China news, Jingwei, January 2 (Xinhua) "China Railway" wechat news on the 3rd, January 3, 2022, the railway department will start selling 2022 Spring Festival train tickets, and the railway department will extend the ticketing service time of 12306 website (including mobile client) from 5:00 to 23:30 every day to 5:00 to 1:00 in the morning of the next day (except every Tuesday).
In 2022, the railway spring festival transportation starts on January 17 and ends on February 25, with a total of 40 days. The national railway is expected to send 280 million passengers, a year-on-year increase of 28.5%. According to the arrangement of selling train tickets 15 days in advance, the railway department will start selling train tickets for Spring Festival transportation in 2022 on January 3, 2022.
China Railway Group said that in 2022, the railway spring festival transportation will face multiple challenges such as accurate epidemic prevention and control and transportation support for the Beijing Winter Olympics. The situation is complex and changeable, making it more difficult to organize transportation services. The railway department will earnestly implement the work deployment of the Party Central Committee and the State Council during the new year and Spring Festival, adhere to the people-centered development idea, coordinate development and safety, coordinate epidemic prevention and control and Spring Festival transportation organization, coordinate Spring Festival transportation and Winter Olympic transportation guarantee, earnestly do a good job in all aspects of Spring Festival transportation, and constantly improve the sense of security, gain and happiness of passengers, Provide high-quality transportation service guarantee for the Winter Olympic Games, and strive to achieve the goal of "safe spring transportation, orderly spring transportation, warm spring transportation, and let passengers experience better".
First, adhere to appropriate arrangements, emergency preparedness, accurate matching and echelon delivery, and accurately arrange passenger transportation capacity. Make full use of the transportation advantages of developed and improved railway network and modern high-speed railway network, especially the new lines and EMU resources in the opening year of the 14th five year plan, and specially draw the train diagram for Spring Festival transportation, so that the passenger transport capacity can meet the transportation demand under strict epidemic prevention and control.
The railway department will accurately analyze the passenger flow demand according to the change of epidemic prevention and control situation, ticket pre-sale and standby ticket purchase data, determine the timing of scheduled train on-line and temporary passenger start, and put in the transport capacity in echelon. At the same time, maintain the necessary operation scale of ordinary speed trains, give overall consideration to the operation of trains in the direction of non passenger flow concentration, and adhere to driving public welfare slow trains to ensure the basic travel of passengers.
Second, adapt to the passenger travel law under the condition of epidemic prevention and control, and improve the service measures of ticket sales, refund and change. Coordinate the precise requirements of epidemic prevention and control and the convenient travel needs of passengers, and constantly improve service measures to facilitate passengers to purchase tickets and refund and change tickets. extend the ticketing service time of 12306 website (including mobile client) from 5:00 to 23:30 every day to 5:00 to 1:00 a.m. the next day (except every Tuesday) ; Provide 24-hour internet ticket refund service, ticket refund deadline is extended from 25 minutes before driving at the station to before driving, and 12306 client login free ticket refund channel is added; Add online processing channels for the ticket change business after driving that can only be handled at the ticket departure station, and add the e-ticket change function at the self-service ticket terminal; Adjust the latest deadline for standby ticket purchase from 6 hours before driving to 2 hours; Provide passengers with temporary electronic identity certificates.
Third, take the initiative to meet the demand and do a good job in the Winter Olympic transportation service guarantee with high quality. Beijing Zhangjiakou high speed railway arranges 40 pairs of Winter Olympic trains and special trains for the opening and closing ceremonies. Develop and launch 12306 English website, English client and English self-service ticket vending machine, support visa, JCB and other foreign credit card ticket purchase and payment, and add ticketing service function in the Winter Olympic special area to strengthen ticketing and service guarantee for the Winter Olympic Games.
Fourth, scientifically and accurately implement epidemic prevention and control measures, and resolutely prevent the epidemic from spreading through the railway spring festival transportation. In accordance with the joint prevention and control mechanism of the State Council and the policy requirements of local precise prevention and control, strictly implement the whole process epidemic prevention and control measures for passengers. In the ticketing link, strictly control the passenger carrying rate of trains, and implement decentralized ticketing on qualified trains; During the ride, guide passengers to enter the station and wait for the train in an orderly manner, do a good job in temperature measurement and code verification in strict accordance with the requirements of the territorial Government, and strictly prevent passengers who do not meet the ride requirements from entering the station and getting on the train; During train operation, strengthen station and train broadcasting and publicity, reserve isolation seats according to regulations, and handle passengers involved in epidemic disease scientifically and orderly once they are found. Strictly implement the overall plan for epidemic prevention and control of the Beijing Winter Olympic Games and winter Paralympic Games, implement closed-loop and non closed-loop management for 55 days from January 21 to March 16 at the four Winter Olympic service stations of Qinghe, Yanqing, Prince city and Chongli of Beijing Zhangjiakou high-speed railway, and the closed-loop personnel and ordinary passengers do not intersect ; For the special carriages and trains for Winter Olympic transport services, ventilation and disinfection shall be strictly carried out, and the prevention and control of Winter Olympic transport support shall be effectively carried out.
Fifth, coordinate the supply of freight capacity and ensure the transportation of key materials such as electricity and coal for the national economy and the people's livelihood. During the spring and winter holidays, we will continue to ensure the stable transportation of key materials such as grain and chemical fertilizer for the people's livelihood in the northeast, and ensure the stable transportation of key materials for the people's livelihood during the spring and winter holidays. Increase the supply of goods, loading and unloading forces and the organization of machines and tools during the Spring Festival holiday, improve the operation efficiency, strive to ensure that the national railway loads more than 170000 vehicles a day, and strive to ensure that the coal storage days of 363 direct power supply plants in China are more than 15 days .
State Railway Group said that the railway department will timely allocate transport capacity according to the epidemic prevention and control requirements and passenger flow changes, dynamically adjust train operation, constantly improve service measures and strive to improve the travel experience of passengers.
(Zhongxin Jingwei)
