhou, Haikou, Chengdu, Chongqing, Beijing, Sanya, Shenzhen, Xiamen and other cities. International and regional aspects: from December 31 to January 3, Wuhan Tianhe Airport is expected to carry out four international and regional flights, carrying 400 international and regional passengers; From January 17 to February 25, Wuhan Tianhe Airport is expected to carry out 88 international and regional flights, carrying 8000 International and regional passengers. Mainly Seoul, Jakarta, Islamabad, Hong Kong and Macao.
Yichang Three Gorges Airport: it is predicted that the Three Gorges Airport will carry out 2700 flights this Spring Festival, with a year-on-year increase of 16.5%. It is planned to transport 277000 passengers, with a year-on-year increase of 23.7%. The peak passenger flow is expected to occur on January 26, 28 and 30 and February 7, 8 and 17. At the same time, this year's Spring Festival transportation will be superimposed on the Beijing Winter Olympic Games, and then the national "two sessions" will be held. The situation of epidemic prevention and control of Spring Festival transportation is severe and complex. As a major event in the beginning of the Spring Festival transportation in 2022, the Three Gorges Airport will coordinate the Spring Festival transportation epidemic prevention and control, transportation guarantee, safety management, passenger service and other work.
2. What convenient service measures does the airport have for a large number of passengers?
Hubei Airport Group:
First, promote the use of intelligent self-service facilities. Wuhan Tianhe Airport is equipped with self-service baggage check-in equipment and intelligent self-service boarding gate on islands e, F, F and K of Terminal T3, which can feel a different travel experience from the past.
Second, warm service for special passengers. Wuhan airport displays special passenger signs on the screen above the check-in counter and security inspection channel in the terminal to strengthen the guidance of special passengers. In the check-in area, special passengers are guided by special personnel to assist in baggage service. For passengers with mobility difficulties, Wuhan airport will provide caring wheelchairs in doors 2, 3 and 4 of Terminal T3 and establish one-stop wheelchair service. For elderly passengers who do not use smart phones, Wuhan airport has set up a "no health code channel" and arranged staff to provide service guidance on site to help elderly passengers do a good job in health verification. A manual service counter is set up in the departure hall to provide advice, guidance and other help for elderly passengers. Special waiting and rest areas and love seats are set up for elderly passengers in the terminal. The elderly passengers who meet the requirements shall be provided with love stickers, and free battery car ferry service, priority channel for security inspection, priority security inspection service, etc. shall be provided according to the stickers. In order to facilitate the travel of elderly passengers, the check-in areas of all airlines of Wuhan airport are equipped with urgently needed items for elderly passengers: (1) it is 30 times higher than the LED light for elderly passengers to read the travel rules carefully; (2) It is to increase the special brand of reading glasses for elderly passengers for free.
Third, the "easy security" service. "Easy security check" is a new security check mode with higher safety and convenience established by the Civil Aviation Administration to further facilitate the travel of passengers. From January 1, 2022, Wuhan Tianhe Airport officially opened the "easy security" service. Tianhe Airport has one "easy security" channel in security check areas a and B respectively. The security inspection site is equipped with eye-catching guidance signs, and the opening hours of the channel are 9:00-19:00. Passengers can be registered by the "civil aviation public security service" in the national government service platform or Alipay small program, and can also be registered at the airport. Passengers can make an appointment at any time within 48 hours before the flight takes off, or temporarily purchase tickets at the airport, register on the spot, make an appointment immediately, and use the "easy security" service. In addition to Alipay applet, the follow-up application will also be opened to WeChat small programs, Baidu and other entrance. After the reservation is successful, passengers can view the details of the "easy security" channel of the reserved airport in the details page, including channel name, service time, security inspection method, etc. In addition, the locations of "easy security" special channels set up at each airport are different. Passengers need to make an appointment for "easy security" service at the departure airport according to the actual trip of each trip. If the trip is cancelled after the passenger's reservation is successful, the reservation needs to be cancelled. If it is not cancelled, it will result in "breaking the appointment" for more than 3 times, which will affect the use of "easy security" service in the future.
