On March 21, China Eastern Airlines flight mu5735 lost contact and crashed over Wuzhou, Guangxi, during its mission from Kunming to Guangzhou. There were 123 passengers and 9 crew members on board.
As of March 23, the rescue and search work has entered its third day. According to China Central Television News, the rescue scene of China Eastern Airlines passenger plane crash began to rain early in the morning of the 23rd, and the on-site rescue and search work was temporarily suspended.
It is worth mentioning that a black box of the crashed China Eastern Airlines passenger plane was found on the 23rd.
The Party committee of Yunnan insurance regulatory commission paid close attention to the emergency response of the passenger plane crash in Guangxi and urged the Insurance Regulatory Commission of China Eastern Airlines to quickly follow up the progress of the insurance industry after the crash. The heads of Guangxi banking and Insurance Regulatory Bureau and Wuzhou banking and insurance regulatory branch rushed to the scene in time, fully cooperated with relevant local departments in emergency response, and coordinated the docking of financial services. At present, 21 insurance institutions have urgently carried out on-site investigation and participated in rescue.
In order to further strengthen the emergency response to the accident and disaster, assist the government and relevant departments in handling the accident and effectively protect the interests of the people, the CBRC issued a notice on March 22 and put forward a number of work requirements.
requires the establishment of a green channel for claims settlement
According to the information on the official website of the CIRC, the above notice clearly puts forward four work requirements: first, all units should improve their political position, carefully study and implement the important instructions of Xi Jinping general secretary, and fully cooperate with the local government and relevant departments to carry out emergency disposal according to the deployment of the emergency meeting held by Premier Li Keqiang, so as to provide a strong guarantee for the insurance claim settlement.
Secondly, urge all insurance companies to follow up the accident progress in time, take the initiative to investigate the underwriting customer information, carry out service work in an appropriate way and time on the premise of fully respecting the wishes of the customer’s family members, fulfill the policy commitments, and appease the customer’s family members. Relevant bancassurance bureaus should strengthen guidance, coordinate with local insurance companies to provide timely follow-up services, and ensure that insurance services are accessible and appropriate.
Third, instruct insurance companies to establish a green channel for claims settlement, simplify claims settlement procedures and materials, and optimize claims settlement services. We should do a good job in fund mobilization in advance and be ready for compensation and advance compensation at any time. The relevant bancassurance bureaus shall strengthen the supervision and guidance on the settlement of claims, pay attention to the specific problems that may exist in the settlement of claims, and take relevant regulatory measures or impose administrative penalties on those suspected of violating laws and regulations according to law.
Fourth, strengthen communication and coordination with local governments and relevant departments, obey unified command, and effectively give play to the positive role of banking and insurance in accident and disaster disposal. Guide the insurance companies within their jurisdiction to carry out the investigation of underwriting and claim settlement and data statistics, and timely submit them to the CBRC as required. China bancassurance shall actively provide support for the investigation of insurance policy information. All insurance companies shall strengthen the news publicity management of claims settlement service, ensure that the news publicity serves the actual claims settlement, and it is strictly prohibited to take the opportunity to hype.
The CBRC said that in the next step, it will continue to follow up and guide relevant CBRC bureaus and insurance companies to actively carry out relevant work and give full play to the function of insurance protection.
several insurance companies have carried out relevant work
At present, 21 insurance institutions have urgently carried out on-site investigation and participated in rescue.
According to the verification, the aircraft is underwritten by The People’S Insurance Company (Group) Of China Limited(601319) chief. After the accident, the Party committee of The People’S Insurance Company (Group) Of China Limited(601319) group attached great importance to it. PICC Property Insurance started the emergency mechanism for major accident claims at the first time, established a special leading group and working groups for claims settlement, business and support, and immediately connected with CAAC and China Eastern Airlines to rush to the scene to guide the follow-up work.
In response to the accident, the insured insurance company also started relevant work. All day long, the official account of the aircraft was insured by The People’S Insurance Company (Group) Of China Limited(601319) . PICC has launched five service initiatives on this accident: first, easy access to green channels, all weather acceptance reports, 24 hours of 95518 special lines, counter, The People’S Insurance Company (Group) Of China Limited(601319) property insurance WeChat public number, and thumb claims procedures. Second, start the advance preparation of compensation and prepare the reserve funds in advance; Third, the expert group led by the vice president of PICC Property and casualty insurance left for the scene at the first time to fully assist in the aftermath; Fourth, simplify the claim settlement process, reduce or exempt accident certificates and other materials, and give priority to handling accident related claims; Fifth, pay close attention to the accident casualties, comprehensively investigate the underwriting information, and actively look for customers.
The People’S Insurance Company (Group) Of China Limited(601319) group said it would continue to pay close attention to the progress of the accident, make every effort to provide emergency services and actively cooperate with the follow-up claim settlement services.
The reporter of the daily economic news noted that in addition to The People’S Insurance Company (Group) Of China Limited(601319) , China Pacific Insurance (Group) Co.Ltd(601601) , Ping An Insurance (Group) Company Of China Ltd(601318) also undertook the underwriting business of China Eastern Airlines mu5735.
Ping An Insurance (Group) Company Of China Ltd(601318) said that after preliminary investigation, Ping An Property Insurance Guangdong branch jointly insured all risks and liability insurance of China Eastern Airlines mu5735 fuselage, and will follow up the progress of accident handling in real time China Pacific Insurance (Group) Co.Ltd(601601) property and life insurance under China Pacific Insurance (Group) Co.Ltd(601601) started the internal verification of fuselage insurance, group insurance, aviation insurance and other related insurance types in the first time together with Yunnan institutions. China Pacific Insurance (Group) Co.Ltd(601601) 601 property insurance has verified and confirmed that the documentary underwriting of aviation insurance of CAAC combined insurance fleet.
It is reported that the general aviation fuselage all risks insurance and liability insurance protect the accidental loss or damage of the insured aircraft caused by non exclusions within the scope of the insurance policy; The compensatory compensation that the insured is liable to pay according to law for accidental personal casualties and property losses caused to a third party (excluding passengers on board) by the insured aircraft or any person or thing falling from the insured aircraft; Accidental personal injury or death suffered by passengers in the process of taking or getting on and off the aircraft, loss or destruction of passengers’ luggage or their personal belongings due to accidents of the insured aircraft.
