Xinhua Finance and economics, Beijing, March 10 - in order to practice the service concept of "people-centered + Digital financial disputes", conveniently and efficiently handle financial consumer disputes and effectively protect the legitimate rights and interests of consumers, under the guidance of Guangdong banking and Insurance Regulatory Bureau on the morning of March 9, Guangdong Zhenghe banking and Insurance Consumer Protection Center (hereinafter referred to as "Zhenghe consumer protection center") and JD Allianz Property Insurance Co., Ltd. (hereinafter referred to as "JD Allianz Insurance") jointly signed the memorandum on comprehensively establishing a cooperation mechanism for consumer protection (hereinafter referred to as the memorandum). According to the contents of the memorandum, the two sides will carry out cooperation on rapid mediation of small disputes, publicity and education on consumer rights and interests protection, and joint construction of digital consumer protection. Shi Daojian, head of Zhenghe consumer insurance center, Liang Haijian, general manager of JD Allianz Insurance, he zongpei, general manager of JD Allianz Insurance Guangdong Branch, and Liu Zhuoer, head of Consumer Protection Department of JD Allianz Insurance attended the signing ceremony.
JD Allianz Insurance is the first insurance legal person institution to establish a comprehensive cooperation mechanism for consumer protection with Zhenghe consumer protection center. This cooperation marks the official launch of the comprehensive cooperation mechanism of Zhenghe consumer protection center in the field of consumer protection.
At the signing ceremony, Shi Daojian, head of Zhenghe consumer protection center, introduced the overall operation and effectiveness of Zhenghe consumer protection center. He said that the signing of the memorandum has a wide range of cooperation businesses, which is not only innovative, but also an important measure to practice the opinions on comprehensively promoting the construction of diversified resolution mechanism of financial disputes. According to the memorandum, the two sides will provide convenient and efficient services for consumers and protect consumers' rights and interests to the greatest extent.
Liang Haijian, general manager of JD Allianz Insurance, said that strengthening the protection of consumers' rights and interests in the insurance industry is a concrete embodiment of the people-centered development thought, an important content of maintaining financial order, preventing and resolving financial risks, and an internal demand for the sustainable development of financial institutions.
He also expressed the hope to carry out long-term and comprehensive cooperation with Zhenghe on the basis of the memorandum signed this time, jointly explore the construction of digital "smart consumer protection", constantly innovate the working methods of consumer protection, and effectively protect the legitimate rights and interests of consumers by broadening convenient channels for consumers to protect their rights, carrying out risk early warning tips and integrating AI diversified publicity and education, At the same time, actively contribute to the steady development of the industry.
Guangdong Zhenghe consumer Insurance Center said that in the next step, under the guidance of Guangdong banking and Insurance Regulatory Bureau, it will deepen the multi-dimensional cooperation with various banking and insurance institutions, constantly innovate the cooperation mode, form an industry joint force, optimize and strengthen the diversified settlement of disputes in Guangdong's banking and insurance industry, and explore the establishment of a new pattern of professional, efficient, convenient and beneficial protection of the rights and interests of financial consumers.