Three Gorges Airport: during the Spring Festival transportation, the Three Gorges Airport will continue to practice the true service concept of civil aviation, start from the nuances, warm the hearts of the people with true services, show the service style with practical actions, implement the first question, first encounter and first look responsibility system, and actively provide services for passengers. At the same time, special attention shall be paid to the services of key groups to provide elderly passengers in need with services such as "Health Code" agent inspection, manual fare collection and consultation guidance, so as to ensure the travel service quality of special groups such as the elderly under intelligent conditions; Establish a love channel, a mother and baby lactation area, a waiting area for old, young, sick, disabled and pregnant passengers and a medical service point, and implement protective measures; We will fully implement the policy of giving priority to military personnel according to law and provide priority flight services for military personnel, fire rescue personnel and their accompanying families.
3. How to ensure the normal travel of passengers if their ID card is lost?
Hubei Airport Group: Wuhan Tianhe Airport can handle the electronic temporary boarding certificate by itself, so as to avoid the trouble of missing, damaged, undocumented and expired passenger ID cards. By searching the civil aviation temporary check-in certificate applet to obtain the two-dimensional code of check-in certificate, you can go through the relevant procedures of check-in and security inspection, or you can go to the temporary ride ID certificate office set up by the Public Security Bureau in the building to apply for the temporary ID card.
Three Gorges Airport: on the way to travel, it is inevitable to encounter the trouble of forgetting to bring your ID card or losing your ID card. In the past, after arriving at the airport, passengers needed to go to the public security duty room to apply for paper temporary boarding ID certificate, which affected the travel time to a certain extent. In order to provide passengers with a more convenient travel experience, since January 24, 2019, the Three Gorges Airport has officially launched the civil aviation electronic temporary boarding identity certificate processing business. Passengers only need to scan the QR code at the terminal site or search the "civil aviation temporary boarding certificate" on the wechat applet. After information comparison and face recognition, they can obtain a temporary boarding certificate QR code, With this QR code, check in at the check-in Office of the Three Gorges Airport and go to the No. 1 security channel for Chinese departing passengers for security inspection. The certificate is valid for 15 days. If it exceeds 15 days, you can bid again without any fee.
4. How to take relevant epidemic prevention measures for inbound flights?
(1) strictly implement disinfection standards and specifications.
First, during the disinfection of inbound aircraft, an obvious prompt Board shall be set at the cabin door to indicate the killing working time.
Before the end of quarantine and killing, no one shall get on or off the aircraft or load or unload luggage, goods, postal parcels and other articles except with the permission of the health and quarantine organ.
Second, if an inbound aircraft is transferred to a Chinese flight, it is prohibited to organize passengers to board and load cargo and luggage before the aviation department (or agent) completes the final disinfection of the aircraft according to the standards and is approved by the customs.
Third, strengthen the disinfection of Inbound Goods and luggage. A professional company is responsible for aerosol spray disinfection in cargo hold and ventral cabin of aircraft. After disinfection, it must be closed for a time to remove the machine. If the container is used, the preventive killing of the items in the container shall be started under the machine after the container is unloaded, and the unloading operation can be carried out only after the disinfection time is 30 minutes. Inbound Goods and baggage can be warehoused and put into the sorting and conveying facilities only after the external packaging is strictly eliminated on six sides. At the same time, cooperate with the customs in the detection of nucleic acid on the surface of goods.
Fourth, strictly strengthen environmental disinfection. Preventive disinfection shall be carried out in time after the flight for the terminal entry security area, corridor bridge and facilities used by inbound personnel. When an infected person is found on board or at the airport, the aircraft shall be strictly terminally disinfected immediately, and the activity area, vomit and blood stains of the infected person shall be immediately cleaned and terminally disinfected.
(2) further strengthen disinfection quality control.
Strictly carry out environmental disinfection, environmental sampling and disinfection evaluation at the airport and port. At least once a week, environmental sampling and detection shall be carried out in key areas such as inbound flight support places, centralized living places in the red zone, nucleic acid sampling places, etc. Organize professional institutions to evaluate the disinfection of the airport twice a month, and comprehensively evaluate the disinfection unit in combination with the supervision results of the customs.
