The government work order data is complicated and trivial, and the content is diverse. The government information data statistics not only consumes a lot of manpower, but also cannot effectively ensure the timeliness and accuracy. In order to break through the “bottleneck” of this work, Shaoguan Lechang 12345 hotline office, guided by “data empowerment and accurate governance”, took the lead in introducing third-party data companies, made full use of big data, innovated digital reform grass-roots practice, and explored the way for the work of 12345 government service convenience Hotline in the city. On March 28, the city’s 12345 hotline Office signed the “data service agreement of Lechang 12345 hotline data analysis project” with Guangzhou Beijing Dataway Horizon Co.Ltd(301169) Data Technology Co., Ltd.
Lechang 12345 hotline office introduces third-party data company
At the signing ceremony, the two sides conducted research and Discussion on how to carry out data governance empowerment in the future, and conducted in-depth discussion and exchange on further promoting the integration of information technology, big data and government service hotline, making government information analysis bigger and stronger, and providing more scientific and effective decision-making basis for government governance.
It is understood that the 12345 government service and convenience hotline directly faces the people and is the main channel for the expression of social conditions and public opinion. In this cooperation, the city’s 12345 hotline Office actively uses the big data analysis technology of the third-party data company to accurately analyze and study the key data of the city’s 12345 hotline, such as the change of business volume, subdivision of hot demand areas, statistical work order handling efficiency and satisfaction rate, so as to help reduce the urban pain points and difficult problems from the source, Improve and optimize the business environment, effectively promote the targeted efforts of functional departments, conduct accurate governance, help the construction of service-oriented government, and constantly improve the service level of 12345 hotline.
“At present, the number of work orders of Lechang 12345 government service convenience hotline is increasing day by day, reaching 9067 in 2021 alone, an increase of 45.44% compared with 6234 in 2020. Lechang 12345 hotline office will further deepen its functions and responsibilities, strengthen the efficiency of data application, make the data produce greater value, and provide sample basis and scientific reference for the scientific decision-making of Lechang municipal Party committee and municipal government.” The main person in charge of the city’s Administrative Service Center said.
