A new round of digital overpotential accelerated the transformation and upgrading of outlets and deepened the degree of intelligence
Affected by the epidemic, More and more customers tend to use "contactless" "Service, giving priority to digital tools to handle business, which enables banks to speed up the process of digital re upgrading of key processes to meet the increasingly diversified needs of customers. Influenced by leading technology finance companies, retail banking customers expect to obtain a more intuitive digital experience through mobile devices. The traditional mode of handling banking business face-to-face through outlets is gradually being replaced Machine banking has become an important part of the all channel experience of Digital Banking
The construction of scenario financial ecosystem enables users to use financial services in the scenario for cash realization
The post epidemic era has driven China's retail banks to accelerate the pace of electronic digital transformation and triggered new changes in retail finance. Banking institutions have increased investment in the field of mobile banking, upgraded their functions, deeply integrated with application scenarios and improved user experience. Mobile banking app attracts users through life application scenarios, conducts multi-dimensional interactive analysis of user behavior, customizes financial products according to users' actual needs, and seamlessly embeds them into the scenario, so that users can use financial services in the scenario to realize cash flow
Cognitive process automation and banking business automation are the super trend of digital development of banks in the future
Cognitive process automation is a new business development trend, which will be popularized rapidly and provide excellent experience for bank users. Major banking institutions have successively launched chat Siasun Robot&Automation Co.Ltd(300024) , more advanced mobile banking app, Intelligent Consultant and other AI solutions to expand the automation of cognitive process. The routine tasks of various channels and intermediate departments will be fully automated, and people will be able to deal with more complex tasks requiring interpersonal interaction