(3) strictly regulate the disposal of inbound aviation waste and other epidemic related waste.
The security areas, security facilities, on-board items and aviation garbage of inbound flights shall be strictly disinfected according to regulations, and cleaned and transported in time according to the requirements of full-time teams, special signs, special places and professional companies. Epidemic related garbage shall be stored in the airport for no more than 48 hours.
(4) strictly manage imported cold chain food and high-risk goods.
Strictly control imported cold chain food and other cold chain transportation goods. For other high-risk goods, strictly follow the management mechanism of key goods circulation in Hubei Province, implement the whole link management of imported non cold chain goods, and do a good job in platform information registration and preventive disinfection.
(5) strict isolation and control measures for inbound cargo crew.
The crew of inbound cargo flights shall be managed in strict accordance with the red zone, and the airline agents and logistics transfer service personnel directly serving the crew of inbound cargo flights shall be managed in accordance with the red zone. The crew of the inbound cargo transfer team shall use a special vehicle for special use, and shall be killed at the end after each transfer service. The crew of the inbound cargo shift shall wear N95 masks throughout the transfer period (including the security inspection period).
(6) strictly implement the point-to-point transportation management of personnel after the expiration of entry isolation.
The whole process control of "point-to-point" transportation personnel shall be carried out according to the special service, special channel (check-in counter, security inspection channel) and special rest area, so as to reduce the time of point-to-point personnel staying in the ordinary area of the terminal. For the personnel arriving at the Han nationality after the expiration of the entry isolation period, the whole process control shall be carried out from the cabin door, and the transfer special shift handed over to the destination city (state and district) shall be strictly implemented.
Three Gorges Airport: there are no international flights at present. Passengers can know the epidemic prevention policy of the Three Gorges Airport through the Yichang Sanxia Airport, which is issued by WeChat official account, Yichang Sanxia Airport micro-blog or 0717-6532114 airport inquiry telephone. At the same time, due to the needs of epidemic prevention and control, passengers must wear masks before entering the terminal, actively accept the inspection of travel code, health code, green code and body temperature, ensure to arrive at the airport at least 2 hours in advance, keep wearing masks in the terminal, and go through the check-in formalities according to the queuing requirements of "1 meter yellow line".
5. What are the main routes promoted by airlines during the Spring Festival transportation? What are the characteristics?
Air China Hubei Branch: during the Spring Festival transportation, Air China will encrypt Wuhan Chongqing and Wuhan Shenzhen routes. As the official air passenger transport partner of Beijing Winter Olympic Games and winter Paralympic Games, Air China Hubei Branch has launched exclusive check-in counters, exclusive boarding gates and special catering on the high-quality route from Wuhan to Beijing (Capital Airport).
China Southern Airlines Hubei Branch: in order to facilitate personnel exchanges, China Southern Airlines will add Chinese routes such as Wuhan Guangzhou, Wuhan Huizhou, Wuhan Beihai, Wuhan Taiyuan, Wuhan Chongqing and Wuhan Chengdu, and optimize the two express products of Wuhan Guangzhou and Wuhan Beijing Daxing. During the Spring Festival transportation, China Southern Airlines will increase the number of outbound flights at Wuhan Tianhe Airport to 100 every day. In addition, China Southern Airlines continues to use B787 luxury wide body airliner to fly Wuhan Beijing, Wuhan Guangzhou, Wuhan Chengdu, Wuhan Shenzhen and other trunk routes, optimize flight times, and carefully build the brands of Wuhan Guangzhou and Wuhan Beijing Express, so as to facilitate the arrival and departure of passengers and further improve the passenger experience.
China Eastern Airlines Wuhan company: China Eastern Airlines focuses on increasing flights from Wuhan to Central South and East China, and plans to encrypt flights in Wuhan = Guangzhou, Shenzhen, Shanghai, Jinan, Hangzhou and other directions; At the same time, it is planned to open new flights of Wuhan = Liuzhou, Wuhan = Jieyang, Shantou and Wuhan = Boao.
