The car’s engine makes a strange noise. I went to the 4S store to repair it. It took three months to repair it, but it hasn’t been resolved yet! Recently, Ms. Wan, a citizen of Nanchang, had no choice but to call dajiang.com and Dajiang news clients at 079186849275 to report that the Chongqing Changan Automobile Company Limited(000625) she bought was still under warranty. The 4S store made it clear that if the first maintenance was unsuccessful, she would replace the engine with a new one. Three months later, the car was not repaired, and the original promise to replace the engine was not fulfilled.
complaint: the engine makes a strange noise, which takes three months to repair
According to Ms. Wan, her car is a Chang’an Auchan A800, which was purchased in November 2018. She transferred the ownership from her friend to her name in September last year. The engine of the car makes abnormal noise and is accompanied by oil leakage. So she came to the 4S store for maintenance. Until January 2022, the 4S store informed her that she can pick up the car. “When I drove home, I found that the abnormal noise still existed, so I contacted the staff of the 4S store. Since the new year was coming soon, I waited until about February of the new year to contact the staff of the store again for maintenance.” Ms. Wan said that in early March, the manufacturer sent a maintenance personnel from Chongqing, but said there was no problem with the engine. This made Ms. Wan very angry. Why didn’t she admit the very obvious noise?
To this end, Ms. Wan found a professional maintenance master, and the staff of the 4S store admitted that there was a problem. “At the time of the first repair, we negotiated that if the repair was unsuccessful, we would replace the engine assembly with a new one, but now the other party is unwilling, and asked me to provide maintenance records and other materials. For this matter, I went to their store more than ten times before and after, and the car can only be left there, so I can’t drive…” Ms. Wan said helplessly.
4s store: communicating with the manufacturer
On March 14, the reporter from dajiang.com and Dajiang news client came to Jiangxi Yanxing Chongqing Changan Automobile Company Limited(000625) Sales Co., Ltd. Mr. Zhao, the after-sales manager of the store, responded that after receiving the response from Ms. Wan on September 24, 2021, he reported the matter to the manufacturer. At the same time, he also repaired the car, and the oil leakage problem has been solved. When the engine was disassembled for maintenance, there was no problem in checking the parts. In January 2022, the owner was contacted to pick up the car.
“In March this year, Ms. Wan came to the store again to report that there was a problem with the car. We contacted the manufacturer again, and the manufacturer also sent maintenance personnel from Chongqing.” Mr. Zhao said that he has been communicating with the manufacturer about the abnormal noise of the car engine, and has not replied yet.
The general manager surnamed Wen also said that for the replacement of the engine proposed by Ms. Wan, the car could not be replaced because it did not meet the requirements of the three guarantees law. “We will also continue to communicate with the manufacturer on how to deal with it.”
Nanchang County market supervision and Administration Bureau Xiaolan branch: both parties agree to replace the engine
In response to this matter, on March 15, the reporter came to Xiaolan branch of Nanchang County market supervision and Administration Bureau. After listening to the relevant situation, the relevant staff of the Bureau organized the two sides to negotiate.
“If the car is repaired again, how long can it be repaired? If it is not repaired well, do you agree to replace it with a new engine? Or do you directly compensate according to the original price?” At the scene, Ms. Wan hoped that the 4S store would give her a clear reply. The first repair of the car took three months. If it was repaired again and could not be repaired, what should be done? At the same time, Ms. Wan also pointed out that the car not only had engine failure, but also had problems with the automatic headlights and tire pressure lights. She hoped that the store would repair them together.
Subsequently, after contacting the manufacturer again, Mr. Zhao, the after-sales manager of the 4S store, agreed to replace Ms. Wan with a new engine assembly. The warranty period for the headlights has expired, but the warranty period for the headlights has not been negotiated by the lady, so they will not deal with it.
