According to the Shanghai municipal market supervision and administration on April 13, the Shanghai municipal market supervision and Administration issued a compliance warning on e-commerce business activities during the epidemic prevention and control period. Combined with the recent complaints and public opinion, the following compliance warnings are made on the business activities of e-commerce during the epidemic prevention and control period:
I. enterprises should strictly control food safety and product quality. It is not allowed to sell commodities that do not meet the requirements of ensuring personal and property safety, fake and shoddy commodities and infringing commodities. In particular, it should be noted that the food sold by operators should comply with the provisions of food related laws and regulations. Business operators shall kill, test, store and transport the sold commodities in strict accordance with the relevant epidemic prevention requirements of this Municipality, and shall take measures to ensure the safety and quality of commodities (especially fresh food) during logistics transportation.
II. Enterprises should effectively protect consumers' right to know. It shall fully, truly, accurately and timely disclose commodity information, and shall not carry out false or misleading commercial publicity on the source, function, quality and sales status of commodities, and shall not publish false advertisements. If the sale of temporary goods is involved, the consumers shall be clearly informed. The price shall be clearly marked, and the name, quantity, price, pricing unit and other information of the goods shall be accurately and clearly marked. It is not allowed to be short of weight, bid up prices and hoard strange things.
III. enterprises should carry out innovation and promotion activities according to law. It is not allowed to illegally collect consumers' personal information through new promotion activities. During the epidemic period, operators shall not carry out inappropriate innovation activities or differential treatment, and shall not unreasonably limit the minimum purchase quantity of independent commodities (non group purchased commodities) for compulsory tying.
IV. the enterprise shall strengthen the management of warehousing and logistics to ensure that the distribution and delivery obligations are fulfilled in accordance with the law. It is not allowed to cancel the order or replace the goods at will. If the goods cannot be delivered, replaced or cancelled on time due to temporary shortage, difficult logistics supply and other reasons, the relevant information shall be informed to the consumers in time before delivery, and the options such as refund, refund and price difference shall be provided. Unreasonable restrictions or conditions shall not be imposed on the consumers' choice, and unreasonable fees shall not be charged.
V. enterprises should standardize the sales of package and blind box goods. If the goods are sold in the form of package or blind box, the right to know of the consumers shall be effectively guaranteed, and the consumers shall be clearly informed of the variety (product name), quantity, specification (weight, volume) and other information of the package goods. If it is difficult to determine the specific variety of the blind box goods, the varieties that may be included shall be informed. The price of package and blind box commodities shall be set reasonably to ensure that the sales price of package and blind box commodities (except packaging, distribution and other non commodity expenses) is not higher than the total price of relevant commodities sold publicly in the same channel. The type and quantity of commodities in the blind box shall be reasonably configured to meet the basic living needs of citizens during the epidemic prevention and control period. It is not allowed to take the opportunity to remove the overstocked commodities in the form of blind box sales. In order to avoid consumer disputes and disputes, operators carefully sell goods in the form of blind boxes during epidemic prevention and control.
Vi. enterprises should strengthen the management of operators in the platform. E-commerce platform operators should implement the main responsibilities of the platform according to law, strengthen the review and monitoring of the operators and their business activities in the platform, timely optimize the system and rules, strengthen compliance publicity, strictly prevent the operators in the platform from carrying out false publicity, fraud and other acts, resolutely Du Jueping's "epidemic wealth" situation, and timely take necessary measures against the operators in the platform who violate laws and regulations according to law.
VII. Enterprises should strengthen the management of distribution riders on e-commerce platforms such as foreign sales. Strengthen the management, training and guidance of riders on the platform, improve the rules of the platform and standardize the delivery service. The platform should take certain measures to strengthen the management of service charges such as running errands and buying on behalf of others, and prevent riders from malicious price increases and other misconduct. Strengthen rider travel management and safety guarantee during epidemic control. Strictly check the registration of riders, strictly issue access certificates, organize riders to carry out nucleic acid detection or antigen detection in strict accordance with the city's epidemic prevention requirements, timely provide epidemic prevention materials such as masks and disinfectants, and implement the basic epidemic prevention and killing requirements.
The market supervision department will find illegal clues in time through complaints and reports, public opinion reflection, etc. Comprehensive use of reminder and warning, policy guidance, integrity and self-discipline, administrative punishment and other means to strengthen the supervision of e-commerce business activities during the epidemic prevention and control period, and investigate and deal with relevant illegal acts according to law.