6. What are the ways to purchase tickets? What are the promotions?
Air China Hubei Branch: during the Spring Festival transportation, Air China has launched special products on hot routes such as Wuhan Beijing (Capital Airport), Wuhan Chengdu and Wuhan Haikou. Passengers can inquire and buy tickets through Air China's official website, Air China Mobile App client, authorized ticket agents and other channels.
China Southern Airlines Hubei Branch: China Southern Airlines Spring Festival travel overtime has been launched and sold successively. Passengers can use " China Southern Airlines Company Limited(600029) " mobile app, official customer service hotline 95539, official wechat platform and official website www.csair com. And other channels. The 28th day of each month is the member day of China Southern Airlines. If you join China Southern Airlines, you can not only enjoy many benefits such as ticket discount, random lottery and coupon collection, but also take advantage of mileage accumulation, online seat selection and online boarding pass.
China Eastern Airlines Wuhan company: passengers can purchase tickets through China Eastern Airlines official website and China Eastern Airlines app. The preferential activities include "one-step" service. From now on to March 31, 2022, passengers taking the round-trip route from Wuhan to Shanghai Hongqiao will have the opportunity to experience the new experience of ticket purchase, seat selection and check-in at one time. Air rail intermodal red tourism products. From now on to March 31, 2022, for one-way and return flights from Wuhan to all Chinese destinations (except Shanghai Hongqiao, Sanya and Beihai), the applicable class will be directly reduced by 30 yuan. Passengers can learn more about the product by paying attention to the official account of "East China Airlines Wuhan line". Next, it is also planned to launch first-time preferential products for passengers who purchase tickets for the first time through China Eastern Airlines official website and app to facilitate passengers\' travel. "One step in place" ticket purchase process: use the official ticket purchase channel of China Eastern Airlines to search and select flights, fill in the information of passengers, select seats, select whether to check in automatically and check in boarding pass, and click payment to complete the ticket purchase.
7. What are the new changes in ticket refund rules under the condition of normalized epidemic prevention and control?
Air China Hubei Branch: Air China will timely announce the special ticket disposal scheme in the official website - Information Query - service bulletin board, and dynamically adjust the policy to facilitate passengers to return and change tickets.
China Southern Airlines Hubei branch: China Southern Airlines provides full channel retreat service, changing the rule that only the original ticket return and rescheduling can be changed in the past. Whether it's on sale ticket or official account of China Southern Airlines 784, which is purchased by the third party platform, it can refund and reschedule the APP and official WeChat public numbers, and fully automate the processing, refund the tickets to the second arrival, and change the second processing. On the one hand, this measure is conducive to the safe and transparent ticket refund and change, and put an end to the phenomenon of tampering with the airline company's ticket refund and change policy. On the other hand, it greatly improves the ticket refund and change experience of the majority of passengers.
8. What are the requirements for children to buy tickets?
Air China: support "unaccompanied children service".
China Southern Airlines Hubei Branch: winter vacation and new year are coming, many parents will choose to send their children back to their hometown first, not only let their children travel off peak, avoid the peak flow of people during the Spring Festival, but also give themselves a holiday in advance, but don't worry about letting their children fly alone. What should we do? China Southern Airlines unaccompanied children service to solve problems for parents. For children over the age of five but under the age of 12 who fly alone, China Southern Airlines can provide special care throughout the whole process until the handover of relatives and friends. Parents can apply for Unaccompanied child services through China Southern Airlines app and China Southern Airlines Customer Service Hotline 95539 more than 48 hours before the flight takes off. They can also help their children register as little Pearl members and enjoy the exclusive rights and interests of mileage accumulation.
China Eastern Airlines Wuhan company: children aged 0-2 are counted by 10%; 50% of votes shall be counted at the age of 2-12; Under the condition of normalization of epidemic prevention and control, children are not recommended to travel alone. If necessary, please apply for "unaccompanied children service" in advance. Among them, "unaccompanied children service" is not accepted in medium and high-risk areas.
